The Information Access Group

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The Information Access Group The Information Access Group is a communication agency that specialises in accessibility.

We believe that information should be accessible to the widest possible audience, including people with disability, First Nations peoples, culturally and linguistically diverse communities and people of all ages with low levels of literacy. In order to meet these communication challenges, we provide a range of services, including:
• Easy Read and plain language conversions
• focus group testing and community consultation
• graphic design in both accessible and traditional formats
• marketing, branding and communication services
• web design and development, with expertise in accessibility
• web accessibility auditing and document review
• writing and editing for a large range of printed and online publications.

Registrations are now open! Ready to join the conversation at the Accessible Information Forum 2027?This is your chance ...
15/10/2026

Registrations are now open!

Ready to join the conversation at the Accessible Information Forum 2027?

This is your chance to hear new ideas, share perspectives and explore what the future of accessible communication could look like.

📅 Tuesday 16 March 2027
📍 Novotel Melbourne on Collins, Melbourne

Early bird tickets are now available, get yours before they’re gone!

Don’t miss your chance to be part of the 2027 Forum.

Get your early bird ticket now: https://accessibleinformationforum.com/register/

[Image description: Accessible Information Forum logo with a ticket graphic reading “Early bird tickets” and the text “Registrations are now open!” on a teal background.]

Introducing the 2027 Accessible Information Forum!We’re excited to officially launch the 2027 Accessible Information For...
15/10/2026

Introducing the 2027 Accessible Information Forum!

We’re excited to officially launch the 2027 Accessible Information Forum, bringing together ideas, lived experience, human expertise and technology to explore what accessible communication looks like in a changing world.

This year’s theme is exploring how lived experience, human expertise and technology intersect in a changing world.

The Forum will feature:
Session 1: Human Insight in a Changing World
Session 2: When People and Technology Meet
Final Panel: Progress or Pitfall? Shaping the Future of Accessible Communication

We’re also excited to welcome Nikhil Bora, Senior Product Designer at ANZ and Co-Founder of SignHow, as our keynote speaker.
Drawing on his experience in design, technology and accessibility, Nikhil will share insights into the role human-centred thinking can play in creating more inclusive experiences.

📅 Tuesday 16 March 2027
📍 Novotel Melbourne on Collins, 270 Collins Street, Melbourne

Registrations are now open: https://accessibleinformationforum.com/register/

Want to find out more? Visit www.accessibleinformationforum.com

[Image description: A megaphone beside the text “Launching the 2027 Forum – Registrations now open”, with the Accessible Information Forum logo on a teal background.]

Last chance to register!Our Easy Read webinar is happening this Thursday on 15 October and you don’t want to miss it.Joi...
12/10/2026

Last chance to register!

Our Easy Read webinar is happening this Thursday on 15 October and you don’t want to miss it.

Join us for a free one-hour practical, engaging session that will help you understand what Easy Read is, when to use it and who it can benefit.

This is set to be one of our most valuable webinars yet, so if you’ve been thinking about joining, now’s the time!

Register today: https://informationaccessgroup.us1.list-manage.com/track/click?u=ad7a579ecbea952d2a3bad878&id=d87c761a0d&e=e42617a31e

[Image description: Five diverse people reading documents. There is a banner above and beside them that reads ‘Easy Read. Communication for everyone. Thursday 15 October 2026. 1-2pm AEDT. Free webinar’.]

Mark your calendars!After a successful Accessible Information Forum earlier this year, we’re excited to announce that th...
07/10/2026

Mark your calendars!

After a successful Accessible Information Forum earlier this year, we’re excited to announce that the Forum is returning!

Join us on Tuesday 16 March 2027 at Novotel Melbourne on Collins for another day of ideas, insights and discussion about accessible information.

Registrations open at 2pm on Thursday 15 October 2026.

Want to stay in the loop? Sign up to our newsletter for updates, speakers, registration details and more.

https://informationaccessgroup.com/newsletter/



[Image description: A calendar with “Save the date” at the top, showing a hand circling a date. The graphic announces the Accessible Information Forum on Tuesday 16 March 2027.]

Have you seen Easy Read documents or websites and wondered why, or when, you should consider this format as part of your...
01/10/2026

Have you seen Easy Read documents or websites and wondered why, or when, you should consider this format as part of your next communications strategy?

Join us for this free, live, one-hour webinar as we demystify the what, where and who of Easy Read.

What we’ll cover:
• What Easy Read is and who it’s for
• When to use Easy Read
• The difference between plain language and Easy Read
• Writing Easy Read content
• Creating meaningful Easy Read images
• The benefits of testing your content
• Guidelines and laws relevant to Easy Read
• When to get advice from the experts

You’ll also hear from one of our lived experience advisors about their role in user testing Easy Read documents.

