The Process Collective

The Process Collective Consultants who use social science to help SME’s with people, processes, systems and strategy.

Today is International Women's Day, and the theme for this year is  .What is the difference between Equality and Equity?...
08/03/2023

Today is International Women's Day, and the theme for this year is .

What is the difference between Equality and Equity?

EQUALITY is the notion that all citizens hold the same rights, and status, and have the same opportunities under the law, with access to an even distribution of tools regardless of gender, race, disability, or class. Equality is based on the 'meritocracy myth', which presumes we can all succeed to the same level if we have the same opportunities. Equality disregards social economic status & societal norms such as sexism, racism and ableism which are barriers to success.

EQUITY recognises that we don't all start from the same place. Societally speaking, for example, we can come from different SES backgrounds, which in turn can influence the education level we achieve, or what job position we attempt to aim for. In addition to SES barriers, women, disabled women, and women of colour face societal barriers that men do not face. These include sexism, heightened ableism, the gender pay gap, higher rates of domestic abuse, and disproportional domestic responsibilities. Equity provides support, justice and opportunities tailored to each individual so that they are not disadvantaged.

Some ways to practice Equity:

- gender quotas (this does NOT mean giving women jobs they don't deserve - it means giving women jobs they are qualified in, but don't get due to male preferential bias and sexism).

- flexible workplace hours - implement core hours of 10am to 2.30pm where all meetings take place - the rest of the time staff can do their hours how they wish. This will distribute child care and family responsibilities equally.

- hybrid working environments and/or working from home - staff work better when they can work from home as well as go to the office. Additionally, disabled and immunocompromised people need to work from home even if the abled-body world thinks covid is over - it isn't for these people.

- provide additional support - ask people what they need to be able to do their jobs best.

- pay your employees equally!! Have a structured pay tier that puts everyone doing the same job on the same pay regardless of who asks for more.

- provide training in equity, unconscious bias and sexism, and ensure everyone is on the same page.

Rest In Peace HRH Queen Elizabeth II 💔
09/09/2022

Rest In Peace HRH Queen Elizabeth II 💔

We were proud to sponsor the Photo Booth at ShireWomen's International Women's Day event on 8th March.Each and every one...
16/03/2021

We were proud to sponsor the Photo Booth at ShireWomen's International Women's Day event on 8th March.

Each and every one of us has a responsibility to ensure gender inequality becomes a thing of the past.

Do your bit!

Happy New Year! Lets make 2021 the best comeback ever!
31/12/2020

Happy New Year! Lets make 2021 the best comeback ever!

Wishing all our clients, friends and colleagues a very Merry Christmas!
24/12/2020

Wishing all our clients, friends and colleagues a very Merry Christmas!

We are taking an extended break this year from Friday 18th December 2020 to Monday 18th January 2021, and will be on low...
16/12/2020

We are taking an extended break this year from Friday 18th December 2020 to Monday 18th January 2021, and will be on low staff capacity until 1st February 2021.

We will be using this time to work on planned client projects without interruption as well as on our new website, but will still be checking emails intermittently.

If you need us, we will still be around, although a little slower to respond than usual.

Taking time off over the Christmas break?So are most of your customers, and because of this, they are more likely to be ...
14/12/2020

Taking time off over the Christmas break?

So are most of your customers, and because of this, they are more likely to be out shopping and eating more often and will presume you will be open to service their needs.

If your business hours are going to change or extend, ensure you update your opening hours on Google My Business, your Website and your Social Media accounts.

If you’re planning to open early or close late, promote this via your email marketing list, on Google my Business, Twitter, Facebook and Instagram regularly, as people will forget!

If you haven't done so already, now is a great time to start your business planning for 2021.What do you want to achieve...
09/12/2020

If you haven't done so already, now is a great time to start your business planning for 2021.

What do you want to achieve? Are there research data that supports your wants? Are there new services you want to launch? Does the market even want your new services? How and to whom will you market your new services to? Do you need to hire new staff to achieve this? How much will this cost you to implement your plans?

It's important to plan out what your objectives are with cost and research analysis to discover if your ideas are even viable - otherwise you could be striving for an unachievable goal.

We specialise in strategy, so let us know if you need help.

The holidays can be a critical time for many retail businesses, so it's important that your customer service is on point...
07/12/2020

The holidays can be a critical time for many retail businesses, so it's important that your customer service is on point.

Unfortunately, when your staff are stretched and busy, things out of your control can go wrong which could result in an unhappy customer or even a bad google review.

While this happens to pretty much every business at some point, there are some common problems that often lead to negative customer interactions. Here are some ways you can minimise such interactions:

🎄Increase your online presence - if there is a problem with a purchase and they can't find a helpline or customer service email online, the next step is a bad review.

🎄 Hold a larger inventory - in retail stores this is the source of most bad interactions, so if your suppliers have been interrupted by Covid, you must tell your customers via signage and on your website to avoid disappointment.

🎄 Time your marketing campaigns right - timing is everything and most EDM apps have a feature advising you the best times to send emails to get the highest open rate.

🎄 Ensure you are adequately staffed - there is nothing worse than needing help with no-one to help you! Taking on holiday staff is the answer!

And as always, give us a shout if you need some in-depth advice.

If you haven't got time-saving systems implemented in your workplace, now is the time to do so! 🙌Engaging with a company...
03/12/2020

If you haven't got time-saving systems implemented in your workplace, now is the time to do so! 🙌

Engaging with a company like ours in December, means you can have new systems and processes ready for your staff to use late January 2021.

Whether for accounting, staff management, customer relations or tools to help you and your staff effectively work from home, it's important to have productive systems in place.

It is also the perfect time to strategize for the year ahead.

➡️ Some of our favourite cloud apps are Capsule, GSuite, WorkflowMax, Xero, Employment Hero and MailChimp.

Reach out if you need some recommendations!

Address

Jannali, NSW
2226

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+61419800333

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