Lorraine Poulos and Associates

Lorraine Poulos and Associates Australia's Leading Aged Care - Home Care training and consulting company. Over 10 years in business

As a care partner, are you confident in your financial literacy?In an evolving environment, it is crucial for to hav...
01/05/2026

As a care partner, are you confident in your financial literacy?

In an evolving environment, it is crucial for to have a basic understanding of concepts that impact service delivery and participant outcomes.

Join Lorraine Poulos on 4 May for LPA's workshop, Financial Literacy for Care Partners in Support at Home. This workshop is designed to provide Care Partners with practical skills, tailored to help them develop accurate, efficient, and client-focused budgets.

Book your ticket here: https://www.eventbrite.com.au/e/financial-literacy-for-care-partners-in-the-support-at-home-program-registration-1987028400435?aff=META

Are you confident that your is meeting Standard 5: Clinical Care for medication management under Support at Home?Join ...
10/04/2026

Are you confident that your is meeting Standard 5: Clinical Care for medication management under Support at Home?

Join LPA's Head of Clinical Services and Leadership Programs, Steve Neal, for a comprehensive, practice-focused approach to . This workshop will equip you with the and required to meet Standard 5 while operating confidently within the Support at Home framework.

Secure your ticket here: https://www.eventbrite.com.au/e/medication-management-under-support-at-home-140426-registration-1980615584530?aff=META

This week, LPA was proud to be a of DCM Group's Leaders Summit: The Business of Ageing in SydneyThe changing landsca...
26/03/2026

This week, LPA was proud to be a of DCM Group's Leaders Summit: The Business of Ageing in Sydney

The changing landscape means that regulatory expectations are rising and clinical is under greater scrutiny. Getting risk culture right and embedding it properly is now critical for providers.

Day 1 saw Lorraine Poulos join an insightful panel with Sylvia Hadjiantoniou,
and Peter Williams hosted by David Tattam, where they discussed in in terms of measurement and improvement.

We look forward to continuing the conversation with Aged Care and Retirement Village operators, particularly about the impact of

If reviewed today, could you evidence not just what was delivered, but why it was delivered and what difference it made...
10/03/2026

If reviewed today, could you evidence not just what was delivered, but why it was delivered and what difference it made?

is now increasingly activity-based and evidence-driven, where every action, intervention and communication requires supporting documentation. is no longer limited to service delivery or compliance; it now extends to participant outcomes, experience, safety, and alignment with assessed need.

Join Lorraine Poulos tomorrow for our workshop where attendees will explore how accountable care is demonstrated in day-to-day practice, including the systems, behaviours, and decision-making required to show that care is appropriate, responsive, and outcomes focused. As always, attendees will walk away from this session with practical strategies to put into place for their teams, taking policy and putting it into practice.

Book your ticket: https://www.eventbrite.com.au/e/delivering-outcomes-under-support-at-home-110326-registration-1980613764085?aff=META

While the official date for International Women’s Day is March 8, at Lorraine Poulos and Associates (LPA) we believe the...
06/03/2026

While the official date for International Women’s Day is March 8, at Lorraine Poulos and Associates (LPA) we believe the spirit of extends well beyond a single day.

Across the and sector, continue to lead, innovate, and deliver compassionate every day. From frontline carers and to leaders shaping , , and , the contribution of women is foundational to the strength and future of our sector.

In aged care, inclusion means more than representation in the workforce. It means ensuring dignity, equity, and respect for both those who provide care and those who receive it.

This International Women’s Day, we celebrate the , , and impact of women across the care and reaffirm our commitment to building a sector where opportunity, recognition, and equality continue to grow alongside improving the care for older .

At LPA we hear too often from providers that gaps only surface when something goes wrong: a complaint, a serious inciden...
05/03/2026

At LPA we hear too often from providers that gaps only surface when something goes wrong: a complaint, a serious incident, or audit.

By then, the pressure is on. With the strengthened Aged Care Quality Standards and now in practice, providers need structured, proactive oversight, not last-minute fixes.

To support providers, we’ve developed a Proactive Quarterly Checklist to help shift from reactive to embedded hashtag .

