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The Information Access Group

Name: The Information Access Group
Address: Suite 16, Level 1, Building 3, 195 Wellington Road, Clayton South, VIC, 3168, AU
Telephone: 03 9585 2299

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The Information Access Group

The Information Access Group is a communication agency that specialises in accessibility.

We believe that information should be accessible to the widest possible audience, including people with disability, First Nations peoples, culturally and linguistically diverse communities and people of all ages with low levels of literacy. In order to meet these communication challenges, we provide a range of services, including:
• Easy Read and plain language conversions
• focus group testing a

nd community consultation
• graphic design in both accessible and traditional formats
• marketing, branding and communication services
• web design and development, with expertise in accessibility
• web accessibility auditing and document review
• writing and editing for a large range of printed and online publications.

08/04/2026

What a day this was!

It’s been a couple of weeks since our first Accessible Information Forum and we are still feeling grateful.

Grateful to every attendee who came with curiosity and embraced the opportunity to contribute and learn.

Grateful for the insights and knowledge shared by the incredible line up of speakers.

Grateful for the conversations that have sparked ongoing actions.

Grateful for the overwhelmingly positive feedback, along with the constructive feedback that will help us improve the next Forum.

Together, you made the day so special.

A huge thank you to Ariella Meltzer, Assunta Chiera, Costa Vasili, Vassiliki Dandanis, Thomas Sluiter, Anthony Lam, Naomi Benites, Michelle Chu and Kathy McEwan for your time and willingness to present such powerful perspectives on accessible information.

The key takeaway? Having seen how many people are genuinely committed to incorporating lived experience into their processes, the future of accessible communications is bright!

We can’t wait to start planning the next Forum.

[Image descriptions:

Image 1: Kellie Preston and Assunta Chiera standing in front of a lectern. Kellie is speaking. To their right is an Auslan interpreter. Behind them is a big screen that reads ‘Welcome to the Accessible Information Forum’.

Image 2: The attendees of the Accessible Information Forum all looking at the camera.

Image 3: 7 of the speakers sitting in a row. Costa Vasili is holding a microphone and speaking.

Image 4: Michelle Chu standing at the lectern, presenting. To her right is an Auslan interpreter. Behind her is a big screen that reads ‘You know what good looks like’.

Image 5: An Auslan interpreter communicating with an attendee at the check-in desk.

Image 6: 2 containers of fidget toys sitting next to attendee lanyards at the check-in desk.

Image 7: Attendees watching a presentation.

Image 8: A group of attendees talking during a networking activity.

Image 9: Food and drink being served.

Image 10: The 9 speakers, Sean de Kretser and Kellie Preston standing in a group.]

26/03/2026

We recently worked with the City of Prospect on the Easy Read version of their draft Disability Access and Inclusion Plan 2026-2030.

Following brand guidelines, we created images and a document layout that keeps the target audience in mind and makes the content easy to navigate.

Watch the video below for a flip through of some of the document.

To read the full Easy Read document, view the original or access the HTML version visit:
https://cityofprospect.engagementhub.com.au/daip

18/03/2026

Colour contrast in images is key to ensuring they are visually accessible for a wide and diverse audience.

Below is an example of a low contrast combination between a dark green fill and a black outline. The dark green can be adjusted to a lighter green as shown to ensure a higher contrast ratio against the black outline. This ensures the outline, which communicates important information in this icon, is visible to a wider audience.

[Image Description: The first is a map of Australia in dark green with a black outline. Next to it is a cross. The second is a map of Australia in light green with a black outline. Next to it is a tick.]

13/03/2026

Did you know the typeface you use can make it harder for people to read your content?

This week we shared 4 tips for ensuring your text is more accessible. They were:

1. Use a sans serif typeface
2. Avoid the use of all caps
3. Use typefaces with distinct character shapes
4. Minimise the use of italics

These 4 tips can make a big difference for people trying to understand and read your content. For example, for people with low vision or people with dyslexia.

It is important that the typeface selected supports a reader to understand and easily digest your content, rather than creating a barrier.

Check in later this month for more tips on how to make your content more accessible and inclusive.

12/03/2026

Did you know the typeface you use can make it harder for people to read your content?

This week we're sharing 4 ways to make your text more accessible.

Check in every day this week for a new tip and we'll post a summary of all 4 tips on Friday.

Tip 4: Minimise the use of italics

Italics is a style of typeface where the letters appear slanted. This is useful when naming formal documents or trying to call attention to something. However, you should reduce your use of italics where possible to enhance legibility and readability. This is because the slanting of the letter forms can be difficult to read, casuing readers to misinterpret your content and feel fatigued.

[Image Description: 2 images. The first is a circle with the number '4' in it and a box that says 'Minimise the use of italics' in it. The second is a cross above a word in italics and a tick above a word not in italics.]

11/03/2026

Did you know the typeface you use can make it harder for people to read your content?

This week we're sharing 4 ways to make your text more accessible.

Check in every day this week for a new tip and we'll post a summary of all 4 tips on Friday.

