The Change Agency

The Change Agency Cultural Renewal and Organisational Development - Supported by Team Building, Leadership Excellence, in Cultural Studies from Griffith University Queensland.

For over 20 years, The Change Agency has enjoyed an outstanding reputation for Leadership Development, Executive Coaching, Cultural Renewal, and Team Excellence. Each of our consultants is a change agent – educated and experienced in the science of teaching and the psychology of how to change. Our emphasis is on people changing old habits and doing new things. We are about growing adults to their

full potential – for the benefit of themselves and the organisation. In essence, this means we enable people and teams to convert their hopes into real results. Our People:
jane-who-we-areJane Downing

Director of The Change Agency

Jane is always described as a truly charismatic teacher. Her words and wisdom seem to touch people at a heart level – inspiring new beginnings, new journeys. As a coach, she is a great partner for the exciting, but sometimes lonely work of being and becoming a “real” leader. Jane Downing holds a Master’s Degree in Organisational Change as well as a Higher Degree in Counselling Psychology and a Degree in Education. For over 20 years she has been the Director of The Change Agency Pty Ltd, a management consultancy specialising in culture change for organisations and personal and professional development for the individuals within them. Her book “Finding Your Voice” published by Allen and Unwin, continues the pervading theme of her work which centres around leaders and managers assuming responsibility for engaging with people and opportunities and then operating in ways which respect differences and collaboratively solve problems for the common good. She also lectures at the Queensland University of Technology in the Faculty of Business and at the School of Public Health. Jane firmly believes that many of us are frustrated by the systems and structures that we work and live within and that renewal is critical for the individual as well as the organisational and community whole. Her work has always emphasised personal growth as the way to professional excellence. joan-the-change-agency

Joan Wilson-Jones

Consultant

Joan Wilson-Jones has been lifting organisations by ‘inspiring its people’ for some decades now. Both from an internal focus as a successful senior manager and from an external perspective as a consultant. With over 3 decades of diverse experience to draw on, having managed successful teams in areas from tax compliance to community services, Joan’s work in training and coaching is well supported by a practical background and a solid and relevant educational journey. Highly sought as a presenter, speaker and coach in areas of leadership, change management & workplace cultural change, workplace feedback, conflict management, cultural interactions, supporting staff with mental health issues, happy/healthy workplaces and health & work life balance. Joan holds a Master of Education (Adult and Workplace Education) from the Queensland University of Technology and a B.A. She has studied concepts of Core Energy Management with Dr William Bloom in Scotland and attended workshops in life transition and dealing with change in New York. She is an accredited MBTI (individual personality indicator) and MTR-I (teams profile indicator) facilitator, a level 2 Reiki practitioner, an accredited 1:1 Heartmath provider and an accredited PSYCH-K facilitator. Clients include:

Department of Agriculture, Fishing and Forestry
The Australian Broadcasting Commission
Brisbane City Council
The Australian Public Service Commission
The Department of Human Services
The Australian Government Leadership Network
The Australian Taxation Office
Queensland University of Technology
The Department of Transport and Main Roads
jenny-the-change-agency

Dr Jenny Brown

Consultant

Jenny Brown is an Associate Professor of Medicine and a Practicing Clinician with interest in both mainstream medicine and the effects of mind and spirit on health. Throughout her career she has been a clinical teacher developing and teaching programmes for both undergraduates and physicians in training. She was Chief of Medical Staff at the Mater Health Services on an Executive managing 3,500 staff and providing half a million occasions of service per year. Jenny wrote a corporate plan for the Mater Health Services and undertook a major culture change strategy winning the Telstra Queensland Business Woman of the Year. Her first love is clinical medicine but she sees great similarities between managing a patient and managing an organisation. What We Do
Training Courses
For over 20 years, The Change Agency has had an excellent reputation for developing individuals, teams and organisations. At The Change Agency we offer a range of services designed to meet the needs of clients from the full range of industries. We meet with prospective clients to discuss the full range of options for working together.

