CRTC

CRTC Conflict Resolution Training & Consulting is a company that has helped teach people across the country how to deal with conflict and crisis constructively

Conflict Resolution Training & Consulting has been holding training course across Australia since 1999. Our "Negotiation & Crisis Intervention" package has been in use across the country for over 14 years now, helping organizations just like yours to become safer and more productive. We offer a wide range of courses to help prepare you and your staff for any problem that might arise. These include

training in how to deal with conflict through negotiation, manage aggressive customers and even deal with armed intruders. Hopefully nothing as extreme as a bomb threat happens in your workplace but in these days and times it always helps to be prepared for anything that might happen. Have you already had training? That's excellent but it's important to remember that you need to stay prepared. That's why we offer refresher courses to remind you what to do. All our courses last between three to seven hours, packing all the information and training you need into a compact course that will be over before you know it. This is perfect for balancing training with your busy work schedule. At Conflict Resolution Training & Consulting we bring a level of expertise to the table that others simply can't match. There's a reason we've expanded the way we have and lasted all these years, and that's our commitment to quality service. Your employees and customers deserve a safe and positive workplace. Conflict will inevitably arise but when it's dealt with properly life and business can continue just fine. That's where we come in. Our training can help your staff deal with conflicts from within and without in a safe and productive manner.

04/04/2016

A happy client emailed these comments through last week after Eddie had delivered their training in Melbourne:

Just wanted to let you know that the session yesterday went very well.
Very positive feedback, they thought Eddie was excellent, knew his stuff, made it practical and easy to follow. There was a real buzz in the air.
One of the team leaders has asked me today if she can have an additional meeting for her team to go through what she learnt.

Don't forget to approach your manager to book in a refresher if it's been over 12 months since your training.

I am wondering if anyone is able to assist me in sourcing some actors as I have a booking on Thursday 28th and Friday 2...
28/03/2016

I am wondering if anyone is able to assist me in sourcing some actors as I have a booking on Thursday 28th and Friday 29th April in Bunbury and am also looking at adding actors from Bunbury region to my database for future work that will come up.

Check out our website where there are examples of our role plays www.crtc.com.au

Are you able to assist with our search for actors in the Bunbury region?

21/03/2016

A very happy local council client who has a 30 year training background saw the training and our trainer Daniel Whyte for the first time recently and commented "it was a privilege to be part of Daniel’s training"

Daniel has some available dates in May if anyone wishes to book some training and request Daniel to deliver the course.

Contact the office on 03 5221 0800 or [email protected]

29/02/2016

We still have a few available dates in March, if anyone is needing some training in their organisation.

Did you know we deliver training to:

Job Active
City Councils
Department of Human Services
Casinos
Legal Profession
Superannuation Firms
Water Boards
Health Care
Social and Welfare
Animal Management - Hospitals, Shelters etc
Libraries
Call Centres
Retail

No one is safe from experiencing aggressive clients/customers, don't hesitate to contact us to discuss your training needs.

Email: [email protected]
Phone: 03 5221 0800

17/02/2016

We recently received the following appreciation email from a Department of Human Services Team Leader:

Dear Eddie

I wish to pass on my sincere appreciation for devising and delivering one of the most useful, comprehensive and highly relevant trainings, I have attended over the years.

Some years ago I attended a fantastic training by STAR Group of the Australian Federal Police that included some of the topics covered by your training. Whilst I found that training
to be a great presentation and most beneficial, I believe your "Course in Negotiation & Crisis Intervention" is even more comprehensive and is highly practical.

Thank you and Best Wishes
DHS, Centrelink
Team Leader

27/01/2016

Well here we are in 2016 and knocking on the door of February!!
Our trainers are busy delivering training here in Victoria and travelling NSW at the moment.
Were you aware that our trainers not only deliver in capital cities but in regional areas also.
Don't hesitate to contact us for more information or to enquire on available dates.

08/10/2015

Part of our training is role plays with professional actors and we are seeking actors out there who are interested in doing this type of improv acting, especially in regional areas of Victoria and NSW. Experience with method acting would be great but not necessary. Please contact 03 5221 0800 for more information.

08/10/2015

We wish to welcome our new trainer Daniel to our team here at CRTC. Daniel has been with us for quite a number of years and has now stepped into a trainer's role and has been in training with Eddie and now is working solo.

02/09/2014

If you attended training this week City of Maribyrnong, The Bridge Inc. (Paramount Personnel), Department of Human Services, Southern Cross Care (Vic) and thought the training was Interactive, fun and a great course for practical up skilling, tell your work colleagues, friends, family and comment on here of your experiences. Look forward to reading your comments

27/08/2014

Happy Hump Day!!
This week Eddie made a quick trip to NSW @ Salvation Army Homelessness Network Sydney East Illawara. He is now back in Victoria @ Brimbank City Council , @ Yarra Community Housing, CVGT Bendigo.
We would love to hear from the participants on their thoughts and comments of their training experience.

18/08/2014

Do you feel uncomfortable and anxious when dealing with difficult customers/clients? CRTC courses will give you the confidence and skills you need to manage these common occurrences and situations.

13/08/2014

I am excited to offer organisations some dates in WA, NSW, QLD where there will be NO airfare costs. Contact Michelle and enquire about the available dates

Address

Geelong, VIC
3216

Telephone

03 52 210 800

Website

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