Airtel-Vodafone

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Airtel-Vodafone Innovative Mobile, Fibre, Landline and IoT telecommunications provider serving the Channel Islands.

Tel: 01534 520121

Tel: 01481 520121

Airtel customers direct dial: 121



Airtel in Jersey:
1 Castle Street, St Helier,
Jersey JE2 3BT
Channel Islands, UK

Airtel in Guernsey:
45 The High Street,
St Peter Port, Guernsey
GY1 2JT
Channel Islands, UK

25/09/2025

We know that the switch to Sure didn't go smoothly for some customers and we want to apologise for that.

On Tuesday we completed an important milestone in migrating Airtel customers to Sure services, unfortunately, some customers experienced a brief interruption during the process. We’re sorry for the impact this had and grateful for your patience while our teams work hard to ensure everyone is fully supported and services are running normally.

If you notice any issues following the move, please come to the Sure shop where we can assist with your SIM and connection. You can also contact us through the methods on our website: sure.com.

Thank you for bearing with us during this transition. We’re committed to making this better.

24/09/2025

RESOLVED (as of 15:08 on 24 September 2025)

Intermittent Mobile Network Issue – Wednesday 24 September 2025

The issue impacting mobile services, where some customers were unable to connect to the network, has now been resolved.

We apologise for the inconvenience caused and thank our customers for their patience while we worked to restore service.

24/09/2025

Intermittent mobile network issue - Wednesday 24th September 2025.

We are aware of an issue impacting mobile services where customers are unable to connect to the network. Engineers are investigating this issue and we will resolve this as soon as we can.

We are sorry for any inconvenience this may cause our valued customers.

Migration Complete: Airtel services have successfully moved to Sure ✅ All services should be working as normal. If you e...
23/09/2025

Migration Complete: Airtel services have successfully moved to Sure ✅ All services should be working as normal. If you experience any issues connecting, try switching flight mode on/off or restarting your device.

For PAYG customers – your service is now with Sure Rewards:

- Dial * #100 # to check your balance
- Free local data, calls & SMS when you TopUp
- Use your number at least once every 90 days to keep it active
- We'll let you know once MySure is available.

For Pay Monthly customers – your services are now running on Sure systems. Billing and account tools will soon move to MySure, and we’ll be in touch ahead of this change.

ℹ️ More info and support: sure.com/airtel

Important update for Airtel customers From Sunday 21 September to Wednesday 24 September, all Airtel accounts will be mo...
18/09/2025

Important update for Airtel customers

From Sunday 21 September to Wednesday 24 September, all Airtel accounts will be moved over to Sure systems. There’s nothing you need to do—your mobile, broadband, and landline will continue to work as normal ✅

Please note: Sure online services (including top-ups and MySure) will be temporarily unavailable during this time.

PAYG customers: if you have any Airtel vouchers or want to top up, please do so before 21 September. After the migration, we’ll let you know when you can top up as a Sure customer.

To find out more, visit our dedicated info pages: sure.com/airtel

App Update: We're fixing an issueWe’re currently experiencing a problem with our app. We’re sorry for any inconvenience ...
12/08/2025

App Update: We're fixing an issue

We’re currently experiencing a problem with our app. We’re sorry for any inconvenience this may cause and appreciate your patience. Our team is working hard to get everything back up and running as soon as possible.

We’ll keep you updated.

We’re getting a makeover! ✨️Airtel is now part of Sure, and we’re giving the Airtel store in Jersey a fresh new look.The...
09/08/2025

We’re getting a makeover! ✨️

Airtel is now part of Sure, and we’re giving the Airtel store in Jersey a fresh new look.

The Airtel store on Castle Street will be closing from tomorrow for a full refurbishment and will reopen later this year as a brand-new Sure shop.

In the meantime, you’ll find the same friendly team and great service at our Sure store at 36 King Street now home to both the Airtel and Sure teams.

Pop in when you need anything, we’ll be there to help.

26/07/2025

Update - our team is now available again to take calls, we thank you for your patience.

We are currently experiencing an issue in our support centre which means we are unable to take calls. Email and website options are still available to customers to make contact. We have engineers investigating the problem and hope to be available to take calls again soon. We are sorry for any inconvenience this may cause.

One less thing to worry about when you travel - Get roaming data, calls and texts at no extra cost with our ROAM ON bund...
02/04/2025

One less thing to worry about when you travel - Get roaming data, calls and texts at no extra cost with our ROAM ON bundle plans.

Plus, you get up to Unlimited Local data, Unlimited minutes and texts, both locally and whilst abroad.

🤩All this starts from just £53.09 pm.

👉To know more visit https://airtel-vodafone.com/GG/av-together

One less thing to worry about when you travel - Get roaming data, calls and texts at no extra cost with our ROAM ON bund...
02/04/2025

One less thing to worry about when you travel - Get roaming data, calls and texts at no extra cost with our ROAM ON bundle plans.

Plus, you get up to Unlimited Local data, Unlimited minutes and texts, both locally and whilst abroad.

🤩All this starts from just £59.05 pm.

👉To know more visit https://airtel-vodafone.com/JE/av-together

Address

St Helier Jersey

Opening Hours

Monday 09:00 - 17:30
Tuesday 09:00 - 17:30
Wednesday 09:00 - 17:30
Thursday 09:00 - 17:30
Friday 09:00 - 17:30
Saturday 09:00 - 17:30

Telephone

+441534520121

Website

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