“Developing Individuals, Teams and Organisations for over 20 years”
Please browse our range of Training Courses to see how our experienced consultants can work with your organisation. Click here to see our extensive client list and browse our testimonials to hear feedback from our clients. We look forward to an opportunity to meet with you to discuss the needs of your organisation. Please contact us by sending us an email [email protected] or call us on (07) 3289 4966 to discuss your needs further. Aren’t all training programs the same? On the surface many leadership and teamwork programs appear similar. That is because the topic areas appear superficially the same. Nothing could be further from the truth. Topics can be copied, it is the process design and skill of the teaching used that cannot. For adult learners, change at work comes only as a consequence of sequentially mastering

Managing yourself
Managing others
Managing the team
Managing the organisation or community whole
Furthermore, for adults to use and apply the practitioner skills, they must be repeatedly assessing themselves in terms of:

What am I thinking about and remembering from this course? What am I applying and doing differently at home and at work? What results am I achieving for myself and others? Good teachers/change agents insist on personal reflection followed by action. This is the opposite of “Training Courses” which focus on topics covered and presentation. Powerpoint slides, amusing trainers and group discussion does not result in personal or professional change. Training took place – learning did not.

31/01/2023

Watch the trailer, find screenings & book tickets for What's Love Got to Do With It? on the official site. In cinemas 26 January 2023 brought to you by STUDIOCANAL. Directed by: Shekhar Kapur. Starring: Lily James, Shazad Latif, Shabana Azmi, and Emma Thompson

04/12/2021

Hill st cheese addiction

Building change resilience and change capability
09/12/2016

Building change resilience and change capability

Organisations constantly advocate for restructure and continuous improvement. The human beings in them complain about the struggle of yet another change. In psychology, we don’t call it continuous

09/12/2016

A lot of my friends & family have been doing it tough.

Strategic use of assertive listening and speaking techniques
09/11/2016

Strategic use of assertive listening and speaking techniques

Stage Three Influencing Skills – Pacing and Leading “PACE AND LEAD” THE PERSON BY USING ASSERTIVE LISTENING FIRST, THEN ASSERTIVE SPEAKING AFTERWARDS. When there is significant conflict and a person is highly resistant to your ideas, you need excellent interpersonal communication skills (see

People can only really do you harm if you believe their words and behaviour, and take it in.   http://www.thechangeagenc...
25/10/2016

People can only really do you harm if you believe their words and behaviour, and take it in. http://www.thechangeagency.com.au/changing-really-difficult-people-work-on-you-not-them-2/

If you are prepared to do the work, there are three stages to it. STAGE 2 – Remind yourself it’s not Personal. This person’s behaviour is not about you at all. They are simply another human being with patches of flawed and distorted thinking that makes them behave this way. Just like you and

The Change Agency has a new website with a section of articles. Please share and comment - We would love to hear your th...
06/10/2016

The Change Agency has a new website with a section of articles. Please share and comment - We would love to hear your thoughts on the new layout and informative articles. www.thechangeagency.com.au

THE CHANGE AGENCYhas an outstanding reputation for Leadership Development, Executive Coaching, Cultural Renewal, Team Excellence, and Empowering Individuals and Teams. LEADERSHIP COACHINGgives time off the treadmill to lift the spirit, let the past be the past, and enable some new beginnings. TEAM-B...

“Jane has an uncanny ability to see through the issues holding back teams, individuals or reform programs. I have always...
06/10/2016

“Jane has an uncanny ability to see through the issues holding back teams, individuals or reform programs. I have always been impressed with her ability to identify the key issues, tailor appropriate solutions and deliver them in a manner that engages people, hones their skills and empowers them to deliver improves outcomes.”
Iain MacKenzie, IGEM

“We have used The Change Agency for over 15 years to develop our managers, partners and professional staff. The programs seem to touch people deeply – most make significant changes to how they act and react to other people. I’m always struck by the feedback about what they have learned – people repo...

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