17/06/2021
When a client that you are supporting in your Health Business, presents a level of satisfaction, how do you normally respond?
As a Dietitian, Naturopath, Health Coach or a Nutritionist, the service is not tactile, but rather advice for the client to implement to ideally experience the benefits.
The journey needs to be well supported and tailored at each step. I can re-assure you, the classic medical model of face to face consultations, is completely inadequate.
I have experienced a 90% retention rate of my clients. This only occurs when I provide unlimited support as part of an online program.
This might appear overwhelming to you, to even consider unlimited support. This is only doable when you incorporate online education with your direct contact.
But please be careful. If you promise something, you must be able to deliver and ideally over deliver. So when you have an unhappy client, for reasons that they may not have received some information, how will you track this? How will you confirm if there has been a technical problem or not? There is a way 100%. I use it all the time. You must use software that tracks all interaction at multiple levels. If you don't you will be left up to dry. If you know what I mean.
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