Speakers include
• Sean de Kretser, Managing Director, Information Access Group
• David Murray, Editorial Quality Manager, Information Access Group
• Sienna Fernando, Studio Quality Manager, Information Access Group
• Vassie Dandanis, Lived Experience Advisor, Information Access Group

When
Thursday 15 October 2026, 1–2 pm AEDT
If you live in SA, WA, QLD or NT, please convert to your local time zone.

Where
Online via Teams. You’ll receive the Teams link after registering.
Please note, this webinar will not be recorded and slides will not be provided.
Know someone who might benefit from this webinar? Feel free to forward this invitation to a friend – everyone is welcome.

Accessibility and questions:
If you have accessibility requirements or questions about the webinar, please email: [email protected]

Register Now: : 223477f9-6efe-4a6e-90be-9a4d91a16490@e69b9cbf-472e-40f7-89fa-0aa3ea2686df" rel="ugc" target="_blank">https://events.teams.microsoft.com/event/223477f9-6efe-4a6e-90be-9a4d91a16490@e69b9cbf-472e-40f7-89fa-0aa3ea2686df

More information is available on the registration page.



[Image description: Three diverse people reading documents. There is a banner above and beside them that reads ‘Easy Read. Communication for everyone. Thursday 15 October 2026. 1-2pm AEDT. Free webinar’.]

Have you been told that your content needs to be written in plain English or plain language? How do you really know if y...
01/09/2026

Have you been told that your content needs to be written in plain English or plain language? How do you really know if your writing style is clear, and your message is suitable for a wide range of users?

Join us for this free, live, one-hour webinar where we explore everything plain language.

What we’ll cover:
· The evidence for why plain language is needed.
· What plain language is and how it differs from Easy Read.
· How plain language can make life easier for you, not just your audience.
· Knowing your audience and what can affect their understanding of your content.
· What you can (and should) use plain language for.

You’ll also learn how reading levels, readability tools and international standards for plain language apply to your work.

If you’re already a plain language advocate but aren’t sure how to encourage your manager or director to endorse it, this webinar is also for you.

Speakers include:
· Sean de Kretser, Managing Director, Information Access Group
· David Murray, Editorial Quality Manager, Information Access Group
· Melanie Page, Managing Editor, Information Access Group

When:
Tuesday 15 September 2026, 1–2 pm AEST

Where:
Online via Teams. You’ll receive the Teams link after registering. Please note, this webinar will not be recorded, and slides will not be provided.

Accessibility and questions:
If you have accessibility requirements or questions about the webinar, please email: [email protected]

Register now: 29afbcc6-fde5-426c-ad2a-e368f086c58b@e69b9cbf-472e-40f7-89fa-0aa3ea2686df" rel="ugc" target="_blank">https://events.teams.microsoft.com/event/29afbcc6-fde5-426c-ad2a-e368f086c58b@e69b9cbf-472e-40f7-89fa-0aa3ea2686df

More information is available on the registration page.



[Image description: Two people seated and looking straight ahead. One person has a laptop in front of them. Above their heads are a banner with the words ‘Plain language. Tuesday 15 September 2026. 1-2pm AEST. Free webinar’.]

We worked with Dentsu Creative to create an Easy Read resource for the Australian Government's 'Act Now. Stay Secure.' c...
06/08/2026

We worked with Dentsu Creative to create an Easy Read resource for the Australian Government's 'Act Now. Stay Secure.' campaign.

The Easy Read explains how people can stay safe from cyber crime, with cyber safe actions like:
• using strong passphrases on personal accounts
• using multi-factor authentication
• checking privacy settings
• updating devices
• looking out for scams.

We ran 2 co-design workshops and focus groups for this job with our trusted partner, As We Are Research, with 2 different target audiences. These were:
• older Australians
• people with disability.

The feedback we received in these sessions was invaluable. It helped us to understand how the target audience wanted to learn about cyber safety and how we should approach the Easy Read resource accordingly. We worked hard to consolidate all the feedback to make the best and most informative product we could, based on what the community shared with us.

You can read the resource on the Act Now Stay Secure website: https://www.actnowstaysecure.gov.au/accessible

[Image description: A resource for the Act Now. Stay Secure. campaign with the heading 'How you can stay safe online'. Next to it is an open book showing 2 pages of the Easy Read document.]

Have you heard of user research but feel unsure if it’s relevant for the work you do?Join us for this free, live one-hou...
28/07/2026

Have you heard of user research but feel unsure if it’s relevant for the work you do?