Tip 3: Use typefaces with distinct character shapes.

For readers that have trouble telling the difference between letter forms, for example people with low vision or people with dyslexia, it is important that characters appear as unique as possible.

Mirrored letters such as 'd' and 'b' or 'q' and 'p' can cause problems for people with low vision or dyslexia. When selecting a typeface, take a look at these pairings and see if you can notice any differences in the letter forms.

Other differences that can be helpful to look out for are between a lowercase 'i' and 'j'. Or ensuring the an uppercase 'O' is visually different to the number '0'.

Check in tomorrow for tip 4.

[Image Description: 2 images. The first is a circle with the number '3' in it and a box with the words 'Use typefaces with distinct character shapes' in it. The second is a diagram showing the differences between lowercase letters 'd' and 'b', 'q' and 'p', 'i' and 'j'.]

10/03/2026

Did you know the typeface you use can make it harder for people to read your content?

This week we're sharing 4 ways to make your text more accessible.

Check in every day this week for a new tip and we'll post a summary of all 4 tips on Friday.

Tip 2: Avoid writing in all caps.

Writing in all caps means using only uppercase characters. Aim to select a typeface that supports both upper and lowercase alphabets.

While all caps can appear clean and eye-catching, the uniform letter height can reduce reading speed and make it difficult for readers to notice the difference between characters. The variation between character sizes when you use lowercase or sentence case generally makes text easier and faster to read.

Check in tomorrow for tip 3.

[Image Description: 2 images. The first is a circle with the number '2' in it and a box with the words 'Avoid writing in all caps' in it. The second is a cross next to a word in all caps and a tick next to a word in lowercase.]

09/03/2026

Did you know the typeface you use can make it harder for people to read your content?

This week we're sharing 4 ways to make your text more accessible.

Check in every day this week for a new tip and we'll post a summary of all 4 tips on Friday.

Tip 1: use a sans serif typeface for body text.

Sans serif is a typeface without the small decorative lines at the end of the letter strokes. These are called serifs. Generally, sans serif typefaces are cleaner and easier to read for body text.

Serifs can slow people down as they try to process the forms of letters. For example, people with low vision or people with Dyslexia. However, some serif typefaces can be accessible when used for larger text. For example, headings.

Check in tomorrow for tip 2.

[Image Description: 2 images. The first is a circle with the number '1' in it above a box with the words 'Use a sans serif typeface for body text' in it. The second is a diagram of a sans serif typeface and a serif typeface highlighting the serifs.]

05/03/2026

A quick reminder that registration for the Accessible Information Forum closes this Sunday 8 March.

There’s been a rush on tickets over the past week and we only have a handful left. If you miss out on a ticket, please add your details to the waiting list. We’ll contact you if a space becomes available.

You can view the Forum program as a webpage: https://accessibleinformationforum.com/program/
Or download the program as an accessible PDF:https://accessibleinformationforum.com/wp-content/uploads/2026/03/Accessible-Information-Forum-2026-program-accessible.pdf

We’ll have printed copies available on the day. You can find more detailed descriptions of what each presenter will speak about on the Forum website: https://accessibleinformationforum.com/

We can’t wait to meet you all in just over 2 weeks!

[Image description: A calendar page with the words ‘Registration closes this Sunday’ written in dark blue. The word ‘closes’ has a red underline. The calendar page has a red banner at the top and 3 ring binders. The calendar is on a light blue background. In the top left corner is the Accessible Information Forum logo.]

03/03/2026

This month we’ve been listening to the disability-led Crip Culture Podcast. It’s hosted by disability advocate and influencer, Rosie Putland and award-winning writer, Fiona Murphy. The podcast features guests that celebrate disability arts, culture and creativity.

In their episode titled, ‘Where are all the disabled authors?’, the hosts speak to Laura Pettenuzzo and Dr Scott Avery. Laura is a disabled writer, accessible communications professional and disability advocate. Dr Scott is a professor at the University of Technology Sydney, an Aboriginal man descended from the Worimi people and is proudly deaf. The hosts talk to Laura and Dr Scott about representation and whether the publishing industry is accessible.

You can listen to all the episodes of the Crip Culture Podcast wherever you listen to podcasts.

[Image Description: A hand reaching for a pair of headphones next to the word 'Listen'.]

02/03/2026

We all use jargon in parts of our life and work.

But when it comes to accessible communications, jargon can make it harder for your audience to understand your message.

We're sharing examples of easy word swaps you can use to simplify your language and make your communications easier to understand.

Check our page every month for new word swaps you can use to make sure your audience understands your message the first time they read it.

[Image Description: An arrow pointing from a box that says 'According to our records' to another box that says 'Our record show'.]

Address

Suite 16, Level 1, Building 3, 195 Wellington Road
Clayton South, VIC
3168

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5:30pm
Wednesday	9am - 5:30pm
Thursday	9am - 5:30pm
Friday	9am - 5:30pm

Telephone

03 9585 2299

Website

http://www.informationaccessgroup.com/

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