Easy customer chat interaction
hi.guru manages the Facebook Messenger and mobile instant messaging customer service interaction between a customer and the brand, quickly and effectively. Easy agent interface
The hi.guru interface/desktop enables the agents to quickly and effectively resolve queries for service, sales and back office functions. The agent interface is customizable and integrates int
o knowledge portals and CRM systems. Real time results
hi.guru’s agent interface is integrated into the platforms you use. Which allows you to monitor agent progress and effectiveness in real time, with a simple UI for the customer to rate their service. hi.guru provides a “Uber” type rating after every query has been resolved, rating the agent and performance in real-time. Multi-media query resolution
Unlike web-based chat platforms, hi.guru supports multi-media sharing between the customer and the agent. The agent can send files, links, photos, movie clips and .pdf files seamlessly in a “drag & drop” framework. Live chat for businesses to service customers. Your customer never needs to call a contact center again. Service, sell & retain
The interface allows agents to resolve customer queries effective, then assist with upsell opportunities by providing best fit products to customers, and finally to enable agents to effectively retain or save customers that has a high propensity to leave. No, it’s not either or, but both. The hi.guru platform enables automated chatbots, agent activated chatbots and agent custom responses, all within a chat conversation. AI (Artificial Intelligence) enabled chats
The AI platform will analyse all chats and then recommend “best action” resolution to agents in real-time. API
API’s are available to allow you to integrate hi.guru into almost any interface, whether it be a CRM platform, or a knowledge portal. Knowledge Library
Agents can assist and resolve customer queries from a desktop by using chat and multimedia information from a knowledge portal or CRM. Advanced Interaction Analytics
hi.guru is capable of advanced analytics. This means that you can turn all of your collected data into a store of potential insights, creating a better customer experience while assisting your everyday decisions. Chatbots
The AI platform will analyze all chats and then recommend “best action” resolution to agents in real-time. AI will also enable the chatbots and proactive customer service. Artificial Intelligence
All of hi.guru’s outputs go through an artificial intelligence prediction system. The AI system then makes it possible to predict service requests in the future and provide pro-active communication, notifications and assistance to customers. Real time monitoring
The interaction between customer and agent is configured for real time monitoring. Time stamping each interaction, and allowing instant feedback to be given by the customer. Multimedia
Whether it be a voice file based support query, or a customer wanting to send a PDF instead of faxing it, hi.guru is enabled for all forms of media to be utilized in the support process. Management Information
hi.guru is fully integrated into real-time analytics dashboards.This means, that while uour customers are being assisted, you are able to monitor and track exactly what is happening within your company.
