AL KHAWAND LUXURY FZE TERMS AND CONDITIONS
PLEASE READ BEFORE ORDERING
1. Please send all the required information before bidding. All items without these details will get automatically CANCELLED. SCREENSHOT:
NAME:
CONTACT NUMBER:
COMPLETE ADDRESS:
2. NO HOLDING OF UNPAID ITEMS
3. REFUND POLICY FOR DAMAGED ITEMS
3.1 All customers have 24 HOURS to check the item after the shipment has been delivere
d. Kindly contact us for any issues within that time frame. A video of the product must be provided explaining why it is deemed defective. REFUNDS IN FORM OF STORE CREDIT ONLY
BRAND NEW DEFECTIVE ITEMS
UAE BASED CUSTOMERS:
• If the same item is not available for exchange then a refund in form of a store credit will be facilitated minus the courier fee.
• The Shipping fee is non refundable
PHILIPPINES BASED CUSTOMERS:
• Since we do not charge any fees for all orders that gets shipped through Shared Boxes (UAE-PH) the customer will shoulder the shipping fee for the return.
• Shipping fee is non refundable
• For minor flaws such as dents/ small scratches and such we shall issue a store credit after careful evaluation of the pictures and videos sent to us by the customer.
• For damages that occurred during transit of package such as peeling of leather due to the heat or mishandling by the courier although these instances are out of our control Gabby's Luxury will still carefully evaluate the damage and will do our best to reach a possible solution with our customers.
• Kindly note that we are UAE based we do not have an office/partner in Philippines that can accept return items. The customer must provide us with return tracking number/air way bill within 7 days maximum otherwise claim will be considered as void.
3.2 WATCHES
• Battery issues is not considered as damaged. Kindly note that we did have these watches checked and everything went through quality control before shipping. Some might not have or is running out battery since these are stocked items. In order for us to keep our prices low we cannot cover the battery cost. The buyer can take to any authorized brand dealer for battery change, some will change it for free otherwise it’ll be changed for a minimal cost.
• Battery, glass, bracelet and normal wear is not included in your warranty. Warranties are only for mechanical defects.
• Kindly note that most of our watches are liquidation stocks and display pieces minor flaws and hairlines are to be expected hence why buyers get to purchase these watches at 70% to 90% off its retails price. Kindly familiarize yourselves with the brands and it's retail prices to know just how much you are saving.
4. For EXCHANGES of brand new items applicable to UAE CUSTOMERS ONLY
• Clients can ask for an exchange within 24hrs upon receiving their orders provided it is of the same amount or higher and should cover the shipping fee for return plus the new shipping fee of their new item.
• All items must be returned on its original packaging including tags. After receiving the product in good condition we shall issue a store credit minus the shipping fee of both ways.
4.1 NO EXCHANGES FOR INTERNATIONAL CUSTOMERS
5. Customers are not allowed to open the shipment before handing the payment to the drivers. Call us directly on the number provided on our page if you have any issues and please let us not involve the drivers in any disputes. Courier services are outsourced they don’t work for the company.
6. CANCELLATIONS
UAE BASED CUSTOMERS:
• For any cancellations after dispatch client will not be eligible for future cash on delivery transactions. INTERNATIONAL/PHILIPPINES BASED CUSTOMERS:
• NO CANCELLATIONS after payment has been accepted.
• All Sales are final.
7. SUPER SALE AND CLEARANCE ITEMS are not eligible for refund. Since we are selling at cost/very minimal profit we cannot issue refunds for these items. An exchange maybe issued to a non sale item. For more information kindly pm us on this page or you may contact us on the number provided. It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. Check our page now and start shopping today. For more information please send us a message on this page or call our hotline
00971 52 574 9809
00971 52 237 1077
Thank you.
