Skymesh

Skymesh We're specialists in regional and rural connectivity with 55,000+ happy customers connected via satellite

02/04/2026

Some big telcos think rural Australia is “just big chickens.” But you’re out here. You’re the backbone of Australia and we thank you.

G'day everyone.As part of ongoing improvements to our contact centre team, we are now upgrading our phone systems. There...
25/03/2026

G'day everyone.
As part of ongoing improvements to our contact centre team, we are now upgrading our phone systems.
There may be temporary disruptions to our phone lines this morning (26th March).
We expect any disruption to be minimal, and all our contact phone numbers will remain the same.
Thank you for your understanding.

23/02/2026

Service Alert: Outbound Email Delays
We are currently investigating an issue affecting outbound emails for .net.au, .com.au, and .com.au.
Emails are currently being queued rather than sent. Please note that if an email remains queued for 24 hours, you will receive an automated notification. Our engineers are actively troubleshooting the recent system issues, and we will provide a status update as soon as more details are confirmed.

To everyone affected by the bushfires in Victoria and the floods in North Queensland, our thoughts are with you and your...
12/01/2026

To everyone affected by the bushfires in Victoria and the floods in North Queensland, our thoughts are with you and your communities.

We know how tough these events can be, especially for people living in rural and remote areas.

If you’re impacted, we’re here to help with:

- Redirect your Skymesh phone service to an alternate contact number

- FREE relocation of your service to a new address *Must be serviceable by Skymesh

- Arrangement of payment plans if you’re experiencing financial hardship.

If there’s anything else we can do to support you, please reach out to our Customer Service team on 1300 759 637. You don’t have to go through this alone.

https://www.skymesh.net.au/support/legal-resources/disaster-support

If your home Wi-Fi hasn’t been performing well, a simple reset can help.Focus on the basics:• Central placement of your ...
23/12/2025

If your home Wi-Fi hasn’t been performing well, a simple reset can help.

Focus on the basics:
• Central placement of your router
• Upgrading outdated equipment
• Mesh for whole-home coverage
• Ethernet for stability
• Prioritising important devices and removing unused ones

Small changes can make a noticeable difference in everyday use.
Learn more at https://www.skymesh.net.au/support/nbn-information/master-your-in-home-internet-setup

As the year wraps up, it’s a good time to reset your home Wi-Fi.The more devices connected to your network, the harder y...
22/12/2025

As the year wraps up, it’s a good time to reset your home Wi-Fi.

The more devices connected to your network, the harder your router has to work. Managing those devices properly can help keep your Wi-Fi fast and stable for everyone at home.

A few simple checks:
• Prioritise important devices
• Disconnect devices you’re no longer using
• Small homes usually need a modem
• Medium homes benefit from mesh
• Large homes work best with mesh and cabling
• Check your router’s age and Wi-Fi standard, and upgrade if needed

A cleaner setup can make everyday use smoother going into the new year.

Learn more: https://www.skymesh.net.au/support/nbn-information/master-your-in-home-internet-setup

If some rooms in your home have weak or no Wi-Fi, you’re likely dealing with dead zones.The best way to fix this isn’t b...
22/12/2025

If some rooms in your home have weak or no Wi-Fi, you’re likely dealing with dead zones.

The best way to fix this isn’t by adding extenders, but by using the right setup.

Mesh systems create one single network that covers your whole home, as long as the nodes are placed within range of each other. For even better performance, wired connections are faster and more stable than wireless.

Key points to remember:
• Mesh creates one network with full coverage
• Place mesh nodes within range of each other
• Wired connections are faster and more stable
• Avoid Wi-Fi extenders, as they can reduce speed

The right setup makes Wi-Fi more consistent across your home.
Learn more: https://www.skymesh.net.au/support/nbn-information/master-your-in-home-internet-setup

🎄 Festive Season Opening Hours 🎄 Thank you for your support throughout 2025. We truly appreciate being able to keep you ...
19/12/2025

🎄 Festive Season Opening Hours 🎄

Thank you for your support throughout 2025. We truly appreciate being able to keep you connected and look forward to the year ahead.

Here’s a quick overview of our opening hours over the festive period:

Chrissy hours:
• 24 Dec: 8am–7pm (normal hours)
• 25 Dec: 8am–5pm (reduced hours)
• 26 Dec: 8am–5pm (reduced hours)
• 27–31 Dec: 8am–7pm (normal hours)

New Year:
• 1 Jan: 8am–5pm (reduced hours)
• 2 Jan: 8am–7pm (normal hours)

From 5 January 2026, all teams will be back online.
Wishing you a Merry Christmas and a Happy New Year 🎄

Before the year ends, it’s a good time to check your home Wi-Fi setup.If your internet feels slow or unstable, the issue...
19/12/2025

Before the year ends, it’s a good time to check your home Wi-Fi setup.

If your internet feels slow or unstable, the issue is often where your router is placed or how old it is.

To get the best speed at home:
• Place your router high and central
• Avoid cupboards, corners, or placing it behind the TV
• Check your router’s age and Wi-Fi version
• Upgrade if it’s over 5 years old or not Wi-Fi 6+

Learn more: https://www.skymesh.net.au/support/nbn-information/master-your-in-home-internet-setup

🚨 Important Update 🚨 G'day Everyone, Tropical Cyclone Fina is currently affecting the Northern Territory, including Darw...
24/11/2025

🚨 Important Update 🚨

G'day Everyone,

Tropical Cyclone Fina is currently affecting the Northern Territory, including Darwin, the Tiwi Islands, and surrounding communities. Some areas may experience service disruptions due to strong winds, heavy rain, and possible flooding.

Your safety is our priority, and we are here to support you. The government and nbn are taking measures to maintain connections where possible.

How you can prepare:
✅ Make sure your devices are fully charged
✅ Share this info with family and friends
✅ Stay safe and informed

Skymesh Disaster Support:
If you’re impacted, here’s how we can help:
- No notice period required for cancellations at affected premises
- 30-day FREE nbn access plan when you’re ready to reconnect
- FREE relocation of your service to a new address *Must be serviceable by Skymesh
- Flexible payment arrangements if you’re experiencing financial hardship

If there’s another way we can help, please reach out. We are here for you.
We will keep you updated as the situation unfolds.

Address

Fortitude Valley, QLD

Opening Hours

Monday 8am - 7pm
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 8am - 5pm
Sunday 8am - 5pm

Telephone

+611300029851

Website

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