31/03/2022
"In 2021, digital delivery was characterized by a lot more thought leadership and process redefinition. By this time, it had become clear that the workplace had permanently changed. People wanted to build on what they now had, but they also wanted to revisit some of their earlier decisions around processes and tools, and apply a more careful and methodical approach to reworking them. And so most digital delivery teams really used 2021 to set a new baseline for the digital workplace and for digital project delivery.
Things started to shift again in the last three months of 2021. Digital workplace leaders started to talk more about automation. It was a case of now that processes were laid out and well-defined, how could they be improved? [...]"
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We need to get smarter at how we source and administratively support talent, in order to deliver the next batch of digital workplace projects this year.