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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Office Work For You

Name: Office Work For You
Address: Canberra, ACT, 2619, AU
Telephone: +61261300244

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Office Work For You

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Boutique virtual reception and admin support for Australian hospitality and service businesses.

Reliable call handling, bookings, and systems support so you can focus on what you do best. With over 40 years combined experience in virtual reception and strategic communication, OWFY is a trusted name in delivering high quality, boutique services for our clients. While specialising in helping small businesses within Canberra and the surrounding regions, our client base has recently grown to include national and internationally known brands. Our personalised services include:

*virtual reception
*business administration
*hospitality services, including event planning and management
*strategic communication
*social media management

Contact us today and discover how easy it can be to grow your business virtually.

25/08/2026

If you follow this page, chances are you're in Canberra. Most of our audience is.

Here's something that might surprise you: OWFY isn't only a Canberra business. Right now we answer calls for clients across the east coast, QLD, NSW, ACT, VIC and TAS.

There's a reason it works so well there. Those states run on the same business day as us, AEST or AEDT, so when your phone rings during business hours, someone's actually at a desk to answer it.

Virtual reception was never about being in the same suburb. It's about someone picking up the phone properly, in your business name. If you're further afield, get in touch anyway, we'd still love to talk.

11/08/2026

I've spent the last few weeks working on something a bit different behind the scenes: setting up a new gift voucher system for an accommodation business, and I'm loving it.

It's not something I'd normally talk about publicly, most of what I do happens quietly, in the background, so a client's front of house runs the way it should. But this one has been a nice change of pace. A new platform, new supplier relationships, and the kind of detail work I genuinely enjoy.

It's a good reminder that this job isn't just answering the phone. It's understanding how a hospitality business actually runs, and helping get the pieces in place so it runs smoothly behind the scenes.

28/07/2026

You're in the middle of something. Your phone rings.

You can't get to it.

You check later. No voicemail.

You'll never know if it was a new enquiry, a time-sensitive question, or a wrong number. But the person on the other end made a decision in that moment and moved on.

This is the part of running a small business that doesn't get talked about much. Not the missed calls you know about. The ones you don't.

If this sounds familiar, you're not alone.

16/07/2026

63% of consumers don't believe AI could ever replace humans in customer service.

Nearly 2 in 3.

That's not a fringe opinion. It's a majority.

And yet businesses are rolling out automated phone systems and AI responders faster than ever.

The technology is changing. What customers want isn't.

A real person answering your phone is exactly what most of your customers are asking for.

Source: SurveyMonkey Customer Service Statistics 2026

07/07/2026

This turned up on my doorstep on Friday. It was a lovely surprise and a great start to the weekend.

After 6 years working casually with Novotel Canberra, my time there has come to an end, and this was a lovely gift. Thank you, Novotel Canberra.

I'll be honest, after the weekend there's not much left 😆.

27/05/2026

How many bookings do you lose before they even start?

You've found a venue that looks perfect for your event. You call to check availability. No answer. You try again an hour later. Voicemail. So you call the next venue on your list.

This is happening to hospitality businesses every day. A group enquiry, a corporate booking, a private function, gone before any conversation has started.
In hospitality, high-value bookings usually begin with a phone call. People planning events, group stays, or functions want to talk to someone before they commit. If that call isn't answered, they don't wait.

Virtual reception means calls gets answered professionally, in your business name, while you're doing everything else a busy venue requires.

14/05/2026

Signing up for virtual reception at Office Work For You is more straightforward than most people expect.

Here's how it works.

We have a quick chat, usually 20 to 30 minutes, so I can understand your business and what you need.

You tell me how you'd like calls handled: how to greet callers, what information to take, what to do in different situations.

We set up a dedicated phone number for your business.

And then you're set up and ready. You choose how calls reach us, whether you divert permanently or only when your line is busy. Either way, every call we answer is handled professionally in your business name.

No complicated onboarding. No technical setup on your end. Most clients are up and running within a couple of days of that first conversation.

If you've been putting it off because you're not sure how it all works, it's that simple.

You can book a no-obligation 30-minute chat here: calendly.com/owfy/30min

12/05/2026

A few months ago, I took a call from an elderly woman ringing to cancel an appointment.

Her husband was unwell. You could hear it before she said it.

An AI call agent would have processed the cancellation and moved on.

What actually happened was a conversation. A moment of acknowledgement before the call ended. A real person making sure she felt heard.

That call is one of the reasons I wrote my first blog post.

If you've been wondering whether AI phone answering is good enough for your business, you can find it on our website under Behind the Desk.

officeworkforyou.com.au/blog

What's been your experience calling a business and getting an automated response?

24/04/2026

𝗧𝗼𝗱𝗮𝘆 𝘄𝗲 𝗽𝗮𝘂𝘀𝗲 𝘁𝗼 𝗿𝗲𝗺𝗲𝗺𝗯𝗲𝗿.

𝗟𝗲𝘀𝘁 𝘄𝗲 𝗳𝗼𝗿𝗴𝗲𝘁.

21/04/2026

If you run a hotel, motel, caravan park, or venue, this one’s for you.

I’ve spent more than 20 years working in hospitality, across different sizes and styles of property. From a 26 room boutique motel in a small town to a 286 room city hotel, and I’ve also worked in a caravan park. Reservations, revenue management, conference and events. I’ve done it all.

So when I say I understand what a busy hospitality business needs, I mean it. Every type of property has its own rhythm, its own guests, and its own pressure points.

That experience is exactly why I love working with hospitality businesses. I can do more than answer your phone. Reservations support, group bookings, events admin, reporting, guest communication. If it is something your front desk or reservations team typically handles, there is a good chance I can take it off your plate.

If any of this sounds familiar, send me a message. I'd love to have a chat.

Address

Canberra, ACT
2619

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+61261300244

Website

http://www.officeworkforyou.com.au/

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