We transform retail companies into highly innovative, customer-centric organisations by adopting world-class, best practice digital marketing & innovation methodologies through practical and skill-specific courses for teams. As a customised training provider, MI Academy combines project-based training, strategy and consulting, to help retailers transform their customer experience (CX) and marketin
g, approach and impact. We fill the gap in the market for in-house capabilities that bind together agency strategy and adoption of MarTech—in a way that gives teams the capabilities to drive sustainable and innovative solutions, even after our work is done. We believe it is more important than ever for retailers to ask, “How do we best implement this strategy – is there an even more efficient, more productive approach, that could deliver better outcomes for our customers and brand?”
This is what enables in-house investment and prevents buying ‘tech for tech's sake’, reduces reactive marketing, and rapidly increases the speed of execution. We're focused on:
- Strengthening team capabilities and campaign performance
- Amplifying customer loyalty through targeted initiatives
- Solving complex problems with applied creativity
- Aligning your team, strategy and organisational goals
BENEFITS OF WORKING WITH MI ACADEMY:
- A strategy that is driven by insights, not instinct
- Increased customer loyalty and reduced reliance on discounting
- Enhanced team capabilities for increased speed-to-market
- Greater return on investment with sustainable campaigns
But don't just take our word for it! We're rated 'Excellent 'on Trustpilot, and have taken home the Best Customer Holistic Customer Experience at the Vendors in Partnership (VIP) Awards 2021. At the NORA Solution Partner Awards, we won Best Virtual Event for the Retail HackGames, and were listed as a Top 3 Finalist in the Best Advisory/Consultancy category. Ask yourself, 'What if you did something dramatically different and it all went horribly... right?' That's where we can help!
