02/27/2014
The Sharpest Tip of the Week: Listen.
A direct report destined for advancement received similar remarks following each evaluation, “Your work is phenomenal, Anna. Your dedication and subject matter expertise shines during each project. I encourage you to resolve challenges with coworkers and clients by removing barriers to listening.” Anna slowly recognized the acute difference between listening and hearing in the workplace. Hearing is a physical ability. Whereas listening is a skill which allows us to process and understand messages. In developing good listening skills Anna improved her ability to understand assignments, expectations and colleagues.