26/08/2026
Our parent group, Flight Centre Travel Group, has released its full-year results for FY26.
It has been a big year for FCM Travel in Australia.
FY26 delivered growth across the business, record new business performance, and a 97% customer retention rate. Something we are super proud of and a reflection of the trust our customers continue to place in us.
As Renos Rologas, FCM Travel General Manager, ANZ, commented, "Our focus remained on our people and customers. That commitment delivered strong outcomes, including improved Great Place to Work results, high employee retention, record new-customer conversion, and consistently strong customer satisfaction.
Technology and automation were also defining themes, with enhancements to Sam, our AI platform, improved quoting and service processes, rolling out NDC, and introducing more self-service solutions.
It’s also been a year of recognition, with FCM Travel named a finalist in the National Travel Industry Awards, while ANZ continued to lead across several key business metrics globally.
As we head further into FY27, we’re keeping the momentum going. Investing in people, technology, and customer experience, without compromising on the service that sets FCM apart.
You can read the full statement here: https://okt.to/w62hsO
