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ServiceQ

Our purpose is to elevate the ordinary moments so that we can serve a more conscious experience

03/11/2022

A shout out to senior managers in the hospitality industry. We see you and we understand your challenges.

You want your customers raving about you and rebooking again and again
You’d like help to retain your staff and keep them engaged and motivated

How can you achieve this? Join Australia’s leading Customer Service expert Jaquie Scammell and MCG’s Customer Experience Manager Tad Lombardo in an exclusive free 1-hour webinar for the hospitality sector being held on Thursday November 10th.

Register for the online event here! https://serviceq.co/register-for-webinar-2022-november/

21/10/2022

Massive week in ServiceQ And I personally want to Praise the team for a huge effort.

We have travelled far and wide with our clients this week, from the west coast to the east coast of Australia, New Zealand and beyond.

We have served 5 different industries all working hard behind the scenes while their competitors sleep in the; Automotive, Mining and Resources, Health, Retail and Hospitality.

Surrounded by high performing people is inspiring and I reckon we all deserve a strong drink tonight.

Well done team .extras

Also a very special birthday to my sister .johnston.au

16/09/2022

Here's a group of Teleflex Australia and New Zealand employees walking the walk while having fun.

They are putting their Service Habits knowledge into practise by applying it to real-world work scenarios during a "lunch and learn" session.

Well done Teleflex! We can’t wait to see you in a few weeks for our next immersion.

15/09/2022

WE ARE HIRING 🤗

We are looking for an amazing human to join our team as our EXECUTIVE ASSISTANT

Are you enthusiastic, organised, tech savvy and experienced as an Executive Assistant?

Are you keen to work in a small and growing business based in Melbourne CBD (Collins Street location)?

Do you want to know you are making a positive contribution to others?

Do you want to work in a flexible environment, with a group of other amazing humans, who like to get stuff done and enjoy what they do at the same time?

Then we can’t wait to hear from you!

To learn more about this role and learn about what we do at ServiceQ click here: https://lnkd.in/eKrQ4w38

Submit your application by 30/09/22 or if you have any questions please contact Joanna Stojanovski (GM Operations)

email: [email protected] or phone on 0431 133 904

09/09/2022

Like the saying goes “culture eats strategy for breakfast”.

Describing culture is not always easy; it has a certain vibe, which this wonderful airport is continuously working on.

Each month, the community of employees at Melbourne Airport gather by the droves and fill every seat to share, learn and contribute their knowledge for their customer’s needs.

The result of this service training style is the internal connections formed and the strengthening of Melbourne Airport's culture.

There is a certain vibe felt when you move through this airport, this is the result of culture. It is apparent, that culture is something that Melbourne Airport works on and prioritises.

01/09/2022

Thanks for the great engagement this week Forever New Clothing Specsavers Lagardere AWPL and Geelong Cats

A theme we’ve been seeing a lot across all the industries we work with is that “fixing” customer service can be quite overwhelming. Small steps behind the scenes collectively add up to making a bit difference on the public stage. You can tell a lot about a service culture from what is happening behind the scenes.

If you are interested in understanding how to begin some small manageable steps to improve customer service in your workforce, register for our free 1-hour webinar: How to do more for your customers with less

Register here: https://serviceq.co/register-for-information-session-2022-september/

19/08/2022

Working with an executive leadership team to shape the future in an industry that has been designated due to the health crisis is important work!

Loved the way this team of individuals showed up this week and more to come next week ! .am.mari.am

17/08/2022

Loving today with cats and learning with a group of special humans, emerging leaders in the business of sport.

We dived deep into a Service mindset, looking at the unmistakable moments of service and being aware, intentional and conscious of the choices we make in serving members.

Masterclass #1 was a very strong start! Let’s do this!

Gooo cats 🐱
johnston.au

10/08/2022

New partnership announcement for the Service Habits transformation journey!

How you perform off the field is equally as important to how you perform on the field, which is why we are loving watching the performance of the this season and excited to announce we are working with the Club to help continue to service their new and existing members.

09/08/2022

What a way to begin my week, working with incredible brands like opening their Customer Care Summit!

Thank you for taking such good care of me today and serving me off stage so mindfully.

May the magic of customer service continue to shower throughout all your stores and online experiences.

You rock! And I loved the tunes you were playing.. what a playlist 🙌🏻

Working in high performing roles requires an equal focus Off Stage as well as On Stage.
is a habit I try to embody each day. It’s all about the recovery in a busy working day / week and how well I manage my own energy so I can bring the best to those I serve.

Friday 2nd September I am inviting you to take a day off and join me for a day of relaxation, meditation and conversations to better serve yourself. Ultimately a day to take care of the mind and heart for a nourishing book end to a busy week and a great start to the weekend ahead. Emma Stapleton ServiceQ

Click here for me details: https://lnkd.in/dvh6CRH

05/08/2022

Delaware North, Australia & New Zealand at Melbourne Airport were hard at it yesterday.

Working through continuous improvements is a Critical process for an industry such as hospitality in Airports in the health crisis recovery.

Love working with you all and Daniel Carbonaro your leadership in empowering and supporting this group of emerging leaders is inspiring!

Thanks for the vibes.

02/08/2022

Join Jaquie Scammell and the ServiceQ team
For a one-hour discussion on the stickiest formula for high-performing customer service culture.   Register your place here: https://lnkd.in/eQ2nn6qi

Date: Tuesday 9th August 2022 Time: 11AM - 12PM Price: FREE

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