Graham Harvey is a Professional Speaker, Business Coach, Service Designer, & the bestselling author of Seducing the Vigilanté Customer - 101 winning strategies to attract & retain happy customers & healthy profits. Recognised as a leading edge thought leader on Service Design, Customer Experience & Relationship Marketing, Graham holds a Bachelor of Commerce from Curtin University with a major in Tourism Management. He founded his practice in 1986, providing consulting, speaking, training & facilitation services in the areas of strategic planning, customer experience & relationship marketing. Based in Albany on Western Australia's beautiful south coast, he continues to work with a multitude of business organisations across the Asia Pacific region helping them grow their business by achieving greater clarity of future & developing innovative customer experience & relationship marketing strategies. With a passion for researching global business trends & an ability to convey the complex in simple terms, Graham is a dynamic speaker whose personal mission is ‘to challenge, inspire & empower individuals & organisations to create, build & grow futures of greatness through vision, innovation & service’. Married with three adult children, he is an avid reader, loves learning, & enjoys all sport having played representative hockey, basketball & achieved a New Zealand national yachting title. He is a Past President of Regional Chambers of Commerce & Industry WA, WA Chapter of the National Speaker's Association of Australia, & the Rotary Club of Millpoint-South Perth. Graham is currently completing his second book Design! Services: Conference Keynote presentations on Service Design, Customer Experience, Relationship Marketing & Marketing Strategy. Results focussed Business Coach. Strategic planning facilitation.
