18/04/2026
ANEF : An on-going administrative crisis
The French public service responsible for foreign nationals has been considered to be dysfunctional for years. Typically, the ANEF site, which is where a large part of the renewals, and other residency related business, previously carried out at the local préfecture, is now carried out, has been described as “extremely hard to access”, “overwhelmed” and “technically unreliable”. In fact, many of the complaints about the French public services for immigration, that previously existed when everything was done by appointment at the préfecture, have followed it on-line. The on-line system has alleviated the work-load of prefecture employees, because it is the applicant that has to do time consuming “office work” (scanning and uploading) but the processing of a dossier is still carried out at the local préfecture. Préfectures have also had to content with malfunctions of the ANEF site on their side of the system, such as being unable to download documents.
The situation reached crisis point in 2024 leading to a large increase in the number of applicants using Défenseurs des Droits (a government organisation for the defence of private individuals against administrations) to accelerate or to obtain an outcome for immigration applications. For people who need to work in France, long time scales for processing work permits and renewing cards can lead to job loss. Long processing times can also lead to problems with housing and access to health care.
The Défenseur des Droits produced a report listing over 40 failings of the present on-line system for the processing of residency applications.
On 10th April the Conseil d’Etat examined a case filed by a coalition of organisations promoting the rights of immigrants and it is expected that this will be the first step in improvements in the system, particularly as regards the processing times.
The French government has also announced that it will be moving all its systems over to Linux from Windows. I have been advised that this is likely to lead to an improvement in on-line government services in the long term. The move over to Linux has already been successfully pioneered by the Gendarmerie. However, in the short term, I would say that there are likely to be some “rough patches” before we see any permanent improvement. And it does not address the human component of application processing, which requires an increase in trained staff.