14/08/2026
I recently lost an engagement with a client - they explained that their Knowledgement Management Manager would take the lead and I was not required. and it prompted me to ask: Why would you use a someone like me, systemic change expert, rather than a knowledge manager to prepare your staff for AI? π€
Knowledge managers help people find, organise, share and apply knowledge. Their expertise will be valuable as AI changes how information moves through organisations.
A change expert brings a different lens. AI asks people to reconsider the purpose of their roles, the value of human judgement, the nature of meaningful work, and the principles guiding decisions about automation. π§
These are questions of identity, purpose and values. They require conversation, reflection and experimentation. They can also be highly emotional conversations as we all work through how teh changes affect our professional identities and habist at work.
A change expert helps your people:
π Examine the assumptions beneath their work before AI reshapes everyday practices
π± Connect decisions about AI to shared purpose and values
π§ͺ Run small, safe-to-learn experiments, notice what happens and adapt the next move
π¬ Create genuine dialogue about what to embrace, what to adapt and what to retain
βοΈ Protect the human practices that help us think, learn and create
Writing, for example, is part of how many of us clarify our thinking. When we outsource writing automatically, we may also give away opportunities to test ideas, examine our reasoning and learn what we think.
AI adoption is both technical and adaptive. Technical expertise supports tools, systems, governance and access to knowledge. Adaptive change helps people learn their way through questions that have no ready answers.
The question I am encouraging organisations to ask is:
How do we really want to live and work with AI?