Vanessa Norman

Vanessa Norman Care Sector Business Coach
Supporting NDIS, aged care, DVA & allied health businesses. Welcome! Let’s build something that lasts 💼❤️

I’m Vanessa Norman 👋

Mum of 4, straight talking business mentor, and former NDIS provider who built a multimillion-dollar care business from the ground up. Now, I help small to medium NDIS business owners grow with confidence, through values led strategy, strong systems, and real world support. If you’re ready to scale your impact without losing your soul, you’re in the right place.

Mandatory registration rolling out. Payday Super live from 1 July. Community participation budgets contracting in Octobe...
25/08/2026

Mandatory registration rolling out. Payday Super live from 1 July. Community participation budgets contracting in October. The Amendment Bill passing with real enforcement consequences.

Every one of those changes has a direct operational impact on how a care business runs.
And most providers are still running theirs the same way they were before any of it landed.

The NEW FREE Training for care sector business owners covers what actually needs to change inside your business right now.

Where the gaps are costing you clients and compliance.
And the framework that builds a care business that holds through reform rather than reacts to it.

FREE. Watch it instantly. No waiting for a live date.

Comment LEARN below and I will send you the NEW FREE access link now.

Today my eldest son got his driver's licence.I sat in the car park and watched him walk out with that P plate in his han...
25/08/2026

Today my eldest son got his driver's licence.

I sat in the car park and watched him walk out with that P plate in his hand and I am not ashamed to say I got a bit emotional.

No more school run for me. He's driving himself and his younger siblings now.

Proud does not quite cover it. Watching him grow into someone capable and independent, that's the whole point isn't it.

Congratulations to my boy. 💙

Most SIL providers can show an auditor a policy. Not many can show that policy actually being lived day to day.That's th...
24/08/2026

Most SIL providers can show an auditor a policy. Not many can show that policy actually being lived day to day.

That's the gap I'm unpacking in this preview, together with Get My Course, ahead of our live briefing on the new SIL Practice Standards.

Real audit readiness isn't a folder of documents. It's policies, training and systems working together, understood and applied by the people delivering care.

If an auditor walked in tomorrow, could your team demonstrate that.

Join me live on Friday 28 August 2026 for The New SIL Practice Standards Briefing.

Register here: https://www.eventbrite.com.au/e/the-new-sil-practice-standards-briefing-tickets-1998179278010?aff=Vanessa
17m

I built my NDIS business to multi million dollars in 18 months.And the thing that changed everything was not working har...
24/08/2026

I built my NDIS business to multi million dollars in 18 months.
And the thing that changed everything was not working harder.
It was having the right structure, the right support, and the right people around me.

Most providers are carrying the whole thing on their own.

Bestie in Business changes that.

An online portal with workshops you can watch any time, live coaching twice a month, and a private community. Tailored guidance on your actual challenges.

Comment BESTIE below and I will send you the link.

Walked out to the hotel car park and found this stuck under my windscreen wipersNess, you got this. Vanessa, you're awes...
23/08/2026

Walked out to the hotel car park and found this stuck under my windscreen wipers

Ness, you got this. Vanessa, you're awesome. 40 years, here's to 40 more.

And then a bonus note. Janelle, you're also awesome. No idea who Janelle is or where her car was, but I hope she found it too.

Someone took the time to rip up notepaper and leave kindness on random windscreens, for no reason at all except to make a stranger's day better.

That's the kind of energy I want more of. Small, thoughtful, completely lovely.

Also, apparently my number plates tell a lot about me 😂 Name, nickname and my age this year, all sorted before I've even had coffee.

If you're Janelle and this was on your car too, I hope you're having as good a morning as me.

The disability sector is facing the most significant workforce retention challenge it has seen.And the providers losing ...
23/08/2026

The disability sector is facing the most significant workforce retention challenge it has seen.
And the providers losing their best people are not always the ones paying the least.

They are the ones where the culture runs on assumption.

Where good work goes unacknowledged because there is always something more urgent.
Where the staff member who handled the hardest shift of the week finished it without a single word that said it was seen.

Retention is not a HR problem. It is a leadership problem.

Speaking in front of 1000 people was never going to feel comfortable.I said yes anyway.Today I stood on the Dream Fest s...
22/08/2026

Speaking in front of 1000 people was never going to feel comfortable.

I said yes anyway.

Today I stood on the Dream Fest stage sharing that lineup with Codie Sanchez, Brian Mark, Ryan Tuckwood, Dr Dan Kirkwood and other leaders who've built real things the hard way.

My heart was loud the whole way up there.

I did it anyway.

Growth doesn't ask you to feel ready. It asks you to say yes before you feel ready and figure the rest out on the way up.

Every time you shrink back from something because it scares you, you're choosing the comfort zone over the version of you waiting on the other side of it.

Huge thanks to Morgan Nelson for the opportunity and for building a room full of people who back each other properly.

What's the thing you've been putting off because it scares you?

They refreshed the payroll screen on Friday and held their breath.The revenue was there. The clients were there. The tea...
22/08/2026

They refreshed the payroll screen on Friday and held their breath.

The revenue was there. The clients were there. The team was there.
And every fortnight that moment of calculation before hitting confirm was becoming harder to ignore.

Busy is not the same as viable.
And most providers do not find that out until the gap is already expensive.

The 7 Steps Business Health Check scores your margins, referral flow, and growth foundations.

Free. 10 minutes.

Comment START below and I will send you the link.

Most care business owners never even check what's open.They assume awards are for the big names. Not for the work they'r...
21/08/2026

Most care business owners never even check what's open.

They assume awards are for the big names. Not for the work they're already doing, day in, day out.

Right now, several are accepting entries. Some close this month. Others not until September.

You've already done the hard part, running the business. We'll write the entry.

Comment AWARDS and we'll write yours.

The disability and care sector has never moved faster than it is moving right now.Mandatory registration expanding. Comp...
21/08/2026

The disability and care sector has never moved faster than it is moving right now.

Mandatory registration expanding. Compliance expectations rising. October bringing real revenue shifts for providers concentrated in community participation supports.

The businesses that hold through this period are not the ones with the most clients or the biggest teams.
They are the ones with the right structure underneath everything they do.

The NEW FREE Training for care sector business owners covers exactly what that structure looks like and how to build it inside your specific business.

Watch it instantly. FREE.

Comment LEARN below and I will send you the NEW FREE access link now.

Address

Caloundra, QLD

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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