Kirk Neal - Business Coach / Speaker

Kirk Neal - Business Coach / Speaker I'm a seasoned business coach and public speaker with nearly a decade of experience transforming leaders and organisations.

Feeling so super blessed. Last week our team put on 2x brilliant events in Perth, so fortunate to work with such talente...
25/02/2025

Feeling so super blessed. Last week our team put on 2x brilliant events in Perth, so fortunate to work with such talented people. ��Ive been working hard on my public speaking craft, this morning I have an amazing sense of fulfilment after having the opportunity to take these skills beyond the practice arena, resulting in me being able to deliver impactful presentations that I am super proud of. ��Massive gratitude to those that believe in me, this amazing team that facilitates these opportunities, and the attendees that chose to spend their valuable time with me. ��Thanks Perth, we will be sure to see you again real soon.

Timeless Service, Modern Success: The Power of Old-Fashioned Customer ServiceThat good old fashioned customer service, i...
30/11/2024

Timeless Service, Modern Success: The Power of Old-Fashioned Customer Service

That good old fashioned customer service, it’s a phase that’s thrown around with a sense of nostalgia. Ever stopped to wonder why good customer service is so “old fashioned?”

I think I’ve figured it out. If you think back to the “good old days” — how did businesses find clients and more work? I’m talking about before the advent of mass marketing and social media… It was word of mouth referrals. It comes down to a narrowed focus, I find it extremely powerful to look at something with intent.

For example, imagine the only way that your business could generate leads and clients is via word of mouth — removal of ALL other lead sources. How would that change the way you do business? What would need a greater focus and what’s missing from your current offering that would limit your success.

I think this is where the old adage is formed, back in the day, the absolute reliance on word of mouth ensured the highest level of customer service.

I like to use the acronym NEAR — because the next wave of clients are so close to you, you just need a formula to access them

N — Needs — pay even closer attention to your customers NEEDS
E — Every — ensure the customer has a wildly amazing experience EVERY time
A — Ask — ensure you ASK your customers often for any referrals or introductions
R — Reward — ensure you acknowledge and REWARD customers that refer you

With the ability for businesses to effectively buy leads at an uncapped volume with modern marketing, the reliance and importance on referrals is diminished, and thus so has the attention and focus on customer service.

It doesn’t matter what industry you are in, we are all in CUSTOMER SERVICE

Embracing Risk: The Key to Unlocking Reward and Fulfilment in Your Trades BusinessAs a business coach who has worked wit...
25/11/2024

Embracing Risk: The Key to Unlocking Reward and Fulfilment in Your Trades Business

As a business coach who has worked with thousands of trade and service-based business owners, I’ve seen one common thread among those who achieve extraordinary success: their willingness to embrace risk.

It’s natural to feel hesitant when faced with decisions that push you out of your comfort zone. But in business—especially in trades—your relationship with risk often determines not just your level of success but the freedom and fulfilment you experience along the way.

The Electrician Who Took the Leap

Meet Luke, an electrician with a growing team of five. Luke’s business was running well enough—he was getting by, but he was stuck in a cycle of working long hours, doing everything himself, and juggling client demands. He was exhausted and felt like he couldn’t take on any more work without things falling apart.

One day, Luke came to me and said, “I know I need to grow, but I’m terrified. My wholesaler bills have never been higher, my BAS scares the s**t out of me. What if I invest in hiring another team member, and it doesn’t work out? What if I spend money on marketing, and it doesn’t bring in more leads? What if it all comes crumbling down?

Luke’s fears were valid—taking risks means there’s always a chance of failure. But I asked him one simple question:
"What’s the bigger risk? Staying where you are and burning out, or stepping into the unknown to build the business and life you truly want?"

That question shifted Luke’s perspective. He realised that staying in his comfort zone was the real risk—it was costing him time with his family, his health, and the potential to grow his business into something extraordinary.

Luke’s story isn’t unique. I’ve seen it time and again: the biggest rewards come to those willing to embrace calculated risks.

Here’s why:

Risk leads to growth: Staying in your comfort zone feels safe, but it also keeps you stuck. Taking risks pushes you to grow personally and professionally.

Fear is a sign of opportunity: If a decision scares you, it often means there’s potential for significant growth.

Success requires investment: Whether it’s time, money, or energy, you need to invest to build the systems and team that will support your business.

Taking risks doesn’t mean being reckless—it means being strategic. Here is a framework to help you, and as tradies we are blessed to have been exposed to this model countless times. It’s a simple risk assessment, no different from the ones that make up such a critical part of your safety system. You can use this framework for any decision within your business with great effectiveness.

- The first step - is to identify the risks/hazards, simply list all the things that could potentially go wrong with any potential decision.

- Next step - brainstorm all the potential proactive control measures that could either minimise the likelihood of the hazard occurring, or minimise damage should the hazard or risk eventuate

- Finally - select a combination of control measures that best helps to dissipate the fear or hesitations you were having about the decision.

You see the magic isn't in having blind courage in every decision as you move forward in business, it's knowing what proactive steps you will take in conjunction with the big decision to minimise the likelihood of failure.

As a trade or service-based business owner, you already take risks every day. From quoting jobs to managing clients, you’ve learned to navigate uncertainty. But the question is: are you taking the right risks to build the business and lifestyle you’ve always wanted?

When you embrace risk, you open the door to freedom, fulfilment, and financial success. And that’s a leap worth taking.
Let’s start a conversation: What’s one risk you’ve been putting off in your business, and what could it unlock for you?

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Gold Coast, QLD
4213

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