Far North Queensland Service Delivery Specialists (FNQSDS) is a Cairns based business, specialising in all aspects of organisational governance, service delivery, team building, professional supervision and development and staff training. ๐
๐๐ซ ๐๐จ๐ซ๐ญ๐ก ๐๐ฎ๐๐๐ง๐ฌ๐ฅ๐๐ง๐ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ฒ ๐๐ฉ๐๐๐ข๐๐ฅ๐ข๐ฌ๐ญ๐ฌ (๐
๐๐๐๐๐) aims to help Organisations, Support Services and Individual Practitioners to develop and maintain sust
ainable service delivery excellence. To provide service delivery excellence and program funding, support services are expected to review and report on the status of their KPIโs attainment on a monthly and /or โquarterly basisโ.
๐๐จ๐ฎ๐ฅ๐๐งโ๐ญ ๐ข๐ญ ๐๐ ๐ ๐ซ๐๐ฅ๐ข๐๐ ๐ข๐ ๐ฌ๐จ๐ฆ๐๐จ๐ง๐ ๐๐จ๐ฎ๐ฅ๐ ๐ ๐ข๐ฏ๐ ๐ฉ๐ซ๐๐๐ญ๐ข๐๐๐ฅ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐ฅ๐ข๐ค๐:
๐ญ Reviewing service objectives
๐ญ Analysing your current performance
๐ญ Collaboratively set short and long term KPI targets and implement strategies to achieve them
๐ญ Review targets with your team
๐ญ Review progress and readjust
๐ญ Help to develop targets for both the short- and long-term.
๐๐๐ฅ๐ฅ, ๐
๐๐๐๐๐ ๐๐๐ง! We appreciate that your service is unique, therefore FNQSDS will meet with you to discuss your particular service and service needs. FNQSDS can provide services as a โone ofโ session, a pre audit spring clean, a quarterly service session or we are happy to negotiate a delivery mode and frequency that fits your needs.
๐๐ก๐จ ๐๐๐ง ๐ฐ๐ ๐ก๐๐ฅ๐ฉ? FNQSDS is targeted at Support Services and/ or Practitioners. In particular we assist:
๐ค New Organisations
๐ค Holders of new Grants
๐ค Small Organisations
๐ค Non Government Organisations
๐ค Aboriginally Controlled Organisations
๐ค Community Groups
๐ค Self employed
๐ค Remote Organisations
๐๐ก๐๐ญ ๐๐๐ง ๐ฐ๐ ๐ก๐๐ฅ๐ฉ ๐ฒ๐จ๐ฎ ๐ฐ๐ข๐ญ๐ก?
โ๏ธ Service Provision Governance and Compliance
โ๏ธ Developing case management strategies and practices
โ๏ธ Practice Supervision
โ๏ธ Policy and Procedure development support
โ๏ธ Governance Assistance (Audit Preparation, Document Creation, Implementation, Evaluation & Review)
โ๏ธ Building staff skill capacity
โ๏ธ Supporting program sustainability
โ๏ธ Implementing change in the workplace
โ๏ธ Supporting Staff through Change in the Workplace.
โ๏ธ Building a healthy and safe (productive) work culture
โ๏ธ Specific Practice Support (Client Engagement, Client Journey Mapping and issues of Domestic and Family Violence)
โ๏ธ Practice Developmentโ (Case Management, Meeting KPIs, Record Keeping, Safety Planning, Risk assessment, Exit Planning)
โ๏ธ Accountability within Legislation and Practice Standards
โ๏ธ Support the development of appropriate practice tools and resources
โ๏ธ Provide Staff Practice Supervision, Mentoring and/ or Coaching (individually and group)
โ๏ธ Provide Therapeutic Team Building Sessions / Workshops to ensure healthy and safe work culture
โ๏ธ Enhance Staff Skills in the areas of Intake, Engagement, Assessment
โ๏ธ Provide all relevant, socio-educational, professional development sessions to Staff members to build staff confidence, safety and excellent service delivery.
โ๏ธ Staff Debriefing
โ๏ธ Behaviour Change Program Facilitators Support.
โ๏ธ Applying a Child Safety and/or DFV and/or Trauma lens to practice for NGOโs
๐
๐๐๐๐๐ ๐ข๐ฌ ๐๐๐ฅ๐ ๐ญ๐จ ๐ฌ๐ฎ๐ฉ๐๐ซ๐ฏ๐ข๐ฌ๐, ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐ง๐/๐จ๐ซ ๐๐ฌ๐ฌ๐ข๐ฌ๐ญ:
โฉ Whole of Organisation
โฉ Senior Management
โฉ Management
โฉ Teams
โฉ Individuals
๐๐ ๐๐๐ง ๐๐๐ฅ๐ข๐ฏ๐๐ซ:
๐ฃ๏ธ Face to Face Group and Individual Training
๐ฃ๏ธ Ongoing face to face and/ or online support
๐ฃ๏ธ Personal mentoring / coaching
๐ฃ๏ธ Professional and Practice supervision
What can you expect?
๐ Free, no obligation, discussion and assessment of needs.
๐ Individualised Service Delivery Needs Intervention Package based on needs analysis.
๐ Flexible delivery of services to match your needs.
๐ Professional, Reliable and Ethical Service provision.
๐๐จ๐ง๐ญ๐๐๐ญ ๐ฎ๐ฌ ๐ฌ๐จ๐จ๐ง ๐ญ๐จ ๐๐ข๐ฌ๐๐ฎ๐ฌ๐ฌ ๐ฒ๐จ๐ฎ๐ซ ๐ข๐ง๐๐ข๐ฏ๐ข๐๐ฎ๐๐ฅ ๐ฌ๐๐ซ๐ฏ๐ข๐๐ ๐ง๐๐๐๐ฌ!
