Dental Phone Excellence

24/10/2025

16/07/2025

Trying to be everything to everyone in business is a common pitfall that can lead to diluted branding, ineffective marketing, and ultimately, business failure.

18/12/2024

A Better Way To Follow Up Your Patients and Get Results

You follow up with your patients when they don’t have another appointment. This means an appointment for their Preventive Care/Hygiene or Dental Treatment.
There are two ways you follow up with your patients.
The first way is to.........

https://dentalphoneexcellence.com.au/a-better-way-to-follow-up-your-patients-and-get-results/

You follow up with your patients when they don’t have another appointment. This means an appointment for their Preventive Care/Hygiene or Dental Treatment. There are two ways you follow up with your patients. The first way is to send out a generic and impersonal letter, postcard, email or SMS aski...

07/12/2024

Putting Customers First: Strategies To Stay Focused on Their Needs

Have you ever noticed people in customer service, who appear rushed and distracted?
The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer experience.

https://dentalphoneexcellence.com.au/putting-customers-first-strategies-to-stay-focused-on-their-needs/

Have you ever noticed people in customer service, who appear rushed and distracted? The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer experience. If you want to deli...

28/11/2024

As a special BLACK FRIDAY BONUS, take advantage of a 20% saving on my signature product, THE DENTAL PHONE EXCELLENCE ONLINE MASTERCLASS.
Use the code: UPE24PLA when you purchase to access the saving.
Simply click on the link below and follow the prompts to the BUY NOW button to purchase and gain LIFETIME ACCESS....
Dental Phone Excellence Online Master Class
(https://dentalphonemasterclass.com/)
[These are the same lessons that I taught a practice in WA this year to help them add 80K to their monthly collections…]
Offer expires November 29 midnight

26/11/2024

Why Effective Communication Is Essential For Your Practice’s Success

It is very easy to underestimate the level of communication that everyone on your team has with your patients.
Don’t take any chances.........

https://dentalphoneexcellence.com.au/why-effective-communication-is-essential-for-your-practices-success/

I know I focus a lot on how your team answer calls in your dental office, but the truth is that every person in your office is speaking to patients at some point, not only the people answering the phones. It is very easy to underestimate the level of communication that everyone on your team […]

21/11/2024

Is Your Patient’s Next Step Clear and Simple or Confusing and Overwhelming?

When your patients come out to the front desk you presume they are ready to make their next appointment.
The Dentist or dental assistant lets you know what the next step is with the patient’s treatment and care and you make an appointment for them.

https://dentalphoneexcellence.com.au/is-your-patients-next-step-clear-and-simple-or-confusing-and-overwhelming/