The Ultimate Patient Experience - Dr David Moffet.

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The Ultimate Patient Experience - Dr David Moffet.

www.theUPE.com a Consulting business helping dental practices improve their interactions with clients

I attribute my entrepreneurial success to my continual striving to provide a world class WOW experience for every person I that I encounter in life and in business. Dr David Moffet - www.UltimatePatientExperience.com is a Consulting business helping dental businesses of all sizes improve their interactions with their clients, customers and patients, as well as their personnel and suppliers. I am a

n advisor to Dental Offices across Australia, New Zealand, and North America and the UK on simple to implement systems that impact immediately on practice profitability. I am also providing Advice to non-dental Businesses on World Class Customer Service to improve bottom line, and to improve staff retention. I was CEO and Dentist at Active Dental Parramatta for 28 years, a medium to large size dental services provider in Western Sydney, providing General Dentistry, Cosmetic Dentistry, orthodontics, and Invisalign, as well as treatment for Facial and Cranial Pain, including headaches and Migraines.

03/06/2026

The Latest Episode of The Ultimate Dental Podcast has hit the stands. Join me as I interview Michelle Pritchard, who shares her journey from banking to dental consulting, highlighting key leakage points in dental practices and strategies for sustainable growth.

In this interview, Michelle and David explore and share practical insights on patient experience, team dynamics, financial visibility, and how to build a resilient dental business.

If you want to grow yourself a long-term sustainable dental practice into 2026 and well into the future, you won’t want to miss this episode!

Listen and Watch and Subscribe here:

YouTube: https://youtu.be/F4EQ3bBBwJA

Spotify: https://open.spotify.com/episode/3p312gqlaNiDnRfNXVIsWd?si=ULenShX_QqarqmduWldiKg

Facebook: https://web.facebook.com/share/v/18yPezbxFK/

Apple: https://podcasts.apple.com/pk/podcast/unlocking-dental-practice-success-the-six-leakage/id1760412813?i=1000770997410

growth

27/05/2026

The Latest Episode of The Ultimate Dental Podcast has hit the stands. Join me as I interview Elizabeth Kitevska, who shares her inspiring journey from a young immigrant to a leading influencer in dental practice management in Australia.

Discover her insights on how to create high-value patient experiences and effective team leadership. Elizabeth also shares her secrets on transforming dental clinics into profitable, patient-centred practices.

If you want to seriously grow your dental practice in 2026 and beyond, you won’t want to miss this episode!

Listen and Watch and Subscribe here:

YouTube: https://youtu.be/S1hsbjXDMU4

Spotify: https://open.spotify.com/episode/2wC8uvVjSIKPX9lOqEwuSq?si=jldwfTOpTLexLfJu4O728A

Facebook: https://www.facebook.com/share/v/1BFgQxPo5L/

Apple: https://podcasts.apple.com/pk/podcast/transforming-patient-consultations-and-treatment/id1760412813?i=1000769857285

20/05/2026

The Latest Episode of The Ultimate Dental Podcast has hit the stands. Join me as I interview Laura Nelson who has a bachelor's degrees in human resources and a master's degree in organisational development. In this podcast interview, Laura shares her journey into dentistry, and from dentistry to AI, exploring how artificial intelligence is transforming dental practice management, patient experience, and team training.

Discover practical insights on integrating AI into your dental office for improved efficiency and patient care.

If you want to grow your dental practice significantly into 2026 and beyond, you won’t want to miss this episode!

Listen and Watch and Subscribe here:

YouTube: https://youtu.be/gGEAox0OVXY

Spotify: https://open.spotify.com/episode/2J4N6buH35rmpAQGlVK9M9?si=DniuHtwgQh69JyE5TKj2Zw

Facebook: https://web.facebook.com/reel/1348284130506265/

Apple: https://podcasts.apple.com/pk/podcast/the-role-of-ai-in-dental-practice-management/id1760412813?i=1000768769943

13/05/2026

The Latest Episode of The Ultimate Dental Podcast has hit the stands. Join me as I interview Lorie Streeter, who shares her extensive experience in dentistry, emphasising the importance of systems, communication, and leadership in creating successful dental practices.

