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i2i Australia Inspiring Greatness: Empowering Everyone

Knowing your product well can make it tempting to recognise a problem and immediately start solving it. But the first th...
07/10/2026

Knowing your product well can make it tempting to recognise a problem and immediately start solving it. But the first thing we hear isn’t always the whole story.

Sometimes the most commercially valuable thing we can do is stay curious for a little longer. Not more questions for the sake of questions.

Just enough understanding to make sure the recommendation actually fits the person in front of us.

How often do you think salespeople start solving before they’ve properly understood the problem?

05/10/2026

In sales, staying curious means leaving room for the customer in front of us to be different from the hundred conversations that came before.

What’s one assumption you think salespeople make too quickly?

Throughout this month, we’ve explored what pressure can reveal about our thinking, behaviour and leadership. But perhaps...
02/10/2026

Throughout this month, we’ve explored what pressure can reveal about our thinking, behaviour and leadership. But perhaps there’s another question worth asking.

Not just, “What does pressure reveal about me?”

But, “What do I want it to reveal?”

None of us will respond perfectly every time.

The opportunity is to keep narrowing the distance between the leader we want to be and the leader people experience when things become difficult.

When pressure increases, what do you want your team to experience from you?

30/09/2026

Pressure can narrow our focus to what feels most urgent. The target. The deadline. The immediate result.

But strong commercial performance also means recognising what still needs protecting when that pressure arrives.

The result matters. But, so does how we achieve it.

What do you make sure stays important when commercial pressure increases?

Pressure can reveal patterns we don’t always notice when things are comfortable. But awareness on its own only takes us ...
28/09/2026

Pressure can reveal patterns we don’t always notice when things are comfortable. But awareness on its own only takes us so far.

For me, the useful part comes afterwards.

What did I learn?
What could I prepare differently?
What would I like to handle better next time?

We can’t change the pressured moment that has already passed. But, we can change what we bring to the next one.

What has pressure revealed that you want to work on next?

25/09/2026

The leader we intend to be and the leader people experience aren’t always the same. Pressure can make that gap easier to see.

Not as a reason for judgement, but as an opportunity to reflect, adjust and keep developing.

What leadership quality do you think matters most when things aren’t going to plan?

Every business experiences commercial pressure. But, the customer experience shouldn’t become a reflection of it.Custome...
23/09/2026

Every business experiences commercial pressure. But, the customer experience shouldn’t become a reflection of it.

Customers don’t see the internal conversations, targets or deadlines. They experience how we show up in front of them.

And I think consistency matters most when maintaining it becomes difficult.

Strong commercial performance isn’t only about protecting the result.

It’s also about protecting the experience that helps create the next one.

What should remain non-negotiable in your customer experience, regardless of pressure?

Difficult conversations rarely become difficult all at once.More often, there were smaller moments before them. A behavi...
18/09/2026

Difficult conversations rarely become difficult all at once.

More often, there were smaller moments before them. A behaviour that went unchallenged. An expectation that was not made clear. A conversation we decided could wait.

That is why leadership preparation is not always about predicting what might go wrong.

Sometimes it is simply about dealing with what is already there before it becomes something bigger.

What conversation becomes harder the longer you leave it?

Some of the most important commercial work happens before there is an opportunity on the table.It happens in the consist...
16/09/2026

Some of the most important commercial work happens before there is an opportunity on the table.

It happens in the consistency of how we show up.

Whether we follow through. Whether we take the time to understand. Whether the customer feels that every interaction has to end in a sale.

Those smaller moments shape what becomes possible later.

What behaviour has helped you build stronger customer relationships over time?

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