08/09/2026
For families, AT-HM approval can feel like the finish line. In practice, it is the starting point.
The steps between approval and installation are where projects stall: booking a separate Occupational Therapist assessment, securing a property owner's consent for permanent modifications in a rental, and managing the wait on quotes and trades. Most of the people coordinating this are adult children, not the person receiving the care, and they are often navigating it for the first time.
A few questions asked early, especially around rental permissions and what a quote actually includes, are usually what separates a smooth installation from a stalled one. Worth flagging to anyone you support through the Support at Home process.
Read more:
A practical guide to what happens after AT-HM approval with the Support at Home Program– OT assessments, rental property permissions, waiting periods and how to get equipment sooner.