Discover practical insights on empowering team members, building patient trust, and navigating insurance challenges to enhance practice performance.

If you want to grow your dental practice into 2026 and beyond, you won’t want to miss this episode!

Listen and Watch and Subscribe here:

YouTube: https://youtu.be/FX-d-FIlVqE

Spotify: https://open.spotify.com/episode/1qG95nYy273ipzenXthv4V?si=uBWHjljVS-us_3YSA5rR7g

Facebook: https://www.facebook.com/share/v/1CkiBxxzQR/

Apple: https://podcasts.apple.com/pk/podcast/trust-and-leadership-in-dental-teams-with-lorie-streeter/id1760412813?i=1000767604534

06/05/2026

The Latest Episode of The Ultimate Dental Podcast has hit the stands. Join me as I interview Thomas Passalacqua, a leadership development coach specialising in the dental profession.

We discuss the importance of leadership, customer service, and emotional intelligence in dental practices. Thomas shares insights on how dentists can improve their practices by focusing on data-driven decision-making, building trust with patients, and creating a positive work environment.

The conversation emphasises the need for continuous professional development and the role of coaching in overcoming self-imposed barriers to success.

If you want to seriously improve your leadership skills and grow your dental practice in 2026 and beyond, don’t miss this episode!

Listen and Watch and Subscribe here:

YouTube: https://youtu.be/6Ou0MS_gH7M

Spotify: https://creators.spotify.com/pod/profile/dr-david-moffet/episodes/Breaking-Free-From-Average--Building-Trust-And-Value-In-Dental-Practices--with-Thomas-Passalacqua-e3iu09i

Facebook: https://www.facebook.com/share/v/18UaiNe7P7/

Apple: https://podcasts.apple.com/pk/podcast/breaking-free-from-average-building-trust-and-value/id1760412813?i=1000766352005

29/04/2026

The Latest Episode of The Ultimate Dental Podcast has hit the stands. Join me as I interview Dr. Steven Feit, a renowned prosthodontist and dental consultant. They discuss the importance of customer service in dentistry, innovative thinking, and the role of mentorship in improving dental practices.

Dr. Feit shares his journey, including his experience as an expert witness and the lessons learned from his time at the Goldman School of Graduate Dentistry. The conversation emphasises the significance of treating patients with respect and creating memorable experiences in dental care.

If you want to seriously improve your dental practice in 2026 and beyond, don’t miss this episode!

Listen and Watch and Subscribe here:

YouTube: https://youtu.be/J2pgai2Jico

Spotify:
https://creators.spotify.com/pod/profile/dr-david-moffet/episodes/Innovative-Thinking-And-The-Role-Of-Mentorship-In-Improving-Dental-Practices--with-Steven-Feit-e3iit4q

Facebook: https://www.facebook.com/reel/1563228668503631

Apple: https://podcasts.apple.com/pk/podcast/innovative-thinking-and-the-role-of-mentorship/id1760412813?i=1000764220023

22/04/2026

The Latest Episode of The Ultimate Dental Podcast has hit the stands. Join me as I interview Dr. Sugz Maha, a dentist and conversion copywriter, discussing the critical role of communication in dentistry. We explore how effective marketing and sales strategies can enhance patient relationships and improve practice success.

https://lnkd.in/g-7ceGmf

The conversation delves into the evolution of writing, the significance of direct response copywriting, and the challenges of email marketing. We also discuss the importance of SEO versus paid advertising, the connection between oral health and overall health, and the future of AI in dentistry.

The episode concludes with insights on navigating patient expectations and the importance of value in dental services.

If you want to seriously improve your dental practice marketing and sales and communications in 2026 and beyond, don’t miss this episode!