Join us for this free, live one-hour webinar where we’ll explain the why, how and who of user research and when you should consider it for your next communications project.

What we’ll cover
· Why it is important to focus on your intended audience
· Different types of user research and the types of content you can test
· Why learning from your audience trumps your own expertise
· Practicing continual improvement based on user feedback

You can find more details about the webinar on the registration page.

Speakers include
· Sean de Kretser, Managing Director, Information Access Group
· Catherine Sharp, Design and Lived Experience Liaison Officer, Information Access Group
· Assunta Chiera, Inclusion Advisor, Information Access Group
· Vassie Dandanis, Lived Experience Advisor, Information Access Group
· Thomas Sluiter, Founder, As We Are Research

When
Thursday 20 August 2026, 11 am – 12 pm AEST

Where
Online via Teams. You’ll receive the Teams link after registering.

Register now
7c722cd3-d07e-4ca1-bcef-f0c2b3e72028@e69b9cbf-472e-40f7-89fa-0aa3ea2686df" rel="ugc" target="_blank">https://events.teams.microsoft.com/event/7c722cd3-d07e-4ca1-bcef-f0c2b3e72028@e69b9cbf-472e-40f7-89fa-0aa3ea2686df

[Image description: A group of people with disability smiling. The words 'User research Thursday 20 August 2026, 11am-12pm AEST' and 'Free webinar' are written above them. The Information Access Group logo is at the bottom.]

We worked with Carbon Creative (Australia) to produce Easy Read versions of 4 Territories Stolen Generation Redress Sche...
21/07/2026

We worked with Carbon Creative (Australia) to produce Easy Read versions of 4 Territories Stolen Generation Redress Scheme documents on behalf of the Australian Government.

This suite of documents provides information for First Nations people who were removed from their families or communities in Australian territories.

The suite included topics like:
· payments and support for Stolen Generations
· personal acknowledgement
· applying for redress.

Carbon Creative ran their own lived experience testing, which was invaluable for our team to create trauma-sensitive documents. Drawing from first-hand experiences was essential for understanding the nuances in language and conveying the messages in a respectful way.

Our editorial team used clear, simple and trauma-sensitive language to explain the messages of each document. They also used language to cater to the needs of Stolen Generations survivors. For example, using language that was familiar to the target readers that we might normally consider complex for Easy Read. The editorial team also made sure the document titles were simple and meaningful to make them easy for the target audience to find and recognise.

Our studio team only used icons to portray the important ideas in the suite. They chose this approach to illustrate the content in a trauma-sensitive way for the target reader.

You can read the Easy Read suite of documents on the Territories Stolen Generations Redress Scheme website: https://territoriesredress.gov.au/resources/short-overview-fact-sheet

[Image description: 4 Easy Read document covers of the Territories Stolen Generation Redress Scheme.]

What if you know you need to consider accessibility for your communications projects, but you’re not sure how to incorpo...
08/07/2026

What if you know you need to consider accessibility for your communications projects, but you’re not sure how to incorporate accessibility into each step of the process?

Join us for this live, one-hour webinar where we’ll give you practical tips and considerations for planning accessibility not as an afterthought, but from the start of your project.

What we’ll cover:

· The barriers that different user groups might experience when accessing your content
· Making language accessible
· Visual design for different user groups
· Digital accessibility

You can find more details about the webinar on the registration page.

Speakers include:

· Sean de Kretser, Managing Director, Information Access Group
· Assunta Chiera, Inclusion Advisor, Information Access Group
· David Murray, Editorial Quality Manager, Information Access Group
· Sienna Fernando, Studio Quality Manager, Information Access Group

When:
Tuesday 21 July 2026, 11am – 12pm AEST

Where:
Online via Teams. You’ll receive the Teams link after registering.

Register now
d58fc3b8-a0e7-4e28-8e29-627d5d1b25e4@e69b9cbf-472e-40f7-89fa-0aa3ea2686df" rel="ugc" target="_blank">https://events.teams.microsoft.com/event/d58fc3b8-a0e7-4e28-8e29-627d5d1b25e4@e69b9cbf-472e-40f7-89fa-0aa3ea2686df

[ID: A group of people in a presentation. The words 'Incorporating accessibility into your project' and 'Free webinar' are written above them. The words 'Tuesday 21 July 2026, 11am-12pm AEST' are written below them. The Information Access Group logo is at the bottom. ]

Address

Suite 16, Level 1, Building 3, 195 Wellington Road
Clayton South, VIC
3168

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

03 9585 2299

Website

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