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Infonet Comm has been awarded as “Best Customer Centric Internet Company” by Institute of Economic Studies (IES). The Institute of Economic Studies (IES) was Established in 1980 by a group of Economists, parliamentarians and industrialists Who came together to study and discuss problems concerning various aspects of the economy and economic development of our country and offer their expert advice

and services. Covid-19: How Infonet Engineers Are Working Hard to Keep the Internet Active in the Time of Coronavirus

Team Infonet is working hard to maintain lower downtime and consistent internet to our users during this time. Due to the long COVID-19 lockdown, Work from home culture has significantly increased across the globe. As a premier ISP company specialising in providing connectivity to the last mile customers and thousands of businesses in tier 2 and tier 3 cities, Infonet now has a greater responsibility to keep our customers connected during tough times. As most of our customers are serious internet users, we wanted to ensure that everyone is connected to internet hustle free. As millions of people will use the internet like never before, there are changes that the Internet could run out of bandwidth in these times. But whatever happens, Keeping the internet on is an essential service and Infonet Engineers are working round the clock to make sure costumes are able to stay connected. We use state of the art equipment from CISCO, CAMBIUM in all our towers and servers. We have also taken several measures to make sure the downtime is very less and address the problems remotely as possible. As all our users are connected with towers, we can ensure that downtime is minimized to the maximum possible level – Ravikumar, Founder, Infonet

Infonet has a 3 layer support system to care customers, when a customer registers a complaint the customer care will try to resolve the issue with basic troubleshooting, If it cant be resolved, it will be escalated to the online technical team who will provide remote support. 72% of issues are resolved in this stage. But still there are issues where technical engineers need to visit in person to resolve the issue, With government recommended precautions our engineers will visit customer sites and resolve the issue. With limited transport capabilities, we are still working hard to resolve customer complaints in the least turnaround time as possible. Most of the issues are resolved on call itself, but if it has a need and we need to go in person, we are ready to go and help the needy with safety precautions – Rajkumar, Technical Engineer – Infonet

We have taken several steps to prevent our employees like, Equipping them necessary masks, clothing etc., We also make regular health checks to make sure everyone is healthy. Infonet provides connectivity support to hundreds of bank branches, hospitals and many essential business locations, so we work round the clock to ensure you are connected. We deliver the infrastructure for you to compete in a highly connected world. Infonet’s data, voice and adjacent services give you the capabilities you need to transact, communicate, collaborate and pursue your operational and commercial goals with confidence. We deliver high speed, reliable and secure connectivity using our next-generation network, data centres and in-house expertise. More than just an Internet Service Provider, we provide the application delivery infrastructure your business needs to compete in today’s highly connected world. Today, we connect 3500 small businesses with opportunities with open and secure networks they can rely on. Our mission is to close the digital divide, between the served and underserved areas, be it urban cities or the rural village. Internet penetration can help improve the economy in these areas by powering businesses, increasing income, lowering unemployment rates and creating jobs. It allows them to connect to buy goods and services that may not be available locally; market their products and services to a much larger area; connect remotely and by enlarge, enhance the quality of life. Infonet seldom leaves a place uncovered in the state of Tamilnadu with over covering 480 panchayats In 32 districts, in addition to serving the urban tier 1 cities and all municipal corporations. As an ‘A’ Licence holder, our standards of service are on par with any other service provider. You are no longer confined to the microcosm of your locality. Going global opens your horizons to new ways of approaching business, a chance to collaborate across borders which can broaden your perspective of the world. Infonet is a fifth-generation communications company that enables its customers through the power of connectivity, making the internet work for you. With a relentless focus on challenging today’s norm while developing the digital communication of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more efficiently than ever before. Our gamut of services addresses all kinds of customer groups, individuals, small businesses, corporates, institutions, and governments. Home is where the network is. Today, we all live a dataful life. Be it a home entrepreneur selling her product online or a parent connecting to their son abroad, or to watch Tv on the Internet,or making your home smart with connected devices, at Infonet, combinations galore, make it flexible and personal as well. The combination is the name of the game, our residential suite of services, provides an end-to-end connected home experience through high-speed Internet, digital TV and voice services plus advanced home security and other services required at homes. With speeds of up to 1 gigabit, we’re the fastest and the most reliable internet provider in the entire region.