United Call Centers

29/09/2026

Örömmel jelentjük be, hogy az Alphasonic EXPO 2026 szakmai programjában Kopcsó Balázs, a UCC Head of Technology vezetője is előadást tart. 🚀

🕘 9:00–9:20
🎤 Integrált AI megoldások összetett üzleti folyamatokban
Az előadás fókuszában az áll, hogyan lehet az AI-megoldásokat komplex üzleti folyamatokba integrálni úgy, hogy azok ne csak technológiai újdonságot, hanem valódi üzleti értéket is teremtsenek.

📅 Időpont: 2026. október 7.
📍 Helyszín: 1044 Budapest, Ipari Park u. 8.
Az Alphasonic EXPO egész nap szakmai előadásokkal, technológiai újdonságokkal és interaktív bemutatókkal várja az érdeklődőket.

🎟 A részvétel ingyenes, de regisztrációhoz kötött:
https://www.alphasonic.hu/esemeny/alphasonic-expo-2026/

Találkozzunk az Alphasonic EXPO 2026-on!

17/09/2026

On September 5, around 150 volunteers, including the UCC team, joined forces for a large-scale cleanup of Lake Velence across five locations.

Together, the volunteers removed nearly 400 tyres, at least 20 m³ of waste, an additional 30–35 bags of litter, several sunken boats, and a significant amount of construction and fishing debris from the lakebed and shoreline. Our UCC colleagues worked along the challenging, hard-to-access section of Panoráma Beach in Gárdony, between the harbour and TóParty Event Beach. Despite the muddy terrain, the team collected 22 tyres, 15 bags of waste and a considerable amount of fishing debris, while also helping to recover sunken boats from the former harbour area.

At UCC, ESG principles and environmental responsibility are an integral part of how we think and operate. We believe that meaningful change starts with action, and we are committed to supporting initiatives that protect our natural environment and create lasting value for local communities.

A heartfelt thank you to everyone who supported the initiative and especially to our colleagues who gave their time and energy to dig, lift, sort, carry and bring the waste to the surface.

We are proud to have contributed to a cleaner Lake Velence through this inspiring community effort!

02/09/2026

We're excited to be at ICNC26, discussing the future of eMobility customer experience.

With years of experience supporting leading players across the EV charging ecosystem, UCC has become a trusted customer service partner for the industry.

⚡ Looking for a scalable, multilingual support solution? Book a meeting with us via the event app or contact our team directly.

Read more:
https://unitedcallcenters.eu/ucc-at-icnc26-supporting-the-future-of-emobility-customer-experience/

UCC is taking part in icnc26, the intercharge network conference, one of the key meeting points for the global eMobility and EV charging ecosystem. Held in Berlin from 1-3 September 2026, icnc brings together charge point operators, eMobility service providers, technology companies, hardware manufac...

31/08/2026

We’re heading to Berlin for icnc26!

The UCC team will be joining the eMobility community at the Intercharge Network Conference from 1–3 September. We’re looking forward to meeting industry partners, exchanging ideas and discussing what’s next for EV charging and the customer experience around it. If you’re attending too, come and say hello or reach out to our team to connect!

See you in Berlin!

05/08/2026

We’re proud to announce that UCC has been named the winner of the 2026 Sustainability Award by the Business Intelligence Group! 🏆♻️

This recognition highlights the success of our AI-powered retail solution, Swapcom. For four years, the platform has helped more than 2,500 retail locations cut paperwork, administrative waste, and logistics complexity, digitizing roughly 50,000 product replacement journeys in support of circular economy goals and EU Battery Regulation 2027 compliance.

We’re proud of this milestone and excited for what’s ahead. Read more on our blog!

UCC has won the 2026 BIG Sustainability Award in the Sustainability Service of the Year category for Swapcom, the AI driven platform bringing circular economy principles, lifecycle traceability and ESG readiness to more than 2,500 retail locations.

18/06/2026

🔎 If a customer complaint investigation takes 2 hours, the problem isn't the employee. It's the process.

✨ Powered by NVIDIA AI infrastructure, UCC Business AI helps teams investigate customer issues, analyze escalations, and generate reports in minutes instead of hours.

See a real-world use case:
https://unitedcallcenters.eu/project-spark/

05/06/2026

☕ A great morning, inspiring conversations, and plenty of ideas about the future of AI. Thank you to everyone who joined us at Executive Espresso Vol. 3. 🚀

🔗 https://unitedcallcenters.eu/human-and-ai-collaboration-in-practice-key-takeaways-from-executive-espresso-vol-3/

03/06/2026

✔️ AI is no longer a future initiative. It is becoming the operating model of modern enterprises.

At Executive Espresso Vol. 3, we explored how organizations can move beyond isolated AI tools and start building connected, scalable AI ecosystems that deliver real business value. From AI governance and data foundations to Agentic AI, workflow orchestration, customer experience, and omnichannel operations, one message stood out.

The biggest challenge is no longer adopting AI. It is integrating AI into complex business processes in a secure, scalable, and measurable way. We've summarized the key insights, practical examples, and expert perspectives from the event in our latest blog article.

🔗 https://unitedcallcenters.eu/human-and-ai-collaboration-in-practice-key-takeaways-from-executive-espresso-vol-3/

A special thank you to our speakers and panel participants for sharing their expertise!

On June 2, business leaders, technology experts, and digital transformation professionals gathered at Continental Citygolf Club in Budapest for the third edition of Executive Espresso, hosted by UCC. This time, the focus was on a topic that is rapidly becoming a boardroom priority across industries:...

28/11/2025

We were glad to join the TOP 100 Economic Forum, where regional business leaders discussed the future of performance, innovation, and digital transformation. At UCC, our mission is to combine AI and human expertise to turn local strengths into global success, a message we were proud to represent at the event.

As Kozma Richárd, our Managing Director, highlighted: “AI doesn’t replace human knowledge, it amplifies it.”

Read more in our latest blog post below.
https://unitedcallcenters.eu/ucc-at-the-top-100-economic-forum-where-digitalization-meets-human-expertise/

17/10/2025

☕ Executive Espresso Vol.2 - AI and Customer Experience in Focus

On October 16, the Continental Citygolf Club once again became the meeting point for leaders in innovation, technology, and business, as United Call Centers hosted the second edition of its own Executive Espresso business breakfast, and once again, it was a full house.

The morning was opened by Richárd Kozma, Managing Director of United Call Centers, who highlighted how technology can complement human expertise to deliver the highest levels of customer experience. This was followed by Balázs Kopcsó, Head of Technology at UCC, showcasing international case studies and real-life examples of AI-driven customer service in action. The event concluded with a thought-provoking roundtable discussion on customer support trends, moderated by Annamaria Ughy (Country Manager, TD SYNNEX), featuring Zsolt Máté Juhász, MBA (CEO, UCC), Adam Mosonyi (Partner, Head of Audit and Risk Advisory Services, RSM Hungary), Zoltán Párkányi and Viktor Túros from Magyar Telekom. We are grateful to all our guests for their participation, valuable insights, and for contributing to the success of this event.

At UCC, we believe the future of customer engagement lies in collaboration, where: Human. Technology. Better Together.

👉 Read the full event recap here:
https://unitedcallcenters.eu/press-room/executive-espresso-vol-2-exploring-the-role-of-ai-in-modern-customer-service

On October 16, 2025, the Continental Citygolf Club once again became the meeting point for leaders of innovation, […]