Listen and Watch and Subscribe here:

YouTube: https://youtu.be/U49uFymEcnk

Spotify: https://creators.spotify.com/pod/profile/dr-david-moffet/episodes/The-Critical-Role-Of-Communication-In-Improving-Dental-Practice-Success--with-Dr--Sugz-Maha-e3i8dm5

Facebook: https://www.facebook.com/share/v/1L7fiSN9Zx/

Apple: https://podcasts.apple.com/pk/podcast/the-critical-role-of-communication-in-improving/id1760412813?i=1000762985311

LinkedIn: https://lnkd.in/g-7ceGmf

15/04/2026

The Latest Episode of The Ultimate Dental Podcast has hit the stands. Join me as I interview Christi Bintliff, a seasoned dental consultant with nearly forty years of experience in the field. We discuss Christi's journey into dentistry, the importance of emotional intelligence, building relationships with patients, and creating a positive practice culture.

Christi shares her personal story of overcoming adversity and how it shaped her approach to leadership and team dynamics. The conversation also touches on the significance of communication, customer service, and the need for dentists to develop business skills to succeed in their practices.

Throughout the episode, Christi emphasises the value of creating lasting patient relationships and the impact of personal connections in dentistry.

If you want to seriously improve your dental practice communications and processes and culture in 2026 and beyond, don’t miss this episode!

Listen and Watch and Subscribe here:

YouTube: https://youtu.be/lKoMgoJb9ig

Spotify: https://creators.spotify.com/pod/profile/dr-david-moffet/episodes/Runway-Before-Takeoff-Culture-First--Speed-Last--with-Christi-Bintliff-e3htkju

Facebook: https://www.facebook.com/share/v/1EEnJcZQCg/

Apple: https://podcasts.apple.com/pk/podcast/runway-before-takeoff-culture-first-speed-last-with/id1760412813?i=1000761425603

LinkedIn: https://lnkd.in/gdzQF9bB

08/04/2026

The Latest Episode of The Ultimate Dental Podcast has hit the stands. Join me as I interview Dr. Mark Davis, a seasoned dentist with a remarkable journey of owning 16 dental practices.

They discuss the challenges and lessons learned from managing multiple practices, the importance of patient comfort, and the impact of embezzlement in dentistry.

Mark shares insights on innovative practice models and emphasises the need for work-life balance in the dental profession.

As he transitions into coaching, he aims to help other dentists simplify their practices and find fulfillment in their careers.

If you want to seriously improve your dental practice options in 2026 and beyond, don’t miss this episode!

Listen and Watch and Subscribe here:

YouTube: https://youtu.be/sRtf2OLiWqI

Spotify: https://open.spotify.com/episode/0VgU9gY67gKUR1OgjiHWQ0?si=UUm_JOZwS0GviUMYrIZ0RA

Facebook: https://www.facebook.com/share/v/1JB3W192vU/

Apple: https://podcasts.apple.com/pk/podcast/challenges-of-managing-multiple-practices-balancing/id1760412813?i=1000760297887

01/04/2026

The Latest Episode of The Ultimate Dental Podcast has hit the stands. Join me as I interview Dr. Mike Sonick as he shares his journey as a periodontist and his passion for customer service in dentistry.

Dr. Sonick emphasises the importance of patient education, building relationships, and maintaining integrity in practice. The discussion highlights how a hospitality-oriented approach can transform dental practices and improve patient experiences.

Dr. Sonick also touches on the connection between oral health and overall well-being, sharing personal stories that illustrate the impact of compassionate care.

If you want to seriously improve and grow your dental practice in 2026 and have a point of difference compared to your competitors, don’t miss this episode!

Listen and Watch and Subscribe here:

YouTube: https://youtu.be/wCqB9aKin18

Spotify: https://open.spotify.com/episode/774QzIqq87rPx865cBkYQC?si=sf8F7uzMSiWy1pmVeAAP2Q

Facebook: https://www.facebook.com/share/v/1BXiYAH4NA/

Apple: https://podcasts.apple.com/au/podcast/the-ultimate-dental-podcast/id1760412813?i=1000758696012

Address

PO Box 2455
Bowral, NSW
2576

Website

https://www.theultimatepatientexperience.com/

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