This simple, practical tool supports you to:
- Identify risks before they escalate
- Strengthen Board and executive oversight
- Ensure care practices remain safe, compliant and participant-centred
- Keep capability, documentation and systems on track
- Demonstrate continuous improvement with confidence

This checklist supports a culture of readiness, not fear.

If you’d like a structured way to sense-check your readiness each quarter, you can download the checklist here: https://www.lpaconsulting.com.au/lpa-resources/quarterly-checklist-for-providers/

LPA has proudly supported the aged care sector for over 15 years, and our commitment to providers remains unchanged sinc...
12/02/2026

LPA has proudly supported the aged care sector for over 15 years, and our commitment to providers remains unchanged since day one.

As the sector continues to implement changes introduced under the Support at Home framework, we understand the very real challenges providers are navigating in 2026, from operational alignment to workforce capability and quality assurance.

This Valentine’s Day, we want providers to know that our support extends well beyond advice. We’re here as a trusted partner, walking alongside you as you move from policy into everyday practice.

As always, the team are here if you need anything, please contact us at [email protected]
or call (02) 9337 2337.

At Lorraine Poulos and Associates (LPA), we support providers across the sector in shifting the within their teams, ...
10/02/2026

At Lorraine Poulos and Associates (LPA), we support providers across the sector in shifting the within their teams, strengthening professional confidence, consistency, and pride in practice. This includes supporting teams in adapting to a model in which the value of their is clearly evidenced by accurate capture, documentation, and alignment with participant goals and assessed needs.

Join Lorraine Poulos on 12 February for our “The Care Partner’s Practical Guide to Billable Hours”. You will gain clarity on which activities can and cannot be billed under , and how to confidently record your work to support compliance, transparency, and high-quality care.

You will also receive practical tips to avoid common pitfalls such as under-reporting, inconsistent documentation, and missed funding opportunities.

Book your ticket: https://www.eventbrite.com.au/e/the-care-partners-practical-guide-to-billable-hours-120226-registration-1980608615686?aff=META

04/02/2026

Lorraine Poulos and Associates (LPA)'s CEO Marisa Galiazzo and Managing Director Lorraine Poulos were in today, where Hon Christopher Pyne, COTA Australia Chair, addressed the National Press Club of Australia on the “State of the Older Nation“.

Christopher shared insights from the 2025 State of the Older Nation (SOTON) report, a nationwide survey undertaken by SEC Newgate for Council on the Ageing (COTA) Australia. His presentation highlighted key trends, , and emerging as Australia’s population ages and demographic patterns shift.

Lorraine and Marisa caught up with Lucy O'Flaherty, CEO of Primary Health Tasmania, who shared her expertise on what these insights mean for the sector.

Thanks to COTA Australia for an insightful at a critical time in the sector.

Want to build in under Support at Home?Compliance is now the baseline, not the goal. Providers are expected to sho...
29/01/2026

Want to build in under Support at Home?

Compliance is now the baseline, not the goal.

Providers are expected to show how systems, decisions, and service delivery consistently support , effective, and person-centred care across the entire participant journey. Quality auditing now plays a critical role in linking , workforce capability, , and service delivery to measurable outcomes for participants.

Join Lorraine Poulos on 3 February for "Quality Auditing in Practice". This workshop will explore the practical steps providers can take to design and embed robust, future-ready auditing systems under . We will focus on moving beyond periodic compliance checks and instead use auditing as an ongoing mechanism to strengthen governance, workforce , and participant outcomes.

Book your ticket: https://www.eventbrite.com.au/e/audit-ready-quality-auditing-in-practice-030226-registration-1980607230543?aff=META

Have you subscribed to LPA's newsletter? Guaranteed good only.Make sure you sign up (and add reception@lpaconsulting.c...
28/01/2026

Have you subscribed to LPA's newsletter?

Guaranteed good only.

Make sure you sign up (and add [email protected] to your known senders list.

What you can expect: updates, , and insights to help you navigate in .

Head to the LPA website to join
www.lpaconsulting.com.au

Address

42 Eastern Avenue
Dover Heights, NSW
2030

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+61293372337

Website

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