17/04/2026
In the small business playbook, we take everyday business scenarios and walk through what small business owners should know and do.
This scenario 💍📦
Mia is a handmade jewellery seller who runs her small business on Etsy. Each piece is carefully crafted, beautifully packaged and sent to customers all over Australia.
But once her jewellery leaves her hands, things can go wrong. Parcels can be delayed, damaged or lost in transit.
With help from business.gov.au, Mia learns that protecting her products means understanding tracking and shipping insurance as part of managing business risk.
She puts a few important steps in place:
✅ choosing delivery options with tracking, so she and her customers can follow orders
✅ checking whether her business insurance covers goods in transit, or if she needs extra cover
✅ communicating delivery and tracking details to customers to build trust and manage expectations.
These steps don’t prevent every issue, but they reduce financial loss and customer disputes, all important risks for online sellers.
Always check what insurance and consumer obligations apply to your business.
🔗 Find out more about shipping products to customers at: business.gov.au/shipping
