United Call Centers

28/11/2025

We were glad to join the TOP 100 Economic Forum, where regional business leaders discussed the future of performance, innovation, and digital transformation. At UCC, our mission is to combine AI and human expertise to turn local strengths into global success, a message we were proud to represent at the event.

As Kozma Richárd, our Managing Director, highlighted: “AI doesn’t replace human knowledge, it amplifies it.”

Read more in our latest blog post below.
https://unitedcallcenters.eu/ucc-at-the-top-100-economic-forum-where-digitalization-meets-human-expertise/

17/10/2025

☕ Executive Espresso Vol.2 - AI and Customer Experience in Focus

On October 16, the Continental Citygolf Club once again became the meeting point for leaders in innovation, technology, and business, as United Call Centers hosted the second edition of its own Executive Espresso business breakfast, and once again, it was a full house.

The morning was opened by Richárd Kozma, Managing Director of United Call Centers, who highlighted how technology can complement human expertise to deliver the highest levels of customer experience. This was followed by Balázs Kopcsó, Head of Technology at UCC, showcasing international case studies and real-life examples of AI-driven customer service in action. The event concluded with a thought-provoking roundtable discussion on customer support trends, moderated by Annamaria Ughy (Country Manager, TD SYNNEX), featuring Zsolt Máté Juhász, MBA (CEO, UCC), Adam Mosonyi (Partner, Head of Audit and Risk Advisory Services, RSM Hungary), Zoltán Párkányi and Viktor Túros from Magyar Telekom. We are grateful to all our guests for their participation, valuable insights, and for contributing to the success of this event.

At UCC, we believe the future of customer engagement lies in collaboration, where: Human. Technology. Better Together.

👉 Read the full event recap here:
https://unitedcallcenters.eu/press-room/executive-espresso-vol-2-exploring-the-role-of-ai-in-modern-customer-service

On October 16, 2025, the Continental Citygolf Club once again became the meeting point for leaders of innovation, […]

15/09/2025

We’re excited to share that United Call Centers has been shortlisted for the International Customer Experience Awards 2025 in the Best Innovation in CX category! 🎉

It’s an honor to be recognized alongside such strong global brands driving the future of customer experience. The results will be announced soon, until then, let’s keep our fingers crossed together! 🤞

11/09/2025

🌍✨ UCC at AI Summit 2025: Human. Technology. Better Together.

At this year’s AI Summit, United Call Centers joined innovators and business leaders to discuss how AI is transforming customer experience.

Our Head of Technology, Balázs Kopcsó, stressed the need for transparent, explainable AI that empowers – not replaces – the human factor. CEO Zsolt Máté Juhász highlighted how UCC combines 25 years of customer care expertise with next-gen AI to build stronger, future-proof connections between brands and their customers.

The summit reinforced what we believe: the future of customer experience is people and technology working better together.

👉 Read more about our journey at AI Summit 2025 and how we’re shaping the future of customer experience: https://unitedcallcenters.eu/press-room/ucc-at-ai-summit-2025-human-technology-better-together

United Call Centers had the privilege of participating in AI Summit Budapest 2025, one of the most influential […]

08/09/2025

🌍 Today, United Call Centers is proud to take part in AI Summit Budapest 2025!

Our CEO, Zsolt Máté Juhász, and our Head of Technology, Balázs Kopcsó, will join the stage to discuss the real-world applications of AI in customer service. At UCC, we believe in turning AI from hype into tangible business value and our award-winning AI-powered customer experience solutions are already helping global brands achieve just that.

👉 Follow us here, we’ll soon share our key insights and takeaways from today’s Summit!

28/08/2025

Zsolt Máté Juhász, CEO of United Call Centers, will take the stage at icnc25 in Berlin to speak on The Future of EV Driver Support in a Multilingual World. 🌍⚡

With more than a decade of experience in transforming United Call Centers into a global player in multilingual customer experience and process automation, Zsolt will share how the combination of human expertise and technology-driven innovation can redefine EV driver support worldwide.

