Alan Borges, Melbourne (2026)

30/05/2023

As a State Manager, I Decided To Stop Receiving Coaching & Development

The dangers of thinking I knew it all.

I used to be that state/ops manager who believed I had reached the pinnacle of my career and didn't need ongoing coaching and development.

Imagine yourself as a skilled guitarist, passionately playing amazing music.

You've spent years mastering the basics and receiving praise for your talent.

And then it hits you - you decide that you've reached your peak and there's nothing more to learn.

You stop practising, refining your technique, and seeking inspiration from other musicians.

Can you guess what happens next?

Your skills plateau, your music loses its magic, and you start falling behind those who continued to learn and grow.

You don’t simply maintain your skill… it actually decreases over time.

Now, let's bring this analogy to our world of leading from the middle.

I was once convinced that I knew it all, shutting myself off from ongoing coaching and development.

But in reality, I was placing a cap on my own potential.

The franchise industry is ever-evolving, with changing consumer preferences, evolving generations, advancing technology, and emerging strategies.

By refusing to embrace ongoing coaching and development, I found myself becoming stagnant and outdated - a shadow of the leader I could have been.

But here's the kicker - it wasn't just my career that suffered.

My team's performance took a hit too.

As a manager, your team looks to you for guidance, support, and inspiration.

When you dismiss the need for ongoing coaching, you inadvertently send a message that learning is no longer important.

This demotivates your team, stifles innovation, and prevents growth.

I witnessed firsthand how complacency seeped into our culture, stopping our collective success.

So, what's the solution?

Learning from my mistakes…

Embrace development with open arms.

Understand that as a manager, I don't have all the answers, and that's perfectly fine.

Actively seeking out opportunities to learn and grow - finding a mentor, investing in coaching, going to leadership summits and conferences, etc.

By investing in my own growth, I found that I was inspiring my team to do the same, which was creating a culture of continuous improvement and driving exceptional results.

Remember, personal growth is an ongoing journey.

The moment you think you know it all is the moment you hit a professional dead-end.

Don't let ego and complacency hold you back from your true potential. You could be missing amazing opportunities…

Trust me - I've been there.

I've witnessed the impact of working on my skill gaps firsthand.

It transformed me from an average manager into an innovative leader, propelling both my career and my team's performance forward.

What are you currently working on to level up your skills?

24/05/2023

Are you tired of attending those 2 to 5-day workshops that promise to revolutionise your leadership skills in the franchise industry?

You know the ones: packed schedules, cramped conference rooms, and an overwhelming flood of information that leaves you feeling inspired for a few days, only to see your newfound motivation dwindle shortly after.

It's time to wake up and break from the shackles of these outdated workshops and embrace a solution that will truly transform your career: personalised coaching.

Now, don't get me wrong.

Workshops have their merits.

They can be great for networking, exposing you to new ideas, and providing a crash course in essential skills.

But let's face it, they're just not cutting it when it comes to sustained long-term behaviour change.

You need something more than a quick fix.

You need guidance, support, and a customised approach that addresses your unique challenges, goals, strengths, opportunities, etc.

A study conducted by the International Coaching Federation found that coaching improves productivity and performance by up to 70%.

That's a staggering number, and it's not surprising when you consider the personalised attention and accountability that coaching offers.

Unlike workshops, which often follow a one-size-fits-all approach, coaching is tailored to your specific needs.

Imagine having a dedicated coach who understands the intricacies of the franchise industry, someone who has been in your shoes and knows the challenges you face.

They will work side by side with you, identifying your blind spots, helping you navigate tough decisions, and providing ongoing guidance and support.

It's like having a secret weapon in your corner, pushing you to unleash your full potential.

But here's the real kicker: coaching goes beyond just skills and knowledge.

It delves into the realm of behaviour change.

We all know that knowledge alone is not enough to drive real transformation.

It's the actions we take, the habits we build, and the mindset we cultivate over a period of time that truly shape our success.

Coaching focuses on these crucial aspects, holding you accountable, challenging your limiting beliefs, building stronger and trusting relationships with your colleagues, and helping you develop the habits and behaviours that will lead to long-term success.

Think about it…

How many times have you attended a workshop, felt pumped up, but then found yourself falling back into old patterns within a week or two?

It's a frustrating cycle that leaves you feeling stuck.

Personalised coaching breaks that cycle.

It provides the continuous support and guidance needed to create lasting change.

With a coach by your side, you'll have someone to celebrate your wins, guide you through setbacks, and keep you accountable the way YOU need every step of the way.

Say goodbye to quick fixes and hello to sustainable, long-term behaviour change.

You deserve it, and your career and team will thank you for it.

22/05/2023

🔥The Price of Ignoring Ongoing Coaching and Development in the Franchise Industry 🔥

Have you ever stopped to think about the unsung heroes behind the scenes who keep the operations running smoothly day in and day out?

That's right, I'm talking about the Ops/Area/State managers—the backbone of the franchise's success…

Are you doing everything you can to support and develop these amazing individuals?

If your answer leans toward "No," then buckle up, my friend, because we're about to explore the path of ignoring ongoing coaching and development for your operation managers.

Challenge #1: Stagnation Stifles Success
When you neglect to provide ongoing coaching and development, you're essentially robbing your managers of the chance to grow, learn, and unlock their full potential.

They might start off as eager, inspired professionals, but without proper guidance and support, their growth can hit a brick wall.

Think about it: stagnant managers mean stagnant operations, and that's a recipe for disaster in our fast-paced world.

Challenge #2: Burnout Approaches
Without the opportunity for ongoing development, your managers can quickly find themselves overwhelmed, and stuck in a never-ending cycle of stress and frustration from constantly switching from managing up, down, sideways, and everywhere in between.

