Skymesh

Skymesh We're specialists in regional and rural connectivity with 45,000+ happy customers connected via satellite

Sky Muster and Sky Muster Plus Outage – NationwideUpdate 17/06 9:30am AEST: nbn have restored services and all customers...
16/06/2026

Sky Muster and Sky Muster Plus Outage – Nationwide

Update 17/06 9:30am AEST: nbn have restored services and all customers should now be back online. If you are still offline this morning, please power cycle your nbn NTD and router, and if you are still offline 5 minutes after that please contact our Support team on 1300 759 637.

Update 5pm AEST: nbn technicians are currently attempting to restore service on site, however have faced some difficulties in doing so. We will continue to provide updates as we receive them.

Skymesh are aware that nbn is experiencing an unplanned network outage impacting some customers on Sky Muster and Sky Muster Plus. nbn has begun activities to restore the network and will provide an update shortly.

An nbn technician is on site assessing the situation, and we expect the next update at 5pm AEST.

04/06/2026

UPDATE – 05/06/2026:
Service has been restored and customers should be back online. If you aren’t, please complete a power cycle of your equipment (turn the equipment off and on again), and if you still aren’t online 5 minutes later please contact our Support team at 1300 759 637 or [email protected]

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OUTAGE - 05/06/2026 - Sky Muster and Sky Muster Plus

Skymesh are aware of a Sky Muster and Sky Muster Plus outage effecting customers around the country.

Effected customers will have gone offline around 11:30pm Queensland time last night, and will have an Orange light on my their nbn NTD.

Customers do not need to unplug any of their internet equipment, and should leave it as it is until the outage is resolved. You may need to power cycle your equipment once the outage is resolved, however you will not need to unplug anything.

nbn are currently investigating and expect a resolution today. We will provide updates as we receive them.

You can contact our team on 1300 759 637 or email at [email protected] however please note there is nothing we can do to restore your service if you are effected by the outage.

Thank you for your patience.

02/04/2026

Some big telcos think rural Australia is “just big chickens.” But you’re out here. You’re the backbone of Australia and we thank you.

G'day everyone.As part of ongoing improvements to our contact centre team, we are now upgrading our phone systems. There...
25/03/2026

G'day everyone.
As part of ongoing improvements to our contact centre team, we are now upgrading our phone systems.
There may be temporary disruptions to our phone lines this morning (26th March).
We expect any disruption to be minimal, and all our contact phone numbers will remain the same.
Thank you for your understanding.

23/02/2026

Service Alert: Outbound Email Delays
We are currently investigating an issue affecting outbound emails for .net.au, .com.au, and .com.au.
Emails are currently being queued rather than sent. Please note that if an email remains queued for 24 hours, you will receive an automated notification. Our engineers are actively troubleshooting the recent system issues, and we will provide a status update as soon as more details are confirmed.

To everyone affected by the bushfires in Victoria and the floods in North Queensland, our thoughts are with you and your...
12/01/2026

To everyone affected by the bushfires in Victoria and the floods in North Queensland, our thoughts are with you and your communities.

We know how tough these events can be, especially for people living in rural and remote areas.

If you’re impacted, we’re here to help with:

- Redirect your Skymesh phone service to an alternate contact number

- FREE relocation of your service to a new address *Must be serviceable by Skymesh

- Arrangement of payment plans if you’re experiencing financial hardship.

If there’s anything else we can do to support you, please reach out to our Customer Service team on 1300 759 637. You don’t have to go through this alone.

https://www.skymesh.net.au/support/legal-resources/disaster-support

If your home Wi-Fi hasn’t been performing well, a simple reset can help.Focus on the basics:• Central placement of your ...
23/12/2025

If your home Wi-Fi hasn’t been performing well, a simple reset can help.

Focus on the basics:
• Central placement of your router
• Upgrading outdated equipment
• Mesh for whole-home coverage
• Ethernet for stability
• Prioritising important devices and removing unused ones

Small changes can make a noticeable difference in everyday use.
Learn more at https://www.skymesh.net.au/support/nbn-information/master-your-in-home-internet-setup

As the year wraps up, it’s a good time to reset your home Wi-Fi.The more devices connected to your network, the harder y...
22/12/2025

As the year wraps up, it’s a good time to reset your home Wi-Fi.

The more devices connected to your network, the harder your router has to work. Managing those devices properly can help keep your Wi-Fi fast and stable for everyone at home.

A few simple checks:
• Prioritise important devices
• Disconnect devices you’re no longer using
• Small homes usually need a modem
• Medium homes benefit from mesh
• Large homes work best with mesh and cabling
• Check your router’s age and Wi-Fi standard, and upgrade if needed

A cleaner setup can make everyday use smoother going into the new year.

Learn more: https://www.skymesh.net.au/support/nbn-information/master-your-in-home-internet-setup

If some rooms in your home have weak or no Wi-Fi, you’re likely dealing with dead zones.The best way to fix this isn’t b...
22/12/2025

If some rooms in your home have weak or no Wi-Fi, you’re likely dealing with dead zones.

The best way to fix this isn’t by adding extenders, but by using the right setup.

Mesh systems create one single network that covers your whole home, as long as the nodes are placed within range of each other. For even better performance, wired connections are faster and more stable than wireless.

Key points to remember:
• Mesh creates one network with full coverage
• Place mesh nodes within range of each other
• Wired connections are faster and more stable
• Avoid Wi-Fi extenders, as they can reduce speed

The right setup makes Wi-Fi more consistent across your home.
Learn more: https://www.skymesh.net.au/support/nbn-information/master-your-in-home-internet-setup

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Fortitude Valley, QLD

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Tuesday 7am - 9pm
Wednesday 7am - 9pm
Thursday 7am - 9pm
Friday 7am - 9pm

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