24/09/2026
I spent the weekend on the Sunshine Coast at SWIMCON26, talking to swim coaches, teachers, swim school leaders and aquatic professionals about how to actually use AI in their businesses.
Across both presentations I delivered, and every conversation in between, one message kept coming up...
To get AI doing real work for you, there are four things to put in place:
⭐️ Build an AI brain
⭐️ Create skills
⭐️ Connect your tools
⭐️ Brief each task well, with the appropriate context and clear guidance around what done looks like
Build an AI brain - Your AI can only amplify your intelligence once it knows what your intelligence is, so give it the core knowledge it needs every time (who you are, what you're known for, how you sound, what you offer and who you serve) plus the deeper expertise it reaches for when a job calls for it. You already have most of this, it's just not anywhere your AI can get to it.
Create skills - A skill is one specialist doing one job to your standard, every time, and I've got around 150 of them now, including one that drafts my email replies three times a day and leaves them sitting in my drafts folder. You build one by doing the task once alongside your AI tool of choice, then asking it to turn that into a skill.
Connect your tools - Connected tools are what stop you being the person who cuts and pastes, because your AI does the next step instead of handing the work back to you. Give it read-only access freely, and keep writing and deleting behind your approval until you feel confident with the results.
Brief each task well - We've moved on from prompts, and a brief carries the right project, the context, the instructions, the boundaries and a clear picture of what done looks like. Not "write me an email", but "write this email, to this person, covering these points, and put it in my drafts so I can review and send it."
Get those four in place and you'll notice the difference. The same request that used to come back with "Dear valued customer, thank you for your enquiry" now names the person, knows their history with you, tells them exactly what happens next, and is sitting in your drafts folder before you even asked for it.