LMI Group Pty Ltd

13/10/2026

Vero Takes Gold at the 2026 Mansfield Awards!
We are thrilled to announce that Vero has been named the Gold Winner at the 2026 Mansfield Awards, recognising their outstanding dedication and industry-leading performance in insurance claims!
In addition to taking home the prestigious Gold Mansfield Award for Claims Excellence, Vero was also recognised in the SME Property & Casualty and Corporate categories.
A massive congratulations to Vero, as well as our incredible Gold Award finalists who set a remarkable standard this year: Allianz Australia Insurance Limited, Arch Insurance, FM, PassportCard Australia, Vero Insurance, Zurich Insurance Australia Limited
Reflecting on the win, Kira Pellicano, Head of Commercial Claims, shared:
"We are so proud and grateful to have won the Gold Mansfield Award for Claims Excellence alongside the award for SME Property and Casualty.
"These awards recognise the dedication of our team of professionals, who put the customer and the broker at the centre every step of the way, and recognise that delivering a great claims experience is the product the customer truly pays for.
"I am proud of what our team, which incorporates our dedicated supply chain partners, can deliver. We continue to iterate to drive improvement and we strive to deliver great service every day."
Thank you to everyone in our industry who advocates for claims excellence and supports claims teams when it matters most!

16/09/2026

We are thrilled to recognize FM and Zurich Australia Insurance Limited as joint winners of the Silver Mansfield Trophy for Corporate Property & Casualty!

Reflecting on the honor, Andrea Garske, Operations Claims Manager at FM, shared:

"Winning this award is such a special recognition of what our teams do every day, which is simply being there for our customers when it matters most. It's a reflection of the care, technical expertise and commitment our Property & Casualty teams bring to helping our customers move forward with their claim with confidence."

Echoing this pride in service, Ingrid Murphy, Head of Claims – Property & Casualty at Zurich, added:

"Winning this award is such a special recognition of what our teams do every day, which is simply being there for our customers when it matters most. It's a reflection of the care, technical expertise and commitment our Property & Casualty teams bring to helping our customers move forward with their claim with confidence."

Highlighting this ongoing legacy of excellence, Andrew Stafford, CEO FM, Australia, remarked:

"Six Mansfield Awards in nine years is a record we're incredibly proud of. We don't shy away from celebrating it. Our Claims team sets a standard that is recognised across the industry, and that's only possible because of the skill, dedication and care they bring to every client interaction. When our clients face a loss, they know they're dealing with people who genuinely understand their business and are focused on helping them recover as quickly as possible. This award is well deserved."

Warmest congratulations to both the FM and Zurich teams on this outstanding, well-deserved recognition!

11/09/2026

Celebrating excellence in claims service, Suncorp Group Insurance has taken home the Silver Mansfield Trophy for Personal Lines for the second time. Reflecting on the team's commitment to customer service, Alli Smith, Executive General Manager, Home Claims Customers, shared:
"Suncorp Insurance receiving the Silver Mansfield Trophy for the second time is a proud achievement and a testament to the dedication of our claims teams across Australia. Every day, our claims teams have the privilege and responsibility of helping customers get through some of life’s most challenging moments. This Mansfield Award recognises the thousands of moments where our people have listened, advocated, solved problems and helped customers move forward. I couldn’t be prouder of the trust they earn through their support when it matters most." Securing the Personal Lines Mansfield Trophy twice is a remarkable milestone that highlights true leadership and excellence in claims handling.
Congratulations on a thoroughly well-deserved achievement!

10/09/2026

Catch the full breakdown on the blog from Prof. Allan Manning;

SEPTEMBER 2026 – PCI PolicyComparison Report The PolicyComparison team has remained focused on maintaining accurate up to date policies. The following below provides an overview of their pro…

07/09/2026

We are thrilled to announce MGA Insurance Group Brokers as the winner of the newly introduced Broker Claims Team Award at the 10th Annual Mansfield Awards!
This brand-new award recognises teams that demonstrate outstanding service, strong partnership, and absolute integrity in advocating for clients throughout the claims process.
In the Words of the MGA Team:
"We are incredibly grateful for this recognition, but it is truly a team achievement.
It reflects the support of the MGA Operations Team, our broker network, and the many insurer claims teams and industry partners we work with every day.
Strong relationships and genuine collaboration are at the heart of everything we do." We are thrilled to announce MGA as the winner of the newly introduced Broker Claims Team Award at the 10th Annual Mansfield Awards!
This brand-new award recognizes teams that demonstrate outstanding service, strong partnership, and absolute integrity in advocating for clients throughout the claims process.
In the Words of the MGA Team:
"We are incredibly grateful for this recognition, but it is truly a team achievement.
It reflects the support of the MGA Operations Team, our broker network, and the many insurer claims teams and industry partners we work with every day.
Strong relationships and genuine collaboration are at the heart of everything we do." We are thrilled to announce MGA as the winner of the newly introduced Broker Claims Team Award at the 10th Annual Mansfield Awards!
This brand-new award recognizes teams that demonstrate outstanding service, strong partnership, and absolute integrity in advocating for clients throughout the claims process.
In the Words of the MGA Team:
"We are incredibly grateful for this recognition, but it is truly a team achievement.
It reflects the support of the MGA Operations Team, our broker network, and the many insurer claims teams and industry partners we work with every day.
Strong relationships and genuine collaboration are at the heart of everything we do." Congratulations to the entire MGA team, their broker network, and all industry partners who made this landmark win possible!

