Kellie Allen is the Communication and Patient Safety (CaPS) Program Manager for Queensland Health, Clinical Governance, Metro South Hospital Health Service and co writer of the CAPS program. As the coordinator, trainer of CAPS and Crucial Conversations along with Marshall Goldsmith (trained) executive / behavioral coach she leads the CaPS program. As an extension of the CAPS program, Kellie is lea
ding the development and delivery of the Clinical Handover strategy at Logan Hospital, CQHHS, Albany HealthService. Kellie has presented the CAPS program across the state of Queensland from CEO, senior executives and management, mid-level management and multidisciplinary teams from medical through to operational. She has further represented Queensland Health internationally at the IHI 22nd Annual National Forum on Quality Improvement in Health Care with a poster presentation, forming links with the USA, UK and Canada and delivered the CAPS presentation at the 14th Annual National Patient Safety Congress in Washington, USA. Nationally – Chair and presenter at 10th Anniversary Measuring & Reducing Avoidable Adverse Events Conference, Key Note speaker at the following: Diversional Therapy Association, Preoperative Nurses, ASMIRT (Radiography), PSA (Pharmaceutical). Born in Queensland in 1972 Kellie studied Business Management and Paralegal at Kelly College, Diploma of Training Assessment and Development at Next College and Mediation Training with Department of Justice, Crucial Conversations with Seven Seventeen. She has worked as a paralegal, workplace trainer, practice manager and financial controller. The wealth and diversity of her work experience was the catalyst for her founding and co-authoring the CAPS program with Dr Peter Lee, which reaches up to 3,800 each year. Kellie’s personal belief is that everyone – no matter what their background – must receive the best health care including treatment free from the excess burden of suffering brought about by human error and communication breakdown. Kellie’s work as a senior manger within the private health sector led her into the field of human factors; she came to Queensland Health with the clear intention of pursuing this field. Since coming to the public sector, Kellie has pushed forward leading edge training for Queensland Health staff. Kellie’s unique delivery style sees her in demand as the lead facilitator in the researched and published (BMJ Quality & Safety, Jan 12) Communication and Patient Safety (CAPS) program. She gives diverse audiences the required tools, techniques and strategies they need to connect and communicate in today’s health service industry. Her practical, informative, and interactive presentations are known for what participants call “amazing and inspirational woman.” Here is what the participants are saying. Kellie is and emotionally charge, engaging and effective speaker! What an amazing experience today was. (RN, Rockhampton Hospital)
A complete surprise to me how useful and presented this session was, honestly I thought it was just one of “those” workshops that take you away from work. Kellie, thank you for a very good day. (Consultant, Rockhampton Hosptial)
Kellie, you are an amazing presenter. I am sure I am not the only one in the audience who took a step back and realised how my attitude/communication may affect outcomes. (RN, Logan Hospital)
Kellie CAPS is a success because your personality is very appealing (OSO, Logan Hospital)
Kellie is brilliant a presenter (!!!) and deserve recognition for the work you are doing with CAPS… wonderful!! (RN, Gold Coast Hospital)
Kellie’s attitude is contagious (NUM, Logan Hospital)
Kellie - this was an inspiring course and I wish you all the very best as you strive to get this message out to Queensland Health (SMO, Gold Coast Hospital)
Thank you Kellie; you are a fantastic presenter and role model. Your stories are sincere and well placed. Loved it! (AO, QEII Hospital)
