RedRite

RedRite Award Winning Business Support Solutions Provider, helping your business grow and develop while handling those digital headaches

Here at RedRite we love to help support others by providing services that help them reclaim their time and running a business a little easier. Open 7 days a week we aim to provide a friendly and professional service at a time that suits our clients. So if you are sat 10pm at night trying to get a spreadsheet work for you, we will be there to help.

Rebecca wrote this recommendation about working with me back in 2018.But here's what I love about this: it's not just ab...
07/22/2026

Rebecca wrote this recommendation about working with me back in 2018.
But here's what I love about this: it's not just about that one business.

Since then, Rebecca's evolved. Started new things. Built different businesses. And through all of that? We're still working together.

Not because nothing changed. But because the trust we built carried forward.

When a client knows they can hand over a project and it'll be taken care of - properly, reliably, without drama - they come back. Not just for fixes. But for the next chapter. The new business. The evolution. The pivots.

This is what long-term client relationships actually look like:

It's not about one-off fixes or quick projects. It's about being the person someone trusts so deeply that when they start something new, they think "I need Shari for this too."

Some of my best clients now are people I've worked with for years - watching their businesses grow, pivot, evolve, and showing up for each new phase.

That's the relationship I'm after. Not the transaction. The partnership.

If you're looking for someone who'll be in your corner not just for today's problem, but for whatever comes next, that's what I do.

One of our desk holders is moving to London to start an exciting new chapter, which means we're saying goodbye to a fami...
07/15/2026

One of our desk holders is moving to London to start an exciting new chapter, which means we're saying goodbye to a familiar face around the space.

We're sad to see them go, but excited for what's next. Wishing you every success in London - come back and visit when you're up in Yorkshire!

Which brings me to the good news for someone else...

We now have a desk available at The Hub in Yeadon.

Whether you're looking for:
→ A regular spot to escape the home office distractions
→ Somewhere to properly settle in and make your own
→ A change of scenery a few days a week
→ Or a more permanent base for your business

This could be the perfect fit.

£10 per day includes desk space, unlimited tea & coffee, WiFi, printer access, free parking, and a genuinely friendly community who'll actually remember your name (and probably your coffee order).

If you've been thinking about trying co-working but weren't sure where to start, or you're simply after somewhere calmer than a busy city centre space, I'd love to have a chat.

Interested? Send me a message and let's find a time that works for you to come and see the space.

"I want this page built and that offer live by next week."Sounds simple, right?Except every single time, there are gaps ...
07/03/2026

"I want this page built and that offer live by next week."

Sounds simple, right?

Except every single time, there are gaps nobody's thought through.

Client says: "Build a page for my new offer."

What they mean: Create a page, set up payment, connect emails, grant access, set up automations, make sure welcome sequences trigger correctly, ensure the right payment option connects to the right product, test everything so it doesn't break in three weeks.

Here's what usually happens if you skip the questions:
Week 1: Page goes live. Looks great.
Week 2: Someone tries to buy. Payment works. But... no welcome email comes through.
Week 3: Client panics. "Why aren't people getting access? Why didn't they get the welcome sequence?"

Because nobody asked the questions upfront.

So when a task comes through, I ask:
- Just the one payment option? or two?
- Who's handling email sequences - me or another team member? and who is writing the copy?
- How does the connection get built between sales page/payment/emails - list/tag for example?
- What happens when someone completes payment - instant access to a course, or a download or something else?
- Who will be testing before this goes live?

These aren't complicated questions. But they're the difference between a smooth launch and a panicked client three weeks later.

That's the bit people don't always see:
It's not just about building the thing. It's about understanding all the moving parts and making sure they talk to each other properly.

That's why I ask the questions. Not to slow things down or add to my client's plate. But to make sure nothing breaks when it matters.

Every Tech Operations Manager's favourite opening line. 😅A client messaged me last week: "Quick question - my checkout p...
07/01/2026

Every Tech Operations Manager's favourite opening line. 😅

A client messaged me last week: "Quick question - my checkout page isn't loading.

Can you take a look?"

Spoiler: It was not quick.
The checkout page was loading. But only for her. Everyone else got an error message.

Why? Because she'd accidentally changed a setting six weeks ago that broke the payment connection. But since she could still see it, she didn't know.

For six weeks, people had been trying to buy from her and couldn't.
She thought business was just slow.

When we fixed it and orders started coming through, she cried.

Here's the thing:
The actual fix took 10 minutes. But finding it took 2 hours of detective work.

This is what tech support really is: figuring out what's actually wrong, not just what it looks like is wrong.

If something feels "off" in your business, trust that instinct. Even if you can't see what's broken.

