10/05/2023
What can you actually measure to make a real difference?
👉 You’ll need to use your words…. and maybe even pictures.
Measuring the effectiveness and success of you, your team and the organisation can be a bit clumsy.
📊 Sure, measuring hard tangibles like sales numbers, likes, money spent or saved, followers, time wasted, safety incidents etc, is pretty straightforward.
But these things are at the end of a lot of other, often intangible, contributions.
🔍 And it is these preceding contributions and their impacts where accurate measurements can lead to more meaningful and sustainable outcomes and improvements.
For example,
📈 We can track quite easily the input and output of a process and take a whole range of tangible measures such as time taken, issues rectified, resources consumed etc.
And then we can deliberate for ages and brainstorm more limits and restrictions to make gains or reduce costs.
🚩 But behind any process there is: purpose, objectives, planning, capabilities, attitudes, motivations, cultures, values and beliefs, to list a few. All of these contribute to, and impact on the process.
Are you measuring these?
Hats off to you if you are, and not surprising if you are not.
These intangibles are hard to understand in the first place, let alone know how to measure them.
So where do you start?
💬 Start by using your words (and pictures)… with others, to describe these contributions and the impacts you (collectively) want them to have.
Just pick one. Maybe it’s ‘planning’, and describe it, illustrate it, understand it.
❓ What does ‘planning’ look like today?
❓ Who is involved and allowed to contribute?
❓ How well does it connect purpose and actions?
Once you have a baseline or “as-is” picture, how now, do you want it to look?
✅ Who should be involved and enabled to contribute?
✅ What will the impacts be of planning?
✅ What will be different because of it?
Then we can measure how far we’ve come, where we need to get to and what we can do to make a difference.