ADEI

18/07/2026

If you receive a rates rebate or indigent support from the City of Cape Town, it's time to check whether you need to renew your application.

From this week, qualifying residents who need to renew will receive an SMS or email with a link to the new Hello-RITA! WhatsApp chatbot. The service is available in English, Afrikaans and isiXhosa and is currently for renewals only.

If you have your supporting documents ready, the renewal can usually be completed in 30 minutes or less. The WhatsApp chat remains active for 24 hours, so be sure to complete your application before it expires.

Important dates:
* Rates rebate renewals: Complete your renewal by 31 August 2026 if you have not already renewed.
* Indigent support renewals: Apply before 30 December 2026.

If you applied for a renewal before 1 July 2026, your existing benefits will continue while your application is being processed.

See: https://brnw.ch/21x4761

15/07/2026

🚀 Proud moment for the ADEI team.

This week, the City of Cape Town launched Hello-RITA! — a multi-language WhatsApp chatbot helping qualifying residents renew their rates rebates and indigent grant applications, built by ADEI.

Link to an article: https://iol.co.za/capeargus/news/2026-07-15-new-bot-helps-cape-town-residents-renew-their-municipal-benefits/

Here's why it matters:

📱 No app to download, no portal to learn — just WhatsApp, the platform residents already use every day
🌍 Multi-language support (English, isiXhosa, Afrikaans) so language is never a barrier to accessing benefits
⏱️ Applications that used to mean queues and paperwork can now be completed in under 30 minutes
👵 Built for the people who need it most — pensioners, social grant recipients and indigent households renewing critical municipal relief

This is what we mean when we talk about practical AI and automation — not a flashy demo, but a real service quietly doing the hard, unglamorous work of making government more accessible, one WhatsApp message at a time.

It's the same principle we've seen play out elsewhere in South Africa recently: the most impactful AI work often happens behind the scenes, inside the operations of organisations serious about better outcomes for the people they serve — whether that's a retailer, a bank, or a city government.

We're just getting started. If your organisation is thinking about how conversational AI and automation could remove friction for the people you serve, let's talk.

Hello-RITA! chatbot launches to assist residents with rates rebate renewals

17/12/2025

ADEI’s WhatsApp Chatbot has been fully integrated with Excalibur for some time now, helping collections teams automate customer interactions while staying tightly connected to their core system.
From balance enquiries and statements to document uploads and payment flows — everything is linked directly to the relevant matter in Excalibur, in real time.
🚀 The impact:
Faster turnaround times, reduced admin, cleaner data, and agents focused on what matters most.
Because the future of collections isn’t coming — it’s already here.


https://youtu.be/-4MOaohmzRA?si=DvjQG8XvPPIUthKy

11/11/2025

At ADEI, we’re helping call centers reimagine customer engagement — turning every WhatsApp message into measurable action.

Our WhatsApp Chatbot empowers agents, automates the routine, and delivers real-time data that drives results.
From arranging payments to uploading documents — every interaction is secure, compliant, and built for performance.

Because in modern collections, a connected customer is a collected customer.

27/10/2025

Connecting should be Seamless

We build communication channels that are seamless, secure, and smart.

16/06/2025