Emotional Intelligence Training & Assessment

Emotional Intelligence Training & Assessment Qualified RTO Trainers and Assessors Corporate Consultancy specialising in Emotional and Relational Intelligence skillset training.

Designed and facilitated by an experienced Australian VET qualified Trainer /Assessor who is also a workplace behavioura...
18/08/2021

Designed and facilitated by an experienced Australian VET qualified Trainer /Assessor who is also a workplace behavioural and subconscious-mind therapist. Combining the best of neuroscience, N.L.P, communication and critical thinking ERIS workshops provide you with a unique experience that transforms mind-sets, shifts culture and develops high skilled service teams to meet the demands of the current and new direction of how we work.

Workshops are also linked to organisational objectives and KPIs, with a focus on increasing productivity, quality, employee retention and job satisfaction to ensure the return of investment is financially viable.

Contact me through https://www.helentyson.com/eris

A few past clients and contracts:
22/06/2021

A few past clients and contracts:

CORPORATE TRAININGEmotional and Relational Intelligence Skill SetWorkplace TrainingInnovative and industry leading organ...
22/06/2021

CORPORATE TRAINING
Emotional and Relational Intelligence Skill Set
Workplace Training

Innovative and industry leading organisations prioritise the EQ skill set as they know that it essential for both personal and organisational success. Theories, models and cognitive knowledge alone can not shift behaviour. Working with a qualified trainer who specialises in psychology and behavioural dynamics is the only way to create teams that take accountability for their interactions and performance.

Workshops are also linked to organisational objectives and KPIs, with a focus on increasing productivity, quality, employee retention and job satisfaction to ensure the return of investment is financially viable.

I partner with select corporate clients and reputable RTOs who genuinely value high quality facilitation and assessment in E.Q and behavioural change

CLIENT FEEDBACK- "Training a technical I.T team in customer service was expected to be a challenge, however, Helen had b...
22/06/2021

CLIENT FEEDBACK-
"Training a technical I.T team in customer service was expected to be a challenge, however, Helen had buy-in within the first hour and had everybody engaged for every day of the training. Her knack to make service about them and not the customer makes her workshops very different to anything we have ever had delivered."

CLIENT FEEDBACK- "In my 25 years of management and having done so many professional development workshops, I have never ...
22/06/2021

CLIENT FEEDBACK-
"In my 25 years of management and having done so many professional development workshops, I have never been as impressed as I am with the workshops you ran with my teams. You were able to take them from resisting change to welcoming it with open arms by the way you address every detail and concern. Not an easy feat to train State Managers who all have different ideas and get them to all agree unanimously. Your integrity, knowledge and skills in doing this kind of work has been unmatched."

CLIENT FEEDBACK-"I thought I knew everything about sales and service because we have had so much training before. This w...
22/06/2021

CLIENT FEEDBACK-
"I thought I knew everything about sales and service because we have had so much training before. This was different. I can calm a customer's anger within a few seconds and stay calm without reacting. I used to get flustered and defensive before. Now and I'm happy to answer any call and cross-sell because I now know how to do it honestly.

CLIENT FEEDBACK-"This was the most eye-opening customer service training I have ever done. My attitude to customers chan...
22/06/2021

CLIENT FEEDBACK-
"This was the most eye-opening customer service training I have ever done. My attitude to customers changed but this also changed how I see myself and everyone in my personal life.

When I learnt how easy it is to work out my patterns and what needs I was trying to meet (so happy it was NOT Maslows again), I then was able to not react and also to make better choices for myself."

CLIENT FEEBACK ABOUT MINDFULNESS TRAINING- "Tailored mindfulness to our specific roles was key. Your hands-on experience...
22/06/2021

CLIENT FEEBACK ABOUT MINDFULNESS TRAINING-
"Tailored mindfulness to our specific roles was key. Your hands-on experience in contact centres shines through all your training because you understand the roles extremely well. Your very honest and forthright approach built our trust in you immediately because we could see that you weren't a trainer hired to make us work harder/smarter but someone that understood the stress that working in a call centre role can have on people's mental health."

SMALL BUSINESS CLIENT FEEDBACK-"Every small business owner would be wise to invest in consultation sessions with you. We...
22/06/2021

SMALL BUSINESS CLIENT FEEDBACK-
"Every small business owner would be wise to invest in consultation sessions with you. We were able to streamline our recruitment processes and induction training effortlessly. You were worth every penny in helping us find the right fit and we learnt how to run interviews for future staff. I especially like the attitude of 'I'm here for the first time, not a long time'. You focus on imparting knowledge and skills and not making people dependent on you. Thank you!"

CLIENT FEEDBACK- "Workplaces think hiring the big-name consultancy firms will give them better results. This is a very i...
22/06/2021

CLIENT FEEDBACK-
"Workplaces think hiring the big-name consultancy firms will give them better results. This is a very inaccurate perception and Helen proved this. We were lucky to have Helen assigned to our workforce management and service quality control project by the RTO she works with. She ran the project with professionalism and attention to detail and did not lean on a brand for credibility. The work and the results spoke for themselves. With her smarts we ironed out problems and implemented measurable solutions fast and accurately. The customer service call quality monitoring system they designed was trained to all our managers and teams in a hands-on and high engagement approach."

RTO CLIENT FEEDBACK- 'Having you on the team in our RTO gave our organisation a professional and specialised edge. Rare ...
22/06/2021

RTO CLIENT FEEDBACK-
'Having you on the team in our RTO gave our organisation a professional and specialised edge. Rare to find a Trainer and Facilitator with that much knowledge and experience in business as well as emotional intelligence."

CLIENT FEEBACK -"Helen trained our existing teams in conflict resolution, complaint handling and service. Our teams were...
22/06/2021

CLIENT FEEBACK -
"Helen trained our existing teams in conflict resolution, complaint handling and service. Our teams were empowered to respond to customers with confidence and struck the ideal balance between customer needs and adhering to company policy. Job satisfaction increased as our team's stress reduced significantly and productivity spiked as calls were managed faster and more effectively. Win/win for all. "

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Cannon Hill, QLD

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