Hindawi Excellence Group (HEG) provides different consultancy services (Consulting, Assessment, Training, Smart Services ..etc) to government and private organizations that root the culture of quality, excellence, and enhance institutional performance. A Statement By The CEO
Hindawi Excellence Group (HEG) strongly believes that in today’s highly vibrant and dynamic business environment organizat
ions of all sizes and all sectors need to excel their institutional performance if they seek to survive, grow, and be profitable on the long term. We at HEG aim at providing our clients, our partners, with the necessary vehicles that ensure that they remain ahead of the rest in this never-ending race. In line with this primary focus, HEG guides and supports organizations striving to achieve Institutional Performance Excellence through utilizing HEG’s competent resources in providing highly professional consultancy and training services. Such services are directed towards areas that have the most significant positive impact on the organization’ performance excellence and competitiveness including Strategic Planning and Management, Total Quality Management, Human Resources Management and Development, Process Reengineering and Management, Quality/ Environment/ Health and Safety Management Systems, Knowledge Management, and Corporate Governance . HEG’s approach toward’s achieving performance excellence does not only depend on assessing the current state of an organization’s institutional performance, but also assessing what the organization’s plans, approaches ought to be in order to enable the firm to achieve its strategic objectives. The actual and the required performance are then compared, and a gap analysis is conducted. These gaps are prioritized in terms of their relative importance to the firm’s success. This powerful process enables senior management to focus on a limited set of factors that are critical to ultimate success of the organization. HEG tailors its institutional performance enhancement strategy and approach based upon the organization’s actual needs and capacity to change. HEG first evaluates these critical factors and then develops a comprehensive plan to prepare the organization for successful change. While other consulting firms may apply a pre-cut program to each and every client, HEG adapts the change process to suit the uniqueness and realities of each firm. While working with its clients in setting strategies and developing systems, HEG is very keen to pave the way needed for implementation and sustainability. Hence HEG focuses on internal capacity building within the organizations to institutionalize performance excellence, and applies planned follow-up and review schemes to ensure the effectiveness and efficiency of the organizations’ implementation efforts. Commitment to Performance Excellence is embodied in HEG core values that emphasize on exceeding customers’ needs and expectations, valuing human assets, maintaining strong partnerships, professionalism and integrity, institutionalizing the culture of excellence and commitment to social responsibility. One of the most important elements of HEG’s approach to institutional performance enhancement and development is that HEG’s commitment towards full partnership with its clients, the senior and middle management, employees and all change agents within the organization to assist in building and implementing the change strategies. Rather than relying on many outside copycat programs and agents to drive the process, HEG recognizes that in order for institutional development to be a real, continuous, and lasting process, it must occur from the inside out, not the other way around. Finally , I would like to reiterate HEG’s full commitment towards adopting a holistic, and participatory approach to institutional performance development; recognizing that such a comprehensive and sustained development must be viewed in relation to the organization’s leadership, methodologies, approaches, resources, strategies and culture which all should be integrally linked, harmonized, and aligned with each other in order to achieve sustained performance excellence.
