CRM_Middle East

CRM_Middle East We are a customer experience and relationship management company working exclusively with the premiu

لماذا يقوم 70% من المسوقين بالتركيز على تطوير خدمة العملاء؟ الإجابة بسيطة: الشركات التي تملك أفضل تجربة عملاء تحقق إيراد...
15/08/2022

لماذا يقوم 70% من المسوقين بالتركيز على تطوير خدمة العملاء؟

الإجابة بسيطة: الشركات التي تملك أفضل تجربة عملاء تحقق إيرادات أكثر من منافسيها.

بعد سنوات من تقييم تجربة العملاء، وجدنا أن هنالك عوامل تستفيد منها الشركات عند استثمارها في تجربة العملاء:

● تعزيز رضا العملاء يؤدي إلى المزيد من العملاء المخلصين.
● تفعيل قنوات اتصال مختلفة تتيح للزبائن التواصل مع الشركة يؤدي إلى بناء تواصل فعال بين العميل والشركة.
● الرد السريع وتقبل الملاحظات يزيد من ثقة العملاء.
● يفضل العملاء التفاعل مع شخص- وليس شركة. فإضافة الطابع الشخصي سيزيد من تأييد العملاء ودعمهم.

نحن جاهزون للغوص في تفاصيل عملك، دراسة سوق العمل، وإنشاء خارطة طريق لخدمة عملاء ممتازة.
تواصل معنا للاستشارة .

Consumers expect a wide range of services from automotive brands, but the premium car market works differently: consumer...
08/08/2022

Consumers expect a wide range of services from automotive brands, but the premium car market works differently: consumers are more likely to look for an excellent customer experience.

McKinsey’s 2021 Consumer Survey on “The new realities of premium mobility“ indicates that

•nearly 80 percent of luxury-car customers are looking for a seamless omnichannel experience,

•83 percent expect to engage immediately when contacting a company,

•90 percent seek transparency and predictability, which is why many consumers read online reviews before making a purchase.

CRM Middle East has 20 years of experience in customer support of premium car brands. We offer you to read our clients' reviews and contact us today, if you want to put customer experience in the driver’s seat: https://www.crm-me.com/

20/07/2022

Did you get a negative review or a complaint about your retail staff?

Let us help you avoid this!

Mystery shopping allows businesses to:
◽Identify gaps in business practices
◽Offer opportunities to boost employee performance
◽Differentiate the business from competitors by creating an outstanding experience for every customer

If you want us to assess your business processes, contact us to learn more: https://www.crm-me.com/contact-us

Adha Mubarak from all of us at CRM Middle East.
08/07/2022

Adha Mubarak from all of us at CRM Middle East.

02/06/2022

Poor customer service can become the silent killer of your business.

Take a look at some of our practical examples and you will see how small details can make the companies lose hot leads and leave customers disappointed.

If you feel that your customer service needs some improvement, you can contact us for a consultation: https://www.crm-me.com/contact-us

There are areas where artificial intelligence and chatbots can not replace humans. Sales and customer experience are am...
23/05/2022



There are areas where artificial intelligence and chatbots can not replace humans.

Sales and customer experience are among those areas.

Customer experience is based on emotions and communication with people. Though we are keeping pace with the latest trends and innovations, at CRM Middle East we strongly believe in the value of human connection for 20 years.

Numbers speak louder than words For 20 years CRM Middle East is partnering with 37 clients across 25 countries. During ...
20/05/2022



Numbers speak louder than words

For 20 years CRM Middle East is partnering with 37 clients across 25 countries. During our journey, we were able to:

▫ Solve 94% of customer problems
▫ Answer 100% of emails within 24 hours
▫ Answer 98% of calls in under 10 seconds.

And this is how we create and manage lasting CX partnerships.

Address

Business Bay, Blue Bay Tower
Dubai

Opening Hours

Monday 09:00 - 19:00
Tuesday 09:00 - 19:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:00
Sunday 09:00 - 19:00

Telephone

+97144252062

Website

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