28/08/2026
Sometimes leadership asks us to care deeply.
But what happens when caring deeply becomes something we carry?
This week on More Than You're Saying, I’m joined by Jaylee Cooper, who has spent more than two decades working in the not-for-profit sector and the last nine years with Catherine House.
We talked about service.
About what it means to lead when the needs around you feel bigger than the resources available.
About the difference between empathy and taking someone else's pain home with you.
About the adaptations that can sit underneath capability.
And about something Jaylee sees every day in her work with women experiencing homelessness:
Sometimes dignity begins with being asked a very simple question.
What do you want?
This conversation reminded me that leadership isn't just about knowing what needs to be done.
Sometimes it's about being present enough to see the person in front of you and asking what matters to them.
Jaylee, thank you for such an honest and deeply human conversation.
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