05/06/2026
An interesting article.
I say no to below. Our industry is people first focused. I continue to urge the industry to not allow automation and tech platforms to replace the much needed human interaction.
I also suggest that sometimes, put yourself in the client and customer “shoes”. Are some of these tech etc programs focused on making agencies lives easier as opposed to human / people focused. Of course these tech platforms and advancements have a place in our industry, but they do not replace the property management profession.
Could Tech Replace Traditional Property Managers?
For most of the past century, property management has followed a familiar model. The property owner hires a manager. The manager fields the calls, chases the repairs and handles the tenants. The owner pays a percentage of the rent, around 10 to 15% in London, for the privilege. The arrangement has thus far proved remarkably durable, yet we may now be approaching a point at which technology is advanced and affordable enough to make automation in property management a practical reality. The question is no longer if automation will disrupt property management - it already has - but whether it will ultimately make human managers optional.
The question is no longer if automation will disrupt property management - it already has - but whether it will ultimately make human managers optional.