They'll bear the weight of responsibility without the necessary tools to excel in their roles.

Eventually, burnout will rear its ugly head, leading to decreased productivity, higher turnover rates, and a severe dent in your franchise's bottom line.

Challenge #3: Talent Flight
Imagine this nightmare scenario: the business is finally gaining momentum, but talented managers are fleeing.

Why?

Well, when you disregard career progression and individual personalised development, you're signalling to your best and brightest that their growth and potential are not a priority.

Guess what?

They won't stick around for long.

Top talent craves opportunities for growth and personal development, and if you don't provide it, they'll find it elsewhere—leaving you scrambling to fill crucial positions with subpar replacements.

Solution: Empower Through Ongoing Coaching
Alright, enough doom and gloom…

It's time to flip the script and embrace the game-changing solution: ongoing coaching and development for your operations managers.

By investing in their growth and providing them with the tools, knowledge, and support they need, you'll uncover a whole new level of performance within your franchise.

When you commit to ongoing coaching, you show your managers that you believe in their potential and are dedicated to helping them succeed.

Regular coaching sessions can include career progression, relationship-building, and personalised feedback to address their specific day-to-day challenges.

This personalised approach will light a fire within them, driving their passion and dedication to new heights.

Development opportunities such as training programs and mentorship initiatives will provide your managers with the chance to broaden their skill sets, expand their knowledge base, and connect with like-minded professionals in the industry.

This not only fuels their personal growth but also creates a strong support network within your franchise.

Remember, ongoing coaching and development for your operations managers is not an option—it's imperative.

By investing in their growth, you'll empower them to take charge, drive innovation, and lead your franchise to unimaginable heights.

Have you ever seen managers leave a company because they weren’t getting training and development opportunities?

12/05/2023

Cinema or Netflix?

🎥 Vs 🖥

11/05/2023

I’m in the process of creating a new pilot program designed exclusively for Ops/Area/State managers in the Franchise industry, who have spent 12 months or more in their current role.

This program is a game-changer that will help establish yourself as a confident and influential leader in your company.

Have Influential conversations, reduced workload, uncapped career opportunities...

Looking forward to wrapping it up soon and sharing it with you.

If you want to get a sneak peek - Type the word "PEEK in this link https://m.me/imalanborges/

🤳

10/05/2023

One of my mistakes as a National Manager was taking on too much accountability and ownership over projects and implementing change.

How is this an issue you might ask?

There are quite a few situations in leadership that require one to know how to balance circumstances and outcomes... too much on one side and the scale will tip.

Taking on too much resulted in my team thinking that I didn't trust them.

I felt horrible as this was not my intention but like most things in leadership… we need to be aware of how our behaviours are perceived by others, regardless of our intentions behind them.

I'm now far more conscious of how much ownership I'm taking upon myself which makes all the difference when working with a team.

Have you ever experienced this or something similar? How did you recover?

Let me know below

09/05/2023

One of the key lessons that helped me support 30+ stores as an Ops Support Manager with ease was this...

If you want to be in control of everything - you need to be in control of nothing.

I trained and coached key direct reports to do what I do.

DELEGATE.

Even if it was one Direct Report... that's all you need.

I made time to coach and develop only 1-2 key areas which impacted their growth and ability to gain confidence and execute plans with ease.

By doing so, I was able to be "in control" through them.

What have you recently delegated that's made life easier for you?

08/05/2023

Vanilla Choc Chip & Hazelnut is my go-to....

What's yours?🍦🤙

02/05/2023

🚀 Why Consistent Conversations Are the Rocket Fuel Your Operations Need 🚀

Growing up, my amazing parents demonstrated the importance of quality consistent work over long periods of time and what that can give you.

They spend +30 years working on the farms which resulted in them buying their first home, first new car, and freedom to spend their lives as they wanted to.

Just like a rocket needs steady fuel to launch and reach its destination, your team needs consistent, quality conversations to succeed in the long run. 🚀

Skipping these conversations or only having them sporadically is like running on fumes and expecting to reach the stars.

Without regular check-ins and feedback, your team will struggle to stay on course, continue to develop, and reach their goals. 🛑

But by consistently fueling your team with meaningful conversations, you can propel them to new heights and achieve unprecedented success.

Whether you're providing guidance, offering support, or giving constructive feedback, consistent communication is key to keeping your team on track and soaring to new heights.

What have you achieved when you've been most consistent that you're proud of? - Comment below 👇

01/05/2023

I run a group for Ops/Area/State managers who want to lead confidently with influential people skills and without workload overwhelm.

Might be useful for you. Would you like to join us?

👉Tap here http://bit.ly/TheOperationsManagersHub

28/04/2023

OPS/AREA MANAGERS:

Providing feedback and ensuring that direct reports take it on onboard and change their behaviour is crucial for your success.

Effective feedback helps your direct reports understand how their performance aligns with the company's goals and expectations.

It allows them to identify their strengths and weaknesses and provides a roadmap for improvement.

As an Ops manager, feedback provides an opportunity for you to communicate expectations clearly, ensure your direct reports understand the goals and objectives, and correct any behaviours or actions that do not align with these expectations.

Effective feedback helps build trust, fosters open communication, and promotes a culture of continuous improvement - not just going through the motions.

In doing so, you provide your team with new skills, improve their performance, and enhance their overall productivity and confidence, and keep them engaged in their role and the brand's mission.

It also helps identify any skill gaps or training, which can be addressed through coaching or additional development programs.

Are you often repeating yourself with the same person only to find the issue continues?

Comment below if this happens to you.

Alan Borges

30/05/2023

24/05/2023

22/05/2023

12/05/2023

11/05/2023

10/05/2023

09/05/2023

08/05/2023

02/05/2023

01/05/2023

28/04/2023

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