23/10/2026
The biggest messaging mistake I see small businesses make?
Talking about what they do instead of what their customer needs.
It usually sounds something like this:
"We offer full-service bookkeeping, payroll, and tax prep."
I always say this might be factual, but it isn't interesting. It's easy to scroll right past.
Your ideal customer isn't searching for your list of services. They're looking for relief from the problem that's keeping them up at night. Or that stalls them from taking action and moving forward.
Now try this:
"Spend your evenings with your family, not your spreadsheets."
Same business. Different message. One talks about you. The other speaks to them.
Here's a simple check for your website, your bio, or your next post: read your first sentence out loud. Is it about you, or about the person you want to help?
Clear messaging isn't about saying more. It's about saying what matters to the right people. Want help with how you are talking about what you do? Drop in the comments what you normally say about your business.