03/09/2026

At this year's 10th Annual Mansfield Awards, EBM Rentcover took home the Specialty award—a recognition of their unwavering commitment to Uberrima Fides (Utmost Good Faith), empathy, and integrity in claims handling.
Winning a Mansfield reflects decades of building a service-driven culture. Alan Bishop, EBM Group CEO and Executive Chairman, shared what this achievement means to the team:
"To be recognised by our industry peers is a meaningful achievement and a testament to the difference that our EBM RentCover team makes through every conversation, interaction and outcome. This award reflects not only the work of the past 12 months, but the foundations built over more than 30 years of supporting our clients and each other. We couldn’t be prouder."

Huge congratulations to the entire team at EBM RentCover!

01/09/2026

At the 10th annual Mansfield Awards in Australia, the industry celebrated a decade of recognising outstanding claims performance. A central highlight of the event was honouring Barry Simpson (Charles Taylor), who was awarded the prestigious Lifetime Achievement Award for his decades of leadership and contribution to the claims profession. In addition to taking home the top honour, Barry was also recognised as a finalist for the newly introduced Loss Adjuster of the Year award. In Barry word's
"Allan Manning has always been at the forefront of claims and I was very impressed when LMI Group initiated the Mansfield Awards 10 years ago reinforcing the Doctrine of Utmost Good Faith and placing claims in the spotlight where it deserves to be."
"I have always considered that being awarded a 'Mansfield' represents the pinnacle of recognition for achievement in the claims space, so I was absolutely thrilled to receive my own award." Congratulations to Barry on this milestone achievement, and to all of this year’s finalists and award recipients!

28/08/2026

Congratulations to all the finalists and winners at last night's 2026 Mansfield Awards! Read Allan Manning's latest blog post for a complete recap of the evening and the full list of recipients;

Last night was the 10th Mansfield Awards for Claims Excellence held at the Establishment Ballroom in Sydney. The not for profit event in support of the Amal Mulia Orphanage for children with specia…

23/08/2026

It’s finally here—the last week before the 10th Annual Mansfield Awards!

On Thursday, 27th August, the Australian claims community will gather at The Establishment in Sydney to celebrate true excellence, empathy, and integrity in insurance.

Grab remaining tickets here: https://mansfieldawards.com.au/shop/

From Personal Lines and Corporate P&C to the new Broker Team and Loss Adjuster categories, every finalist nominated has set a standard of service to be proud of.

A huge thank you to everyone who makes this industry move forward, as well as the sponsors supporting this year's landmark 10th anniversary event.

14/08/2026

Finalists Named as Countdown Begins for 10th Annual Mansfield Awards for Claims Excellence! With just two weeks to go until the 2026 Mansfield Awards for Claims Excellence, the judging committee has officially announced finalists across multiple award categories, introducing new recognitions while keeping the industry’s highest honours under wraps.

However, in line with tradition, finalists and winners for the two most prestigious accolades—the Gold Mansfield (recognising overall industry leadership) and the Purple Mansfield (celebrating exceptional humanitarian impact in claims)—will remain undisclosed until the night of the event.

The finalists are:

Personal Lines:
Chubb Insurance Australia Limited
Allianz Australia Insurance Limited
Suncorp Insurance
Territory Insurance Office
Zurich Australian Insurance Limited

SME Property and Casualty:
Allianz Australia Insurance Limited
CGU Insurance
Hollard Commercial Insurance
Vero
Zurich Australia Insurance Limited

Corporate Property and Casualty:
Arch Insurance
FM / Affiliated FM
Vero
Zurich Australia Insurance Limited.

Speciality:
EBM RentCover
GT Insurance Limited
Liberty Mutual Insurance Company
NTI

Travel Insurance:
Allianz Australia Insurance Limited
Chubb Insurance Australia Limited
Covermore
PassportCard

The Broker Claims Team of the Year
McLardy McShane
MGA
Guardian Insurance Brokers
Knightcorp Claims

The Loss Adjuster of the Year:
Ben Dolling - MsLarens
Rodney Milford – Charles Taylor
John Stagg – Crawford & Co
Barry Simpson – Charles Taylor
Kevin Turner – Turner Assessing
Carolyn Hutchfield - AIM Insurance Services

Congratulations to all of this year's finalists! We look forward to celebrating your outstanding work and revealing the Gold and Purple Mansfield winners live on the night.
Tickets are limited: https://mansfieldawards.com.au/shop/
Date & Time: Thursday, 27 August 2026 | 5:00 PM AEST
Venue: The Establishment, 252 George Street, Sydney