📅 September 4, 2025 | 10:00–10:30 CET
📍 AMPECO Ecosystem Stage | The AMPECO Village

Join us and 5,000+ professionals at Tempelhof Airport to explore the future of eMobility and customer experience.

Learn more: ampeco.com/icnc25
Event: https://www.linkedin.com/events/thefutureofevdriversupportinama7363828259215544320/

https://unitedcallcenters.eu/press-room/from-multilingual-cx-to-global-ev-support-zsolt-mate-juhasz-at-icnc25

As electric mobility expands worldwide, the industry faces a crucial challenge: how to combine human-centered understanding with advanced […]

19/06/2025

Employees of the Month are Sara and Éva! 🏆🎉

Kudos to them for their outstanding work, positive attitude and dedication. They truly exemplify our team's values. Thank you for your hard work and inspiring us all!

25/04/2025

☕ Full house at our Executive Espresso in Budapest

An inspiring morning of networking, innovation, and expert insights on how AI is revolutionizing customer service.

From real-life case studies to live voice and text-based demos, we explored how artificial intelligence is reshaping customer interactions and driving operational excellence. The key takeaway? Customer experience is everything.

At United Call Centers, we have been putting customers first for over 25 years. With our hybrid AI solutions, we continue to set the standard for next-generation customer care. Special thanks to Annamária Ughy and Orsolya Zsolt for joining us and sharing their valuable perspectives. United Call Centers was proudly represented by Zsolt Máté Juhász, CEO, and Balázs Kopcsó, Head of Technology. They presented UCC’s vision for the future of customer service, highlighting our most advanced AI technologies and demonstrating how innovation and human-centered design come together to create outstanding customer experiences.

Thank you to everyone who joined us and contributed to the conversation.

📖 Click the link to read more about the event:
https://unitedcallcenters.eu/press-room/full-house-at-executive-espresso-where-ai-meets-customer-experience-excellence/

Full House at Executive Espresso: Where AI Meets Customer Experience Excellence Yesterday’s Executive Espresso event, hosted by United […]

24/04/2025

We're excited to announce our Employees of the Month! 🏆🎉

Congratulations to Amanda and Dominik for their outstanding dedication, exceptional performance and positive attitude. They've really gone above and beyond and embody the values that make our team great.

Thank you both for your hard work and commitment to excellence. You inspire us all!

23/04/2025

We’re proud to announce that United Call Centers has been named the winner of the 2025 Excellence in Customer Service Award by the Business Intelligence Group! 🏆

This recognition highlights the success of our AI-powered retail solution, Swapcom, which has:
✅ Reduced admin time by more than 80%
✅ Provided 24/7 multilingual AI support
✅ Processed 3,000+ cases across 2,500+ retailers
✅ Delivered compliance-ready automation in highly regulated industries

We’re incredibly proud of our team and grateful to our partner who believed in Swapcom from the very beginning. Here’s to building the future of CX together! 💡🤝

https://unitedcallcenters.eu/press-room/ucc-wins-2025-excellence-in-customer-service-award/

UCC Wins 2025 Excellence in Customer Service Award United Call Centers (UCC) is proud to announce that it […]

28/03/2025

Employees of the Month are Rime and Enikő! 🏆🎉

Kudos to them for their outstanding work, positive attitude and dedication. They truly exemplify our team's values. Thank you for your hard work and inspiring us all!

07/03/2025

🔹 UCC at Digital Call Center 2025 🔹

On March 6, United Call Centers (UCC) showcased its AI-powered customer support solutions at Digital Call Center 2025. Managing Director Richárd Kozma highlighted how our award-winning AI tools enhance efficiency, multilingual communication, and customer experience. With AI-driven innovation, UCC continues to redefine scalable, high-quality customer care, earning recognition from Titan Business Awards, Business Intelligence Awards, and the Stevie Awards.

📖 Read more here: https://unitedcallcenters.eu/press-room/ucc-showcases-ai-powered-customer-support-at-digital-call-center-2025-conference/

On March 6, 2025, United Call Centers (UCC) took center stage at the Digital Call Center 2025 conference, […]