21/07/2026
If you've ever walked away from a conversation wondering, "Why didn't that help?" this episode of emPOWER is for you.
Following on from our conversation with Andrew Brier about caring for ourselves while doing this work, Episode 40 asks a different question: How do we better care for the people we're engaging with?
In this latest episode, Wendy Agar is joined by Kelly Parkinson to unpack what it really means to work with outrage during community engagement, especially when trust has broken down and emotions are running high.
Kelly is a specialist in risk and crisis communication, with decades of experience supporting organisations through complex public concerns, controversial infrastructure projects and high-pressure community issues across Australia and internationally.
Together, Wendy and Kelly explore why facts alone rarely change minds, why people need to feel heard before they can take in information, and how practitioners can listen for the real reasons behind concern, fear and resistance.
If you work in community engagement, land access, energy or infrastructure, this episode will leave you thinking differently about the conversations you have every day.
Because when facts are not enough, understanding outrage can change the conversation.
🎧 Listen now: https://www.engagedoutcomes.com.au/empower-podcast
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