12/31/2020
We are a growing local managed IT services provider (MSP) and are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Lead Systems Engineer to our talented team. This is an interesting role involving both hands-on- systems engineering and consultative customer focused finesse. We are seeking a true SENIOR level resource who has a strong background in systems and network engineering and an inherent ability to communicate and develop lasting relationships with clients.
Responsibilities:
Manage client LAN/WAN, servers, desktop;
Handle support calls from clients and provide end-user support;
Proactively design solutions for a better client experience;
Design and setup IP networks, VPNs, remote-access;
Deliver technical presentations for customers, partners, and prospects
Resolve assigned and escalated tickets;
Manage multiple customer technology environments;
Implement and troubleshoot Microsoft server environments;
Setup and implement virtual environments using either HyperV/VMware;
Configure and troubleshoot switches, firewalls, routers;
Install equipment (workstations/servers/laptops/WIFI);
Fully document app procedures and tasks, create documentation of customer specific processes;
Consult with customers to understand their needs and design effective solutions
Perform technical client assessments and present findings with an understanding of ROI
justification;
Participate in on-call rotation and be a resource for escalated urgent issues;
Other relevant technological duties as assigned;
Position Required Education and Experience:
8+ years’ experience in designing, deploying and supporting moderate to complex IT systems;
8+ years’ Network infrastructure experience (LAN/WAN)
Degree in Business, Computer science, Information Systems or similar preferred System Network/Admin experience
Microsoft Professional (MCP) or MCSE certification
Cisco CCNA or higher certification (preferred)
CompTIA A+ / Network+ Security+ (preferred)
Strong applicants will have experience with:
Content filtering systems and devices;
Configuring edge routers and core switches;
Implementing VLANs;
Windows Server and Active Directory;
Microsoft/Office 365 management;
Microsoft OneDrive/Sharepoint configuration and management;
Microsoft Azure and Intune;
Experience with PSA/Ticketing system and RMM tools;
Working knowledge of various security compliance (ITAR, CJIS, etc.);
Working knowledge of various hypervisors – Citrix, VMware, HyperV
Who you are:
Ability to manage multiple projects for various customers with minimum oversight;
Meticulous – attention to detail at all levels is a must;
Reliable, trustworthy and honest;
Have a teachable and positive attitude at all times;
Outgoing, lively, personable;
Problem solver – you always find a solution
You enjoy new challenges, supporting multiple technologies;
Able to communicate technical jargon at target audience level;
Strong consultative presence & personality;
Strong knowledge of virtualization solutions, security, and mobility;
Ability to work effectively, add value as a team member, and assume a leadership role
About the Job:
Full time salary position;
Up to 70% travel to a client’s site with your own vehicle, typically within 30 miles of Centerville.
Partial work from home;
Company branded shirts provided;
Must pass a drug test;
Must pass a background check;
Be able to lift and/or move up to 50 pounds;
Frequently bend, lift, stand and crawl under desks;
Learn and apply IT best-practices
Compensation / Benefits:
Base pay: starting at $65,000 (salary is commensurate with experience)
Paid on-call
Paid time off
Flex-time
Travel reimbursement or a stipend provided;
About Us:
We offer comprehensive IT management and consultancy services to organizations in the greater Dayton Ohio area. We work in partnership with clients of various sizes – from dental practices, manufactures, non-profits, to local government. We help them strengthen their IT foundation, manage risk and compliance, and enhance competitive position. We provide proactive IT services, so our technicians are responsible for engineering systems solutions to protect customers from downtime. Our business is growing, and we are looking for employees who have a strong desire to grow with our company and be a team player.
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