Qantam Risk Assessment

07/08/2014

08/07/2014

Q: What is the update service?

A: The Extended Service Option (ESO) is designed for asset inventories, for a small monthly fee, to ensure that at all times your valuation is up-to-date after purchases and disposals. This ensures that you are never caught out in the event of a claim. After 3 years we recommend a re-valuation.

02/07/2014

Q: What should I do when I receive the completed valuation report?

A: It is very important for you to check the valuation very carefully in case of any errors or omissions. Ensure that all of your belongings are listed – with human input we can sometimes make unintentional mistakes! We give you two weeks to check and come back to us, thereafter the valuation will not be altered, unless you are subscribed to our update service. Discuss the report with your broker and make any amendments to your policy as required.

30/06/2014

Q: Who will send me the valuation?

A: If your insurer or broker is paying for the service there are different arrangements with Qantam – so you may receive the report from them or from us – check with your broker. Should you be a private client who is paying for the service, the completed valuation will be forwarded to you directly and only upon instruction from you will we send the report to your insurer or broker.

27/06/2014

Q: After the valuation, how long does it take to receive our completed valuation?

A: Approximately 15 working days, provided you have given us all the required information at the time of the appointment.

17/06/2014

Q: There are currently renovations taking place, what should I do?

A: It is critical that you alert your brokers or insurers of this so they may best advise you on your insurance policy. If there are minor renovations taking place, we should be able to conduct the valuation during this period, provided all items are available and accessible.

05/06/2014

Q: We are in the process of moving house. Should I have the valuation done before or after the move?

A: You should do it before the move, preferably before packing begins and update it once you have moved

28/05/2014

Q: My furniture is in storage, how do we handle this?

A: You would need to wait until the furniture is out of storage to complete a valuation, as we would need to see the furniture in order to agree a replacement value. It would be best to do the valuation BEFORE you put the furniture into storage.

27/05/2014

Q: Will the surveyor dig through my personal belongings?

A: Absolutely not. Qantam understands that conducting valuations involves dealing with very personal and sensitive information and it is our foremost priority to keep strict confidentiality during the entire process. Our surveyors and personnel are selected carefully and trained intensely in order to acquire a balance between respecting the client’s privacy and sensitivity, while reaching consensus on behalf of insurers and underwriters as to a reasonable estimate of the replacement cost.

22/05/2014

Q: How long does a valuation take?

A: A residential contents valuation takes on average 1.5 hours to complete (depending on the size of the residence and the contents therein). A building valuation would normally require about 45 minutes on site.

21/05/2014

Q: Who should be present at the time of the valuation appointment?

A: You will appreciate that since the chief objective is to reach consensus as to the replacement value of your belongings, the exercise cannot be successfully completed without your participation and co-operation. It is therefore essential that the person who accompanies the surveyor is either the policyholder or has the authority to agree certain values and has the knowledge of your personal items. Generally, we will refuse to conduct a valuation with domestic staff. Dealing as it does with some of your cherished belongings, we try to make the process an enjoyable experience for you rather than an irritating chore, which it tends to become at claim-time!