In an era where corporations often respond to client needs through e-mail strings and automated telephone prompts, true customer service is a lost and dying art. The Brooks Group, LLC offers quality assurance training and team-building workshops to meet the needs of today’s service industry and workforce development programs. The Brooks Group, LLC was founded by Vivica Brooks, a learning and deve
lopment professional with a passion for helping others reach their full potential. Striking a balance between honesty and compassion, her training style achieves the desired outcome for her clients while meeting the trainees where they are. Brooks understands the intricacies of customer-focused industries and the need to balance profit and customer satisfaction.
“We promote awareness that positive customer service impacts our daily lives and our communities. People have to understand that it hits their bottom line to care about it,” notes Vivica Brooks, Founder and President, who created the vision for the company in 2009. In addition to customer service, The Brooks Group, LLC is also expert in change management, meeting logistics, organization, and professional development. The firm specializes in building innovative and individualized techniques to enable clients to realize their potential.
