Motii

We are the Pipedrive CRM experts for high performance business

09/06/2026

For years, trade businesses could rely on referrals, repeat customers, and a steady flow of work.

That's no longer a given.

With softer demand, rising costs, tighter margins, and increased competition, the businesses that thrive will be the ones that get smarter about how they win, manage, and convert opportunities.

This week on the Motii Playbook, Noam Horenczyk, Principal, Technology Partnerships at Simpro, joined Kate and Fred to discuss what's really happening across the trades sector and how leading businesses are responding.

One insight stood out: every lead matters. In a tighter market, a "no" should rarely mean "never". It should mean "not yet".

The businesses that stay connected to prospects, nurture opportunities, and create a seamless handover from sales to delivery are the ones building resilience for the future.

Listen to the full episode via the link in the comments.

08/06/2026

You paid for the software. Sat through the demos. Did the training.

And three months later, deals are still being tracked in notepads.

The software isn't usually the problem.

It's everything around it, how it was introduced, who owns it internally, and what happened after go-live.

We see five things kill adoption before it even starts:

→ No one explained why things were changing
→ The system was built for leadership, not the people using it daily
→ The old way of working was never properly switched off
→ No internal owner after the consultant left
→ The plan stopped at go-live instead of running for 90 days

Any of these feel familiar?

We've written about each one (and what to actually do about it) in our latest blog. Link in the comments.

05/06/2026

What if you could book more jobs without working more hours? 🤔

Motii's Ben Fuller and Kate Hay are running a FREE live webinar to show you exactly how, covering the tools and tactics top-performing sales teams use to close faster.

✅ Free to attend
✅ Live Q&A included
✅ June 10 | 12:00pm AEST

Grab your spot via the link in the comments!

03/06/2026

Struggling to fill your calendar without spending hours chasing leads? 📅

Join Ben Fuller & Kate Hay for a FREE webinar, How Winning Trade & Construction Businesses Book More Jobs in Less Time

They'll show you practical strategies to win more work, faster.

📅 June 10 | 12:00pm AEST

Registration link in the comments 👇

02/06/2026

Is your business actually ready for AI; or just experimenting with it? 🤖

At Motii, we talk a lot about using technology to drive real sales performance. And the truth is, we see a lot of businesses jumping into AI are doing it without answering one critical question first:

👉 What problem are you actually trying to solve?

We had a fascinating conversation with Declan Ivory, VP of Customer Support at Fin (formerly Intercom), where we explored one of the most talked-about claims in customer service right now; that AI can resolve 95% of support queries.

We dig into:
→ Whether that's really achievable — and what it takes to get there
→ How Fin is shaping the future of AI-powered customer support
→ Why the customer experience should always stay front and centre
→ How to make sure your AI efforts are tied to outcomes that actually matter

It's a really honest conversation about where AI is heading and how businesses can get the most out of it — without losing sight of what matters most.

Listen to the full episode — link in comments

28/05/2026

If you've ever picked a tool because it seemed like a good fit — this one's for you. Ben drops some hard truths in the latest Motii Playbook episode. 🎙️ Listen via the link in the comments.

26/05/2026

Are you choosing the right tech tools for your business?

You don’t need the biggest product; you need the biggest business potential in your niche.

Here’s the insight: pick one of the top 10 players in each tech category—whether it’s your CRM, project management, or marketing automation. These giants have the resources to evolve, offer solid API integrations, and prevent you from being stuck with limited options.

Choosing a big player means your tools will grow with you, not hold you back.

What’s your biggest tech challenge right now?

20/05/2026

Sound familiar? You know you need a better CRM. You just keep putting it off because the setup feels like a mountain 🏔️

This is what Bhuv does best, he listens, understands exactly what you need, and then just makes it happen. No jargon, no overwhelm, no "that's not possible." Just a CRM that finally works the way your business works.

Big shoutout to Bhuv for another incredible result.

19/05/2026

Most business owners don't realise their CRM directly affects what their business is worth when it's time to sell.

Graham Morgan from Morgan Shaw Advisory breaks down what buyers actually look at and why most Australian SME's aren't ready.

🎙️ Full episode with Graham Morgan in the comments.

15/05/2026

Most CRM rollouts don't fail because of the software. They fail because the team was never brought along for the ride. 🎙️

In our latest episode of the Motii Playbook, Kate and Benny break down exactly why implementations stall, and the steps that make them stick.

If you're planning a system change (or recovering from one that didn't land), this one's for you.

👇 Full episode in the comments.

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Website

http://www.motii.co/

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