Support Coordination Software

11/09/2026

NDIS Reforms: What Support Coordinators need to understand.

Changes are coming to how funding might be calculated in some existing NDIS plans.

Our latest blog, written by Mary Ingerton, explains what has been announced and what Support Coordinators need to understand.

Read the full article here: https://supportcoordinationsoftware.com.au/ndis-reforms-support-determinations-what-support-coordinators-need-to-understand/

11/09/2026

DIA are offering a free Town Hall session covering the Support Coordination and Connection Consultation. Register via the Eventbrite link in this post!

The Government has announced a new commissioned Support Coordination and Connection (SCC) service, starting 1 July 2028 - the biggest structural changes to hit our sector since the NDIS began.

The Department of Health, Disability and Ageing and the NDIA are now seeking public feedback. Submissions are open now and close 2 October 2026 - the submission window is very short.

DIA invites all Support Coordination providers and practitioners to attend a Virtual Town Hall on the proposed SCC service. This session is free and open to everyone - support coordination providers, practitioners, sole traders, psychosocial recovery coaches, and anyone invested in the future of Support Coordination. You do not need to be a DIA member.

This session will cover:
➡️ What is actually proposed, and what's already been decided: The commissioned lead organisation model, SCC and SCC+, regional service areas, and the difference between what this consultation can still shape and what Government has settled.
➡️ How to approach the 19 questions strategically: You don't have to answer all of them. Which ones carry the most weight for providers, and how to choose the handful where your evidence is strongest.
➡️ What data makes a submission credible: The caseload, participant outcomes, cost and thin-market evidence the Department can actually use, and how to present it if you don't have a policy writing background.

When: Tuesday 15th September
Time: 1:00pm – 2:30pm AEST
Online via Zoom

Register here to attend: https://bit.ly/4r018VB

10/09/2026

Join our next Community of Practice session presented by Shaughn O'Donoghue, Director of Sunshine Specialist Supports & Co-Director of Support Coordination Software. With Special guest Keeley Goldrick, Acting CEO, DISABILITY INTERMEDIARIES AUSTRALIA (DIA)

📅 Friday, 11th of September 12:00 - 1:00pm QLD time
💙Register for this session through your SC Community page

In this session Shaughn & Keeley will facilitate a discussion around the latest NDIS updates. This is an interactive session so please come with any questions you might have. Let's work together to figure out what this means for Support Coordinators.

All Support Coordination Community events, including Community of Practice and Masterclasses, are exclusive to Support Coordination Software subscribers.

Register for this session through your SC Community page OR sign up for a free trial and join this weeks session - https://supportcoordinationsoftware.com.au/

07/09/2026

Thank you Support Coordination Academy for getting this information out so quickly!

CONSULTATION ON THE FUTURE OF SUPPORT COORDINATION IS NOW OPEN!

A proposed Support Coordination and Connection (SCC) service is being considered to replace the current NDIS-funded Support Coordination model from 1 July 2028.

Consultation is open from 7 September to 2 October 2026, and the proposed changes could affect how Support Coordination is delivered, funded and accessed, including where services are available, pricing, workforce requirements, and quality and safety.

To read the latest information and provide feedback clicks the link below -
https://consultations.health.gov.au/disability-and-carers-group/scc-reform/

https://consultations.health.gov.au/disability-and-carers-group/scc-reform/

01/09/2026

What is the most challenging part of documenting participant outcomes?

Is it:
A) Finding enough time
B) Connecting daily work back to participant goals
C) Keeping records consistent across a team
D) Turning file notes into meaningful outcome evidence
E) Something else?

Strong evidence is becoming increasingly important across Support Coordination practice, but we know maintaining it alongside a busy caseload isn’t always simple.

Let us know in the comments or send us a message. We’d love to hear what is working for you and where you need more support.

25/08/2026

Good Support Coordination should create meaningful change, but do your records clearly track that change?

Effective documentation connects:

• The participant’s goals
• The barriers, risks or support gaps identified
• The actions taken by the Support Coordinator
• The people involved
• The outcomes achieved
• What needs to happen next

Support Coordination Software helps bring file notes, planning, action plans, risk assessments and overall participant progress together, making it easier to maintain clear and consistent evidence throughout the participant’s plan.

See how it works by booking a demonstration or starting a free 14-day trial:
https://supportcoordinationsoftware.com.au/

18/08/2026

The future structure of Support Coordination is still being shaped, but providers don’t need to wait for every detail before preparing.

Now is the time to strengthen the foundations that will matter under any future model:

• Consistent, participant-centred service delivery
• Clear evidence of participant progress and outcomes
• Strong governance, risk and compliance systems
• A realistic understanding of service delivery costs

Our latest blog explores the practical steps Support Coordination providers can take now, without making major decisions based on assumptions.

Read the full article:
https://supportcoordinationsoftware.com.au/support-coordination-preparing-your-business-for-what-comes-next/

15/07/2026

📬 Still manually sending monthly statements to participants or nominees?

There's an easier way.

With Support Coordination Software, you can automate your monthly statements, saving time, reducing admin, and ensuring participants and their nominees stay informed.

✨ Ready to streamline your workflow?
📅 Book a personalised demonstration or
💙 Start your free trial today.

Email us to learn more - [email protected]

Support Coordination Software developed by Sonic Software

08/06/2026

Join our next Community of Practice session presented by Mary Ingerton, Director of Support Coordination Academy & Co-Director of Support Coordination Software.

📅 Thursday, 11th of June 12:00 - 1:00pm QLD time
💙Register for this session through your SC Community page

In this session Mary will facilitate a discussion around the recommended changes to the NDIS. This is an interactive session so please come with any questions you might have. Let's work together to figure out what this means for Support Coordinators.

All Support Coordination Community events, including Community of Practice and Masterclasses, are exclusive to Support Coordination Software subscribers. Register for this session through your SC Community page OR sign up for a free trial and join this weeks session - https://supportcoordinationsoftware.com.au/

01/06/2026

The future of Support Coordination is increasingly focused on outcomes, evidence and accountability.

As expectations continue to evolve across the NDIS, it's becoming more important than ever for Support Coordinators to be able to demonstrate the impact of their work and the progress participants are making.

Our latest blog explores:
✔ Why evidence-based practice matters
✔ The importance of tracking participant progress
✔ How good documentation supports better outcomes

Read the full blog here: https://supportcoordinationsoftware.com.au/the-future-of-support-coordination-why-evidence-based-practice-matters/