First Focus IT

First Focus IT Australia’s #1 Rated Managed IT Service Provider for businesses with 20–200 staff, 8 years running. Your technology should enable growth, not create roadblocks.

Trusted by over 800 Australian and New Zealand businesses | 24/7 support | 300+ IT professionals When IT issues arise, you need them resolved quickly by people who actually understand your environment. That's what First Focus' semi dedicated support teams deliver: intimate knowledge of your systems, faster resolution times, and proactive guidance that keeps you ahead of problems. As you scale acro

ss Australia and New Zealand, you also need depth. Specialists in security, cloud, networking and strategy. Access to expertise without building an entire IT department. Strategic leadership without the cost of a full-time CIO. F-Connect gives you real-time visibility into your IT landscape. Same-day SLA means issues get resolved today, not next week. And a consultative approach means recommendations based on your business goals, not sales targets. Whether you're expanding across states, navigating compliance requirements, or simply need IT that works reliably, you deserve a partner invested in your success. That's why Australian businesses have ranked us the #1 MSP for 8 years running. Let's talk about where your technology can take you.

Since 2018, we’ve been turning our customer feedback into positive change by making a donation to charity for every surv...
03/06/2026

Since 2018, we’ve been turning our customer feedback into positive change by making a donation to charity for every survey response we receive 🧡 Last month, every customer feedback survey submitted went to supporting Environment Victoria in their mission to solve the climate change crisis and build a thriving, sustainable society.

We’re pleased to announce that in May, our clients helped raise $2430 for this cause!

Learn more about Environment Victoria here: https://environmentvictoria.org.au/who-we-are/

And visit our monthly charity page to explore the various organisations we've had the privilege of supporting in the past: https://www.firstfocus.com.au/csat-charities/

We're continuing our growth across New Zealand with the acquisition of OneHQ, a respected managed IT services provider w...
02/06/2026

We're continuing our growth across New Zealand with the acquisition of OneHQ, a respected managed IT services provider with more than 20 years of experience supporting NZ businesses.

The acquisition strengthens our position in the NZ SMB market, taking our New Zealand team to more than 100 people and our ANZ workforce to more than 450.

Together, we're expanding our ability to help organisations navigate AI, cyber security, automation and the future of managed technology services.

Welcome to the First Focus team, OneHQ. We can't wait to see what we’ll achieve together. Learn more here: https://www.firstfocus.com.au/insights/first-focus-acquires-one-hq/

28/05/2026

What’s the easiest ROI conversation in technology right now?

According to CORE, it’s simple: giving your team time back.

In this video, we explore how AI is changing the way businesses operate helping reduce repetitive work, improve efficiency, and free people up to focus on higher-value outcomes that actually move the business forward.

Learn more about CORE: https://lnkd.in/gKVK9nvb

26/05/2026

How does AI change the role of a Technical Account Manager?

It’s not about replacing relationships, it’s about giving teams better insights, faster answers, and more time to focus on what matters most to clients.

Watch the video to hear how CORE sees the future of AI in customer success and managed services.

Learn more about CORE: https://www.firstfocus.com.au/core/

25/05/2026

What’s really changing in the MSP market right now?

In this snippet of the Integris x First Focus series, we explore why the market is shifting and why more MSP owners are starting to look at selling, scaling, or redefining what comes next.

19/05/2026

What does the ideal MSP partnership actually look like nowadays?

By choosing CORE, it starts with alignment, the right mindset, and a focus on growing smarter.

Learn more about https://www.firstfocus.com.au/services/core/

18/05/2026

What does Integris x First Focus mean for our customers?

It’s the question many of us have been asking and one Brendan Ritchie puts on the table in this conversation.

Find out what ANZ customers stand to gain from First Focus and Integris coming together, and what it could mean for the future of managed AI and IT in the region.

Watch the full podcast: https://www.firstfocus.com.au/insights/first-focus-integris-global-managed-ai-it/

14/05/2026

How did it all begin? Integris x First Focus

Rashaad Bajwa and Ross Sardi discuss what stood out when entering the Australian market from the US, from shared customer needs and technology trends to the similarities shaping the future of IT on both sides of the world.

Watch the full podcast https://lnkd.in/gvKWk7yF

Last Friday, we were proud to sponsor the IMC Australia Asia Pacific Conference on the Gold Coast 📈 A highlight of the e...
13/05/2026

Last Friday, we were proud to sponsor the IMC Australia Asia Pacific Conference on the Gold Coast 📈 A highlight of the event was seeing Brendan Ritchie share insights into how we're helping businesses leverage AI to drive continuous innovation, improve efficiency, and deliver better outcomes.

A big shout out as well to Chase Bollinger for representing us at the booth throughout the day 🙌

And thank you to Institute of Management Consultants - Australia for hosting such a valuable event and bringing together so many forward-thinking professionals across the region.

Address

189 O'Riordan Street, Suite 1, Level 7
Mascot, NSW
2020

Opening Hours

Monday 12am - 12am
Tuesday 12am - 12am
Wednesday 12am - 12am
Thursday 12am - 12am
Friday 12am - 12am
Saturday 12am - 11:45pm
Sunday 12am - 11:45pm

Telephone

+611300556531

Website

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