From the lovely Lisbon on an amazing work retreat to enjoying a cuddle with some canine cuties in the the UK at a client...
06/30/2026

From the lovely Lisbon on an amazing work retreat to enjoying a cuddle with some canine cuties in the the UK at a client's house 💜

I love not only the variety of work but also locations Im currently getting to work and can't wait for planned trips over the rest of the year - will you be at one of those locations?

Someone asked me yesterday: "Do you just fix broken things?"Sometimes. But more often, I'm helping people think strategi...
06/29/2026

Someone asked me yesterday: "Do you just fix broken things?"

Sometimes. But more often, I'm helping people think strategically about their tech.

Like this conversation from last week:

Client: "Should I switch to [trendy new tool]? Everyone's using it."

Me: "What problem are you trying to solve?"

Client: "Well... I'm not sure. My current system works fine, I just thought—"

Me: "Then no. Don't switch."

Here's the thing people don't talk about enough:
Tech decisions aren't about which tool is newest or most popular. They're business decisions.

Questions I actually ask:
What does your business need right now?
Where are you heading in 6 months?
What's draining your time that shouldn't be?
Which systems support your goals vs which are just... there?

Sometimes the answer is: switch everything and start fresh.

More often it's: keep what works, fix what's broken, connect what's separate.

Tech Operations isn't just about tools. It's about building systems that support where your business is actually going.

If you're making tech decisions based on what everyone else is doing, let's have a different conversation.

A client started every single message with "Sorry to bother you, but..."Sorry her system wasn't working.Sorry she didn't...
06/26/2026

A client started every single message with "Sorry to bother you, but..."

Sorry her system wasn't working.

Sorry she didn't understand why.

Sorry for needing help.

After the third message, I told her: "You're not bothering me. This is literally what you're paying me for. Stop apologising."

She laughed. Then said: "I just feel like I should be able to figure this out myself."

Here's what I told her:
You CAN figure it out yourself. Given enough time, YouTube tutorials, and trial and error, you probably could.

But you don't have to.
You hired me so you could spend your time doing what you're brilliant at, not wrestling with tech.

Last week, she messaged: "My new web page is acting weird. Can you take a look?"

No apology. Just a clear ask.

If you're still apologising for needing tech support, this is your sign to stop. You're allowed to ask for help.

I nearly lost a client last year because I didn't listen properly.She kept saying her system "felt overwhelming."I heard...
06/22/2026

I nearly lost a client last year because I didn't listen properly.

She kept saying her system "felt overwhelming."

I heard: too complicated. Needs simplifying.

So I simplified everything. Streamlined workflows. Removed features.

She hated it.
When I asked why, she finally told me: "It's not the system that's overwhelming. It's that I don't understand what it's doing. I feel out of control."

Oh.

We didn't need to simplify. We needed to explain. Add labels. Create a dashboard she could actually read. Show her where everything was happening.

Same system. Different approach.
Now she loves it. Because she understands it.

I learned something important that day:
It's not about building the perfect system. It's about building the right system for that specific person in a way that they understand.

If your tech feels wrong, maybe it's not wrong - maybe it's just not right for you.

Here's something I see constantly:Business owners implementing tools because someone told them they needed them.Not beca...
06/18/2026

Here's something I see constantly:

Business owners implementing tools because someone told them they needed them.

Not because those tools solve actual problems in their business.

They're buried in systems they don't understand. Paying for subscriptions they're not using. Stressed about tech that should be making life easier.

And when I ask "what problem is this solving?" they genuinely don't know.

Here's what I've learned:

Understanding what you need is more valuable than implementing what you think you should have.

Before you add another tool, ask:

What specific problem am I trying to solve?
Where is this actually costing me time or money?
What would success look like?

If you can't answer those clearly, you don't need a new tool yet.

You need clarity on what you're actually trying to achieve.

Not sure where you'd land on this? Take the free 2-minute Tech Stress Quiz to find out what's actually driving the chaos and what to fix first 👇

https://quiz.redrite.co.uk/SX4nQ4

I've had several conversations lately that started as tech questions but weren't really about tech at all.They're about ...
06/08/2026

I've had several conversations lately that started as tech questions but weren't really about tech at all.

They're about business owners realizing:
- Their audience has shifted. The clients they're attracting now are different from a year ago. The problems people come to them with have changed. But their systems haven't caught up.
- Their website still speaks to the old audience.
- Their email sequences address problems people aren't having anymore.
- Their booking system offers services they've stopped enjoying.
- These aren't tech problems. They're strategy problems.

But tech is how you implement strategy.

So we talk through both. What's changed in your business? Where are you actually going? What do your systems need to support that shift?

Sometimes what you need isn't a new tool.

You just need someone to help you think through what your business is becoming - and make sure your systems match.

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Yeadon, PA

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