06/09/2026
Whenever I ask a business owner, small or large, what the number one challenge is, the answer is always “people”. For larger businesses, it is managing the large numbers, the many compliance rules, and how to promote for the future while weeding out the disrupters. For small businesses, it’s much more basic than that.
• “How can I find people who are willing to work?”
• “How can I keep them once they come on board?”
Yes, the post-COVID world. But sooner or later we have to get past that.
One of the main reasons that employees don’t stick is that they aren’t clear as to what is expected once they are hired. Some of that may be an unrealistic view of the world now that the helicopter moms can’t save them, but there are a lot of small businesses that say one thing when they are hiring and another when the job has to get done.
Are you relying on boilerplate job descriptions handed down from your former corporate job? Your business doesn’t operate like that. Having a recruiter or an AI generate a position description, again based on thousands of other firms, isn’t going to match the reality either. You need more staff members to do very specific things, many of which cross over “traditional” roles. Tell them what those things are. Show them, if they come in for an interview. Let them get their hands dirty for a day – if they are willing.
Let them self-select out before hiring them; for the ones who accept, let them do the job you need to have done, which would be the same as the one they thought they were hired for. When you’re crystal clear on that, it will be a lot easier to attract the kinds of people who want to do that. They’re out there; they just didn’t know you were looking for them.
It’s not completely simple to define new, unique job roles, but they don’t have to be pages and pages of mumbo-jumbo. One of the elements of the Business Value Booster Program is to have the right people working at the right jobs – right for them and right for you.